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January 2024 by Razz Arotti
I got the deluxe u haul experience!
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January 2024 by L L.
When Tractor supply was charging $2.99 per gallon for propane this Uhaul place was charging $4.85 per gallon. They have no shame.
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December 2023 by Grant Hawley
I had a great experience (not the locked out part)when I accidentally locked my keys in the Uhaul at pick up, the 2 ladies working the Wednesday night shift today helped tremendously with attempting ways to assist. Whilst I needed to call roadside assistance at the end of the day I can't say these ladies didn't try their best to help. Great people helping a crummy situation. Thank you.
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November 2023 by P R
This location commits fraud and charges extra to "refill" the tank when we had already refilled it and returned it with as much gas as when we got it (which was only 1/4 of a tank). We spoke to Gary Jewell over the phone who told us he would cancel the fraudulent charge ($115.00!!). He stopped responding to our emails after we emailed him our picture proof and he never refunded us. A different employee (Larry Brown) emailed us a picture as "proof" that the tank was empty (as they claimed) that showed the gas at E... WHILE THE TRUCK WAS OBVIOUSLY OFF. Do yourself a favor and use a different location. At the very least, don't believe the employees when they tell you you can "just leave the truck" and they'll finish the check out process for you.... The truck was also in very bad condition and was letting fumes into the cabin! We're reporting this business to the Attorney General and everyone we possibly can.
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July 2023 by Nicole Ruse
The storage units here are very well-kept & clean. I've done a few truck rental appointments here using the U-Haul app. Quick check-in & check-out process. The wait times in line can be a bit long during rushes due to being understaffed & a busy location. They manage it well with what they have.I used their garbage services, which is a set fee depending on the amount/type of trash. They also offer same day garbage services, and same day storage unit move out. The parking situation for storage units is ideal, with extra parking on the side of the entrance.I definitely recommend making appointments and rentals using the U-Haul app. This location is very accommodating.
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July 2023 by Adam Campbell
They said the truck hat 1/8 of a tank, I got a mile from the place and now I’m stuck.
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June 2023 by madison bourbanis
I wanted to give these people and company the benefit of the doubt but, DO NOT GO HERE. -5 Stars.- I ordered a Uhual from another location that ended up having holes DRILLED IN THE GAS TANK (SOME HOW THE COMPANY WAS UNAWARE AND LET ME DRIVE AWAY IN A DEATH TRAP)- After having road side assistance come out they stated it needed towed, a whole hour later they show up.- I was told to follow the tow truck to the uhual facility where a new truck would be ready and all I had to do was grab keys.- TRUCK WAS NOT READY.NO ONE IN THIS COMPANY KNOWS HOW TO COMMUNICATE CORRECTLY. Another 45mins I finally have a truck.I started all this at 10AM. Left with new truck around 130pm.I had obligations to complete a task by 430pm. Task was no longer able to be completed .-Turn to drop off. I was told by Tyler the Traffic Control Manager to drop it where was convenient and they would contact him for any questions.I WAS THEN BILLED 250 FOR A WRONG DROP OFF FEE WHEN I DROPPED IT OFF WHERE I PICKED IT UP AT THE CONTRACTED TIME.I CAN'T GET A HOLD OF ANY MANAGEMENT, THEY TOLD ME THEIR IS NO BOSS.DO NOT GO HERE. DO NOT GO HERE. SCAMMERS.SAVE YOUR SANITY. SAVE YOUR MONEY.DO NOT GO HERE. I will be contacting a lawyer this evening.
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May 2023 by Thalia Saigon
best U-Haul experience. Great customer services, clean area, and efficient check in and out process. Highly recommended for anyone in the area wanting a truck rental.
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February 2023 by Clear C.
I was charged $195.56 for an in-town rental that they made "1 way for a discount" to get trucks off their lot. I had a move from Kent to Auburn and they had me return the truck to McLendon's in Renton on Rainier Ave. I would never request this as a customer because I wouldn't want to drive the extra mileage just to have my wife pick me up further away from our new home. When I returned the truck to McLendon's I was told I paid way too much, and this was the second time recently a truck had been sent specifically there. When I called the North Auburn location, I was told that I had only paid what my contract stated, and they wouldn't do anything. I called corporate and they were able to refund me a small amount ($36+tax) which WAS supposed to be refunded at McLendon's, but they did confirm an in-town rental with my miles would have cost $96+tax. Much less than the $195.56 I paid. I was still ripped off for about $50 after the $36 refund AND they got a truck off their lot.
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February 2023 by Tyler Points
Today I was helped by Ronisha and Logan. They were both awesome and very helpful. I have used storage here for about 2 years and have had no issues. Location is secure, clean and easy to access during the hours they are open.
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January 2023 by John B
Trying to be kind but…I ordered a hitch for my car through the U-Haul website and had it shipped to this location. I chose to wait for my car and dropped off at 7:30. Employers kind and attentive but, when I sat down and waited for about two hours-ish, I eventually was told “bad news, the technician can’t figure out how to get the hitch installed”.I went back and talked with him and he was honest that he looked up a few videos and told me that my car had changed the build half way through or something. I was frustrated because I waited weeks for this and then hours in the morning waiting just to be refunded and I left. So I decided to buy the hitch and install it myself. One hour later it’s in and looks great. Not super pleased with the skill level of U-Haul.
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September 2022 by Luke S.
I was able to reserve a truck in advance and pick it up easily. The staff was friendly and helpful, and the truck was in good condition. I will definitely use them again.
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August 2022 by broman2229
If I could rate u haul as a whole a 0/5 I would. We needed to rent a truck for an emergency situation we paid the upfront cost. We dropped the truck off. They found a way to charge us another 1000 dollars. Whatever we signed a contract contacted the customer support. They said nothing we can do but you can make payment on this. So I started to make payments one day I check my bank account and uhaul has made an unauthorized withdrawal from my account with contacting me. So same thing contact uhaul they say nothing we can do. So at this point I contact my bank and request the money back. I show the documents stating that we had agreement to make payments on the amount. So the morale of the story here is pick another rental company unless you would like unauthorized withdrawals from your account.
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August 2022 by desiree williams
I visited this location this past Sunday 7/31 and can I say that the Rep at the counter Vicky Thompson was AMAZING.! She was so nice and courteous and she went the extra mile not just for me I observed her with other customers as well and she kept a smile on her face. We all know that EXCELLENT Customer Service is hard to come by these days but she was everything! They were pretty busy but she assisted multiple customers at one time making sure all of our needs and concerns were met. I have a kind of small car and had to get some larger boxes and I wasn’t sure if they would fit she offered to help me and we got all those bad boys in the car like magic. Uhaul she needs to be a trainer for all your new hires because honestly a lot of your reps are rude and disengaged heck make her a MANAGER you all have a true DIAMOND in her she’s a Rock Star!!!
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August 2022 by Julio G
Not good for truck drivers!!! 9-4 Shipping/Receiving only. Pretty tight. Not much room around. I had to back into the street, with incoming traffic, to get out of the facility. Ask other drivers for help if you are in this situation.
