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March 2024 by B Rock IITWI
My rent there is ridiculous now. $295 a month for a 10x10 unit after years of being there. Just looked online, and new customers get the same unit for $69.00. I'll be looking to move my stuff somewhere else very soon.Edit: Complained about price increase, and they lowered it to my previous price, which is still higher than the new customer price .
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March 2024 by marwat rustomkhil
I regret to say that my experience with Public Storage at this location has been quite disappointing. The property manager and the entire staff have demonstrated unprofessionalism, making the overall service below the expected standard. Communication has been lacking, and their performance seems unfit for the responsibilities associated with the job. I hope for improvements in the future to provide a better customer experience.
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March 2024 by Ronsher Tipay
Let me start by saying that they will increase your monthly fees without your knowledge, so better prepare yourself for that surprise. Of course, this will have a huge impact to most of us who have little to no extra money for that increase. Second, getting ahold of anyone is a complete and total waste of time. Calls and emails end up somewhere far beyond the unknown part of the universe. Where that might be, God knows. And when you decide to visit the location of your chosen storage facility, at least where we are, they are, of course, closed even on business hours because why not, right? Why would they be open on business hours? That is probably too much to ask. Well, maybe they’ll do better. Maybe not. But if you are a potential customer and think of doing business with these guys, I strongly suggest that you DON’T. It is not worth your time, energy, and money. Find a better public storage facility. You’re welcome.
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March 2024 by Mellisa Ellis Olds
I will no longer refer anyone to Public Storage! The price increases are ridiculous. They went from raising their rates every January to 6mo. after you get your unit and then 6mo after that. $82 the first time and $60 the next.
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January 2024 by Aaron Burns
Way overpriced.
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January 2024 by Alvina Lopez
Great customer service
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January 2024 by Nikky
I wanna give a huge shout out to Karoline. She is very kind very helpful and just a pleasant person to have in your facility. It was really nice because I booked a storage unit online when I went in the next morning I was ready to go put my stuff in the storage unit. It was really the easiest thing. Please give her a raise.
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December 2023 by Brian Laverdure
I needed a unit for a couple months. I rented it without hassle and when I was done removed my items and swept out the unit. Easy as can be. It is a gated and very well managed facility.
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December 2023 by Lenny Sr Ligues
I would like to say customer service was Great I would recommend to go rent a Storage. Thanks, Susanna
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October 2023 by Ramon Nava
Simple 5-step process to rent. Their lock available in the unit as you break the seal. (Apologies for the fumbles in the video).
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May 2023 by James Huson
Susanna provided great customer service and was very friendly.
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March 2023 by Dustin Weston
Cierra help me so much she is an amazing person she went out above an beyond for me an I want to say thank you.
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February 2023 by Kira Sommers
Kim was super helpful in getting me a pause on the rate increase and she helped significantly when my unit's lock got busted!Deffo recommend for storage, service, and safety!
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February 2023 by Dawn Martin
Easy to do online and no hassles. Prices competitive. Prompt service with any problem. Friendly and good employees.
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December 2022 by Tere S.
I had a unit on R street in Auburn. We store commercial supplies-no food. We noticed that we had rats in the unit that came out of the ceiling and a neighboring unit. We informed the staff- we can file a claim and receive $200.00. Maybe fixing the problem would be a better idea. We chose to move out and noticed condensation-lots of it in our unit. We were unable to get in our unit to get our supplies for work because of a gate issue. Staff is on the clock trying to get rolling and to the job. Still not able to get in the property on 2 different days-which we have daily access. Calling the number for management did nothing. This is not a storage facility-it is a rat infested problem zone.
