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February 2024 by Mary H.
I am a production painter for a very large manufacturing plant. I was experiencing shoulder pain and couldn't raise my arm up. Went to see Dr hurras and was basically treated like a drug addict. He insinuated that the pain was in my head and that he's sure I will be fine. So I stood up to leave and said I'm getting a second opinion. He says to me "don't you want your pain pill prescription ?" I have never been so insulted and treated so disrespectful in my life! I told him I'm not a f@&$ing drug addict and told him to keep his prescription! They treat patients like trash and drug addicts. If you're in pain do not go here!
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October 2023 by Bamungie R.
Well, I've noticed that multicare has changed. All the excellent doctors are moving away either to be closer to home or there tired of multicare. Sorry to say it, but it's true. I had an excellent service with Doctor Shannon and Doctor Pince in the multicare system. They listen, understood/understand, and help me be better. And not making me feel depressed or disappointed about me. I'm getting really tired of spending my own hard money at multicare. Every time, it's about 30$ Copay and about 80$ that I have to pay for the bill. That's about 110$ that I could spend on gas or food to survive. And now I have to see the doctor again in 3 months. Well, there goes another 110$. I've already spent about 440$ now since with the new doctor. And that's excluding the Zoom call, which was pointless. And when I saw the doctor for the first time, he seemed nice until the next day when he told me that I have diabetes and then hung up, i said to myself, "What's new. Everybody has it. No one is perfect in life. Is it because i was 240 pounds, I've lost 20 pounds in 3 months before it not hard (for some people)." The doctor is still disappointed that im not 180. And doctor told my dad as well. My dad told me yea when I'm dead. Plus, I went to the doctors today and stood on scale, and i weighed 224. I weighted myself this morning, and I was 221. And He's still disappointed in me. He wants me down to 180 pounds. If i lose that much weight, i would die, to be honest. I'm 32 years old, not 22. If i was 22, then sure, there might be a possibility. And he wants me to do a nutrition doctor, to tell you the truth I've been through one, I know what they say because I had fatty liver. I lost the weight before. To tell you the truth, it was the weight that I an now, 220 pounds. Then it came to FMLA paperwork because my mom isn't gonna make it due to cancer. I've tried twice to get paperwork filled out with this doctor for of MY MENTAL HEALTH because of my mom. I've already having episode because of this. I wanted to be protected with the FMLA. Some days I'll be fine and others I won't. Now he wants me to wait for mom to pass away, i only get 3 days grievance for work. After mom passes away then he will fill it out. Overall, the front desk and nurse is excellent 10/10, and the doctor, well, I think I'm going to find another doctor who actually cares about me.
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September 2023 by 钰文
Deserves a zero star. My boy friends was bite by an squirrel... we called and asked if he needs an Rabies vaccine. This emergency room said yes, we should stop by them. Then, we waited there for over 4 hours. However, at the end, they changed their mind and said there is no need of Rabies vaccine. Today we received our bill, the bill is around 700 dollars for wasting 4 hours of our time... when we were visiting, we keeps asking the price, but no one will tell us because they all know how expensive it is.
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August 2023 by Tom S.
I have been going to Dr. Santos for years. I am 72 years old and he is one of he best doctors I've had as a primary care physician. He listens, responds to emails, and is very knowledgeable. My prescriptions are always up to date and filled on time. I would highly recommend him
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March 2023 by GmaCat F.
Deserve ZERO stars. Fire Department medics took my spouse here. Despite arriving at the "back door" (true emergency), the medics and my spouse waited nearly TWO HOURS at the desk. They were told there were no rooms. After finally being taken to a room, it was obvious many of the rooms were empty, so not having a room was a fake excuse. It was three hours before anyone did a blood draw (test for cardiac event) and the only reason they finally acted was because my grandson went inside and grabbed someone. My spouse was initially told his grandson wouldn't be allowed in, but that also turned out to be a lie (he is 19). The monitor alarms kept going off, but nobody responded despite the nurse call button being pushed. This place should be ashamed to call themselves a hospital. There is nothing hospitable about it. Do not go here. Ever.
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December 2022 by Jennifer F.
The doctors and nurses here were excellent, compassionate, and informative. But as someone who volunteered here years ago- I was shocked at the lack of sanitation. My neighbor needed to go to the ER and wanted me to stay with her. The wait was long, but it was busy. The 'rooms' we're pretty much people sitting in chairs, some had dividers, others did not. Some people were even in chairs in the hallway. We were there for hours while my neighbor was getting IV's. When they would discharge others, they would just sit the next patient in the same chair without sanitizing it. This is during RSV, COVID, and flu season. No wonder people are getting more and more ill...
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September 2022 by Catharine G.
What a switch from Valley Medical Center!!Last night I tor a ligament, and initially went to VMC, my leg was so messed up that I couldn't get in any remotely comfortable position. I was also informed that the wait would be an easy 6 hours. I couldn't sit in the chairs they had for that long..I couldn't fathom sitting in one of those for even 10 more minutes so i left. A friend of mine suggested Auburn Med Ctr. I was in their waiting room a half hour when called and taken to a room. Within 20 minutes of that, I had seen a couple nurses, an x-ray tech and a doc. About another 20 min went by, I had some pills to annihilate the excruciating pain. An hour after that, I was discharged with crutches etc.Soooo much quicker, cleaner, nicer and efficient than VMC, hands down. No comparison in quality of care, just location and industry
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July 2022 by Hannah W.
Worst healthcare I've every experienced. I am 39 weeks pregnant and the OB Auburn Multicare Office has seen me for about 50 % of my appointments. Not because I have no showed or cancelled: I've shown up for every singe scheduled appointment. That's called responsibility and respect for them. I've missed about 50% of my prenatal care appointments because when my regular OB is out, I am then scheduled with her helper Dr Jamie Ellis and she has cancelled. She cancelled *one time the night before. She's now cancelled about *4 times the very morning of as I was literally standing in their office. The reasons given? "Oh she's out sick... again!" Well I am now 39 weeks pregnant. I knew my regular provider would be out this morning and that I was scheduled with DR Ellis. I gave Dr Ellis the benefit of the doubt and said "surely she won't cancel on me again as I am now 39 weeks pregnant. Surely she's not that out of it. She's a doctor!" Well... One hour prior to my appointment the receptionist called. I was scared that Dr Ellis was cancelling AGAIN. But nope! Good news... she was calling to confirm that I would be at my appointment and that I was ok to see dr Ellis. I told her a resounding "yes!!!" as I previously already confirmed that I would be good to see her if she showed up with three of their different staff members! Why are they asking again? I was just so happy she was showing up! 39 weeks! I was told today I would have a cervix check and a membrane sweep. I was looking forward to that as I was up all night with very painful cramping.When I arrived at my appointment this morning excited, at that moment is when they told me Dr Ellis again cancelled and would not be checking my cervix today or doing my membrane sweep as previously discussed multiple times. They said "there will be no Dr visit. We can reschedule you for Monday." umm what? They called JUST AN HOUR prior to confirm this very appointment. I allowed my frustrations to show and the receptionist then told me they could do an NST for me. I just had that done two days ago. I was scheduled to see an actual Dr regarding my body. But since I was already there I said "sure." As I walked back for my NST I saw Dr Jamie Ellis' name written on the board with "on time" next to it. There were no other patients in waiting room. As I rounded the corner I saw Dr Jamie Ellis sitting at her desk. She was IN office. As I left my NST I saw this Dr still sitting at her desk. She was still IN OFFICE. I understand these could be routine visits to Drs. But why on earth choose to be in a profession where sympathy and showing up for people should be a number one, when you yourself just don't care? Dr Ellis poorly reflects Multicare and Dr Yao and all other staff members. Dr Ellis was present - in office- I am 39 weeks pregnant and she simply chose not to get up out of her desk to see a patient? This is seriously ridiculous. Yesterday I told my husband that I was supposed to see the Dr who always cancels on me today but I was giving her the benefit of the doubt. Guess what? Let down again. In office but choosing not to show up for patients. I have tried to change provider / locations this late in the game & was told I cannot. I am now stuck with third world type health care and am terrified of the lack of care I will be given at birth. My husband is researching legality issues today as this has been beyond horrible.
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June 2022 by Yelpper Y.
so back in May of this yr I was admitted to the hospital for a (non Covid) health reason. I was on the 4th floor med/surg floor. I was the first in the room and was next to the window where I could c the trains go by. I luv that view. So the next day I was given a roommate. Well the day after that I was discriminated against by her n her company. I was forced to change rooms. Her company didn't want their family member sharing a room with someone with special needs. I couldn't believe how racist they are. Also can't believe nurses n techs n such allowed that behavior. Not to mention removing me from that room. I already have a hard time trusting hospitals. (and have my entire life) but now I'm not trusting the very people that are there to provide me with the care I needed. How am I supposed to trust this hospital and the people whom work there after being discriminated against?
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May 2022 by Carrie M.
After sitting on hold and being transferred multiple times I scheduled an appointment with Multicare for Sue Wohlfert in Auburn. They were booked two months out. When I arrived for my appointment the receptionist let me know I did not have an appointment and that they had canceled it. No call? Exactly they said they had my number incorrect and they DO NOT email you?! I was very disappointed for a first visit! Then I asked when I could reschedule and she told me they were 2 months booked out and this was at my cost to wait because why!? How was this my fault!! Sham on you and your staff! Won't be back called White River family practice in Auburn and they got my in the next day, excellent staff, amazing parking clean and super knowledgeable!
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September 2021 by Joe F.
I reported this facility to the Washington State Health department and asked for them to conduct an immediate health inspection. They are not following Covid 19 guidelines on social distancing in the Emergency rooms. They refuse to let patients stay in their cars and call them in when they can be safely seen. They are a threat to the community they are supposed to be serving.
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August 2021 by Adam B.
So after a three hour wait in emergency waiting area was shown to room that had not been cleaned earlier was watching someone clean the floors with a machine and thought they did a good remodel and all place looked somewhat clean boy was I wrong as I was waiting a girl came in offered me some fluids and set me up for monitoring two days later a came up with a nasty case of the hives they drew blood for test for COVID 19 a hour later doctor comes in with news yes definitely positive so 4000 was billed to insurance so I could sit in a dirty room and get hives finding about COVID people was really friendly they get 5 star's hospitals just terrible in auburn here is another quick fun fact they built a new woman's clinic quite a few stories in downtown but they could not accept any new patients Multicare is a joke and being mismanaged bunch of criminals
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August 2021 by Robert R.
I arrived at this hospital Sat. at 5:30am complaining of chest pains, shortness of breath and pain down my left arm. I was put in a wheel chair and a man wheeled me into an adjacent room. He told me they were going to hook me up and do a quick ekg. ok, then he read it and asked me if I have a history of irregular heart beat. I said no and he said well you do now. We are going to hook you up to a monitor, you may be having a massive heart attack and need surgery. WTH? Then they left. No one looked in on me for over 2 hours, finally a x ray tech came and took me for a single x ray of my chest and couldn't believe no one was helping me. A nurse did come in named April to get a cart and I asked if she could charge my phone, she got a charger and plugged it into my phone and the wall. She left and didn't come back. After 15 min more my monitor started flashing red and beeping loudly, then it starting flashing blue. No one came. At 9am after over 3 hrs not seeing anyone to find out what my heart was doing I told one of the aides or nurses I was leaving. I took off all the probes and then they said they now had a room for me. Truly, I didn't have the confidence this hospital would save my life if I needed it. I was suffering for hours and no one seemed to care. Awful place to go for emergency care or any care at all in my experience.
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July 2021 by Kayla L.
Terrible. Rude. Booked out super far, and than when I drive a 30 min commute the lady tells me she's canceling my appointment 5 minutes before it starts. Would not recommend.
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June 2021 by Edwin N.
I was brought in on June 24 2021 for near death by drowning in Green River. My 63rd birthday. My 18 year old daughter was talking with the first doctor, which she could barely understand. He asked her if I did illegal drugs. She said no and he replied yes he does. Why would any doctor show such lack of sympathy to a teenager when her father almost died. Weather I did or didn't is not the point. How dare that so called doctor do that to my daughter. He should be ashamed of himself. I have never done anything like that to anyone. Total lack of sympathy and consideration towards a teenage girl. I can and will file a complaint against that worthless piece of #####.
