-
November 2023 by Adolfo Jimenez
Service provided was fantastic. The doors look great, paint is a perfect match and the headlights look better than ever before! There is a little glue residue stuck on the inside window, but we think we should be able to get that off. Either way, we are happy with repairs. Thank you! Definitely our go to place for service repairs.Services: Painting
-
September 2023 by Kimberly J.
This place is the absolute worst! I wouldn't take a smashed hot wheel here! It's been a while since I had my car there, but I thought I'd share my experience! The woman at the front desk needs to learn manners, respect and real customer service, she's an absolute B, everyone else is completely oblivious to anything and everything! Good luck to even have anyone answer the phone to begin with and send you through a phone tree, idk you might be better off! Becareful you shouldn't leave anything in your vehicle, I mean not even spare tires, odd how things go missing, even spare tires, pretty brave! A protective piece on my door handle was missing, tried to keep my hood protection shield !They don't clean the vehicle properly afterwards, you can see the dust from the compound they use in the creases of your lights and what not. These guys have very little regard for peoples vehicles, they don't really care. I had to take my vehicle back twice due to their mistakes and incompetence! My bumper wasn't even put back on correctly, it's even crooked! overspray everywhere and their rubbing compound! Don't expect them to even wash it when they claim they're done!They frequently like to keep parts that they've replaced that are 100% returnable to you if desired, they'll claim they've already thrown it out, don't believe it! Manager only knows how to make excuses!If I could give negative stars I wouldn't hesitate! I fully intend to run my complaints up the chain. Please take your vehicle elsewhere, it's just not worth it. Things could change if they would hire capable staff that takes pride in their work, but obviously they don't care. Entire facility and it's employees are just a waste of space! Asinine!
-
September 2023 by Mike Charrey
I've seen quite a bit of work from these guys and they do a really good job! Thank you so much
-
August 2023 by János Szablya
Quick service, friendly, high quality. What more do you need from. A body repair facility. Confidently located on Auburn Way. Plenty of parking available
-
July 2023 by Danny Boy
I damaged my bumper and right quarter panel on my truck. Before I handed them the keys to my truck, I asked them if they'd be done with it before my insurance coverage ran out on my rental vehicle. They told me it would most likely be done the following week. They have had my truck for a month. They had parts arrive weeks ago and it was sitting there waiting to be painted forever. These people take on a workload to where they don't have the space and/or staff to get things done on time, and it costs customers out of pocket payments on their rental vehicles. Don't go here?
-
July 2023 by Jamshid Ahmad
I don’t want recommend anyone to Service King they waste your time and for small repairs they charge your insurance company too much higher rate in market , so expensive and take long time they don’t good quality work and both professionals even they can align the hood and fender as is as , Have bad experience with them.
-
June 2023 by Andy Stebbins
They took way longer than estimated for my repair, so I had to pay for part of my rental car myself. Also, they have yet to give me the decal that I needed to finish my body work, even though it’s been nine months. I called a few weeks ago about it but they haven’t responded to me yet. The people were very nice, the body work itself was excellent, but the service and honesty/setting up the right expectations just wasn’t there.
-
May 2023 by jamie jang
They don’t update you as frequently as they claim to, I got maybe two updates for 2-3 month process. They never answer their phones no matter what time of day you call. Went to get just my side mirror fixed but they returned my car with a broken door lock. Don’t even know how that’s possible or why they wouldn’t check in advance. Had to make multiple stops because of this. Please just go somewhere else.
-
March 2023 by Miguel
Few months ago we were involved in a nasty hit and run accident. We used to go to Carstar for all our body shop needs down the road from we're we live but when we contacted them they said the wait time was 4 to 5 months out!! While looking around for reputable shops we found Service King and decided to call. They're customer service is one of the best and got us an appointment at this location right away. When we arrived to our appointment Dawn was super helpful and professional with all our questions. She made sure we knew all our options and sent us updates almost every week!2 months later our SUV was finished and looked like brand new! On top of that they gave us for free a full set of brand new Sylvania Led headlights, and fog light bulbs which each is roughly around $100 each!Service King has gained a loyal customer for sure! Thank you
-
February 2023 by Eric Codrington II
Let me start by just saying WOW!!! Donna and Aaron you two are amazing! My vehicle was totaled out by my insurance company for a fender bender. That means my bumper, headlights and quarter panel were all removed from the vehicle. GEICO said that they would be leaving the parts off the car and so I assumed that when my fiancée went to pick up the van that’s what she would be seeing. No these it was put back together! I don’t know why this happened but our family of five thanks you sooooo much. Unbelievable care and concern was put back into our family van! Thank you both so much for that experience. In times like these we all might be struggling and it not to see people helping people. Thank you again!Service: Body & Trim
-
November 2022 by Linzze Ortiz
I took my vehicle here to be fixed and with the most professional and timely manner they did a excellent job.From updates to let me know the stages of the process of my vehicle.Such a good well done staff is great and the staff they have on working on cars is 5 star my car never looked so brand new !!!!!!!! It was a overall super excellent experience!!!
-
October 2022 by Linzze O.
I had damages to my vehicle cracked windshield and damages to side of car as well. All I can say about service king in North Auburn is Amazing. Best choice I did to take my vehicle there to get it fixed up it came back to me Brand new. The work on it and all the fixes and all the extras the team of technicians put into it is wonderful. They are professional well mannered. Every step of the way they were letting me know updating me texting emailing calling to let me know estimated time which they were finishing. Updates on what process they were in. Any questions I had they were eager to answer and very polite. Got my car back in a timely manner and surprised to see when I picked it up vacuumed out all nice and detailed back to me. Very nice and helpful office staff and shout out to the car tech in the backs fixing and doing such a amazing job.
-
September 2022 by Bradon Scott
Great place. Very professional, great workmanship, matched silver paint perfectly. Definitely looks like they went above and beyond on the detail work. Yeah it took a longer than usually time but some people are not smart enough to understand the parts supply chain issues around the world affect everything. The shop is a pleasure to work with. Quick to answer questions, give updates and double check before doing anything. Everyone is a Rockstar. They will email/text/call, whatever you prefer and if they don't have an answer, they are quick to get the right one. The staff at the front desk is very friendly, fun to joke with and honest and upfront with you. Didn't meet any of the mechanics but they did great work, a lot better then I thought they would. Looks like it just came out of the showroom! 10/10Services: Body & Trim
-
September 2022 by James Steve Léon Gutiérrez
This place does quality work, there is no doubt about it but when they leave you without your car for 2 months to perform that quality, the quality is thrown to the window. To fix my front fender bender (I read end a car at like 15mph, it wasn't to hard) it should take a week at the most, the charge for 57 labor hours any way but they just kept blaming it to Chevrolet and others and never accepting any type of fault at all. The gave a delivery date and when they reach it, they just kept saying tomorrow for 7 days, keeping me on an edge trying to see how to ask for permission at work to adapt to their needs to go and pick it up.At the end I thought that at least they will go like, we am sorry so all the inconvenience we have cause you so to apologize we will waive the deductible or at least something, but no, they just blame to another.If you want quality work and don't mind about the time, go ahead and use this people but as I said, they will take their sweet time.
-
September 2022 by DAN DYKES
They'll tear your car apart just fine. Putting it back together will take them a few tries. Really bad at understanding when a car is actually ready to be picked up. I honestly don't know where all the certifications on the wall came from. Ebay maybe?
