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February 2024 by Teresa Samu
The pharmacy workers r the BEST hands down!!!! Always have a smile and even though we had a bit of a problem at first it's great now.
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November 2023 by Matthew Arquitt
This store needs help, even before the current remodel chaos. 10 years ago the condition of this store was sooooo much better. Current condition only attracts undesirables, none of my neighbors shop here anymore. Parking lot is alway dirty, poorly lit, and pavement is in awful condition. Whatever security is on duty always seems to be chatting with other store employees, nothing like entering the store with cuss words flying around the entrance from employees and stationary security. Entrance is a mess, trash overflowing inside and out. One thing for the store to be short staffed, another to let their contracted companies (security and parking lot cleaning vendors) do a terrible job. Trash everywhere outside… so many businesses in Auburn specifically downtown are trying to improve for the better and Safeway appears that it could care less. Corporate needs to visit this location frequently until things improve. I’ll continue to shop at Fred Meyers down the road until Safeway figures it out.
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November 2023 by Johnathen Tolbert
Used their website to order delivery. Items were supposed to be delivered by 5:10pm. at 6:10PM I called customer service who refunded the delivery fee and stated my order would be delivered in no more than 30 minutes. 20 minutes later I check my order status to find it was canceled. Called customer service again to see why and they said the store canceled my order with no explanation given. I was also not sent a confrimation stating my ordered was refunded. This location is by far the worst run location of any safeway I have ever been to.
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September 2023 by Jay Dog
I’m on the road, driving back to my house. I need to pee, the only place I trust is Safeway. We spent hundreds of thousands of dollars at your store. I walk in to find a hand written sign telling me as a customer I can’t use the restroom, then I watch the employees walking in and out using the restroom. I bought gas, I should be able to use the restroom. I’m sorry there is a homeless drug population but clearly I’m a good person and just needed to pee!
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September 2023 by Jose Grados
Went to Safeway for western Union couple days Ago I was reicving money got it all In $100 bills they gaved Me One fake $100 bill I didn't notice Untill I was trying to put money on my cashapp card none of the stores would take it went back to Safeway told them about the fake $100 they hand me Now there saying they can't do nothing about it Like seriously then saying We train are workers really good to catch something like that like no you guys don't stop lying You just want me to bring me in a lawyer sue you Guys
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July 2023 by J C
It was fine. Most of what I needed was in stock. The carts were terrible though. I started using one and it was terrible so I swapped it out for another one that was equally terrible. Other than that, I thought it was a good store.
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July 2023 by Sky Franklin
I got a gift card from there and when I got home to open it the 3 digit code was scratched off. So today I went back to see what they could like to cancel it or refund my money or replace it for a new card. and they were not helpful and kinda rude. They also did not have good service. I don't recommend going there cause the customer service is horrible. Do not recommend.
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July 2023 by Earl Wilson
Used to do most of our food shopping here. Management now doesn't care about taking care of the shoppers! Now you have to check out your own groceries! I bet it won't be long before they expect us to stock the shelves and unload the trucks!The workers have been kind and trying to do the best they can.I already drive past that company that starts with W so that I can support union jobs. Now I am going to have to drive past Safeway and support another company!Not a single cashier to do the only thing you do! You sell things. So I need cashiers to buy stuff. Just curious no cashiers meen no charge for the stuff?
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July 2023 by Shelly Trent
Went to get my friend a new phone n after the experience we had at Kent boost decided to go to the one in Auburn! Very friendly service n very helpful! Would recommend trying the place
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June 2023 by E C
The self checkout eats money if you don't wait for the machine to count every coin (there's a delay in the computer) before putting bills in. First time it happened to me I thought it must be my mistake even tho I could have sworn I counted exact change. 2nd time it happened I know it's the machine. But it's too small of a problem to wait in line at customer service for 20 minutes and try to explain the situation.A lot of drug users in the area, I like that they have a security guard and the camera thing with the blue blinking light for the parking lot to make it safer to park in their parking lot.
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May 2023 by Luke O
This Safeway provides the basics but is nothing special. The prices are generally reasonable, and the staff is helpful most the time. However, the produce section lacks freshness, and the overall selection is limited. It's an average store for everyday needs.
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May 2023 by B Men
I like this Safeway always has most of what I need. Plus they have an Asian cooking there Chinese food. And believe me when I say it makes all the difference in the world. Cuzz I love Chinese food and for a cheap price if that guy is on the grill there Chinese is just as good if not better than your local Chinese restaurant. Just saying I dropped a pearl for you guys. So go check it out. You will be happy that you did....
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May 2023 by Jon Lowell
So I went in with my kick scooter walking it around like I always do. The security guard said I have to fold it up and put it in a cart. I only need a few things. Then after I do what he asked, I see a little kid come in with it's scooter and practically riding it right past the guard, but he didn't say anything.the one door is still closed and bathroom is nasty beyond belief. Auburn is still the worst town. They keep trying to clean the outside of the bowl but they still got rotten and moldy food on the inside
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May 2023 by Bobbyjohn Lawrence
Second time I have seen the same person steal from this store. I say something and the kid with the glasses lets him walk out with his coat full of items. We cant do anything he says....that's because Safeway will write it off as theft, raise the prices to make up for the loss (they wont lose money) so tax payers who work hard and follow the rules cover the cost. Horrible Safeway. You should be ashamed of yourself!!! This store is a JOKE!!
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April 2023 by Kelly Schulte
The last two grocery deliveries I had issues. The status of my order doesn't update or change to "Out for Delivery," and I am not able to track the delivery truck movements. This is a concern for me at this time because I just had foot surgery and am not able to walk. Not knowing how close to my home or how soon the truck is to delivering my order makes it extremely difficult to have someone at my home to assist in receiving my groceries without making them wait for sometime in the four hour delivery span. I called customer service for grocery deliveries and was told the issue is not the Safeway mobile app but from the store that is making the delivery. I understood that whoever at the actual store I've selected to deliver my groceries is supposed to update order status to "Out for Delivery" so I can track the truck's movement. So this is where the issue stems.