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April 2024 by Michael Drummond
I didn’t care for the corporate number giving me the run around and then hanging up when I needed help, but the actual people that do the work and the service have been excellent. I would utilize their services again and recommend them.
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March 2024 by Andrew M Smith
These guys are charlatans. They replaced my windscreen but didn't apply the polyurethane seal correctly and there was water all over my car the next rain. I took it back and they lied and tried to pretend it was mice?Total con men and charlatans. Did a bad job, then lied to cover it up
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March 2024 by Michael Torrres
Fantastic Service!
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March 2024 by hanagizmo
Professional job!
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March 2024 by Christopher Agnes
The people here are very professional and knowledgeable. The technician that work on my vehicle was Daniel.
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February 2024 by Joe Sqal
Cant talk to a real person, got weird info from insurance company and wanted to call and double check and cant reach a person. Says to stay on line for a representative, then goes to a voice message and hangs up on you. Awful customer service, just terrible.
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February 2024 by David Jackson
Can’t talk to a human. They want everything done on line. Automation is set up to make you think you can get human service and it just hangs up. If I can’t talk to someone on a phone line I can’t do business with them. Won’t even attempt to give them a cent now.
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January 2024 by rugby01ful
Fast, did all the paperwork for insurance, and done right the first time
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December 2023 by Penha Azul
Great service! Location with plenty of parking spaces, very close to Freeway. Cozy waiting area. Fast and very good job done on our windshield.
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October 2023 by Jacob Broadhead
Great experience. Maybe I should I wait to see if the thing falls off or something, but it looks solid. They replaced the windshield on my 2015 Foreste that is a touring version so it had to be done on site. That was annoying, but the waiting area was nice and they did it in under 2 hours even though I was 20 minutes late to my appointment. Nice people. Great work.
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October 2023 by Don Skakie
I had a rock chip repair done that was eventually unsuccessful. When I tried to call the shop it only rings through to the National service line where it is impossible to talk to a human because they simply redirect you to the website only. I drove back to the shop to find out that they had moved and that all of the signage has been removed from the building and no indication of whether operations had been moved to. I went to another location where they assured me that the amount of the rock chip repair that failed would be applied towards a replacement windshield, but that location was not convenient so I asked for mobile service and they said I would have to go to a different shop for mobile service. So they want everything done online, and when you actually get in touch with a real person they want you to go online as well. Next time I'll stick with a mom and pop shop that answers the phone and talks to the customer.
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October 2023 by Evana Enabulele
Tldr; unresponsive, will not pick up the phone now and did not pick up the phone when I had an appointment waiting for my service to be completed. My service multiple hours more than it was supposed to. Water is seeping out my windshield.Did not leave a review of my initial experience but when I went there it took almost 5 hours to complete the service and they didn't start on time. Not even an hour after. During the process it was impossible to contact someone. I tried contacting someone today and I was unable. Typical.I also have water coming out of my windshield. The installation was poor. Service Westport as well and I never leave reviews as I should have a few months ago when I got the service. But to have water coming out of the top of my windshield is infuriating.
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October 2023 by John Bostwick
Will update when finally fixed.They did fix the windshield, but I was promised new windshield wipers, either they did not replace them or they are the worst wipers I have ever had on my car(s). Very streakyI know mistakes can happen, at no fault of the installer, so this review does not reflect that in anyway.Im more pissed that I had to ask for compensation to have to drive back to get my Explorer windshield redone.The installer said there was an issue during the install and when he installed the trim piece on the edges, the glass stress fractured. I should have asked them to come to my location, as I had to have both my kids with me. Not the most easiest thing to do and to do it twice, lol.Atleast, it cracked on the passenger side so I don't have to look at it until its fixed.
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October 2023 by Steven France
Loved my experience with safelite in auburn. Especially my tech Donnie he was amazing best communication ever and he was so professional! Definitely don’t let this guy go he’s an asset to your company.I’d vote him for a promotion to manager.If more were like Donnie this world would be a special one.Thanks again safelite team
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October 2023 by Lisa Bennett
Safelight replaced my entire windshield in Auburn. Took it in and it was done in less than 2 hours no issues. Great work. Kind and friendly.
