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March 2024 by Sarah Richmond
Rose was SO disrespectful. I called because after 3+ years of having ZERO issues with mold or anything for that matter besides their insane price increases. She essentially said it’s not her job to call everyone WHEN THERE HAS BEEN LEAKS IN THE BUILDING. All of my baby stuff as well as a lot of other stuff in my unit has molded and her response was oh well that’s what I signed that I was liable for whatever happens? Even tho their building leaked. Then told me to buy something to put in there to absorb moisture? I was very polite initially and she was very condescending and said I’m only here three hours a day I’m not calling people to tell them there is a leak. Taking this to Corp because insurance only covers $250. I could understand if it was my fault. But it’s theirs. Their building leaked causing damage to everyone’s units, that is on the company not me. We pay $250 a month for a 10x10 and everything is molded now and that’s somehow my fault. So beware. Don’t go here.
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March 2024 by Carmen “thegoodviewgirl”
Now, thank the heaven, I'm not there anymore. Gate closes at 6pm, weekdays and 5pm, weekends. They've lost their minds! To get there in the afternoon, then have only a blink of an eye, to accomplish whatever you need to do...!?? Crazy... Then scoldings, if you leave at 5mins before the gate closes. Also, my things was infested with mice or rats. Consolation, the people who work there, are the sweetest people you'll ever get the pleasure to meet. Love love love them. Thanks staff, for the bright spot of an otherwise... Yuk!
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December 2023 by Ruslana Androsyuk
Karoline was very helpful. A great person helped me a lot.
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October 2023 by seth
Limited hours, not climate controlled. I still got a unit because i asked the manager (blaine) how long my rate would be, he said 6months but usually typically longer. im not even 4 months and get an email last week saying my unit rent increased 26% from $63 to over $80 and its the smallest unit, the 5x5. Im not impressed.
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August 2023 by Mayra Villa
Hello I went my public storage today! At 8 16th St NW. I was attended by this lady name KIM. She was so wonderful and helpful. She was the best! And helped me with my unit. I wanted to say Thank you for all your patience and courage that you did today!
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June 2023 by Dustin Francis
Blain was super helpful and knowledgeable he made our public storage experience a pleasure!!!
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April 2023 by Drea Tattoos
Jazz Lynn was so patient and went the extra mile to help us get set up in our unit! Thank you for being so kind and patient to my toddler during the process!
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April 2023 by tracee Pena
I just love this place super friendly staff Jazzline was a big help thank you so much I appreciate you ? if I could give her 20 stars I would... She is what customer service is all about
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April 2023 by Troy Johnson
Jasslynn was a great help she made my day
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April 2023 by remembermek1
Blaine was 10 star!! Very personable very informative and honestly he made me want to rent at this location! 16th St. in Auburn, Washington!
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March 2023 by Vadym Rozumnyy
Blaine helped me adjust some fees on my account because I was out of state and needed help setting my autopsy back up, he helped me with my problem and got the fees adjusted I’m grateful for the good customer service!
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March 2023 by Dixie Tofaeono
Couldn’t get through to original storage in Kent/Des Moines so we drove here to the nearest Public Storage in Auburn off 16th st. Went in very upset & disappointed HOWEVER the young man working the front counter-Mr. Blaine, what GREAT CUSTOMER SERVICE. Which is so hard to find nowadays. He was very helpful, understanding & knowledgeable. Kudos to him & hope his superiors recognize him for his awesome act of service. Very rare to find! Kudos to Blaine!!
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March 2023 by Pavlo Melnyk
Aimee was very helpful today in getting my rental set up
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December 2022 by Debra Christian
We ordered the wrong size and had to make a fast adjustment! Amy was amazing to work with and help us out! December 29, 2022
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December 2022 by Molly McLaughlin
This place is absolutely disgusting. It’s infested with rats please do not rent here!! I lost 70% of my things and no one is doing anything about it. You will spend thousands replacing your things. DONT DO IT
