-
December 2025 by Matthew
We had an exceptional experience with Aaron. Buying a car has never been so easy and accommodating. We took our a whole family in and every person at Valley was amazing at entertaining a toddler! There was no pushy salesman trying to sell me something we didn't want or need. We were able to tell them what we wanted, took our few days to decide, and went home with an incredible new family vehicle.
-
December 2025 by Michael Cranstoun
Hilary was straightforward and easy to work with!
-
December 2025 by james reynolds
Hilary was so wonderful to work with. She was extremely prompt, kind and attentive to my car buying needs. She helped make the process quick and even found me a big red bow to put on the car as this was a Christmas present for my wife. Thank you Hilary and happy holidays!
-
December 2025 by Jay Charles
The only positive part of my experience at Valley GMC was the sales consultant, who was professional, responsive, and easy to work with. Unfortunately, everything that followed was extremely disappointing.
I purchased a used vehicle that was represented as having been inspected and ready for sale. Within one month and about 1,000 miles, the vehicle developed major mechanical issues, including a failing radiator and CV boot problems. These are not minor or sudden failures these are issues that clearly existed before the sale and should have been caught during the dealership’s inspection.
When I brought these concerns to management, the response was dismissive and unhelpful. Instead of acknowledging that the inspection missed serious problems, they suggested the issues must have occurred while I owned the vehicle. Mind you, the vehicle took 2 weeks to ship to me and so my actual drive time was less than a month. Their limited warranty did not cover the majority of the repairs needed. This ultimately left me responsible for thousands of dollars in repairs almost immediately after purchase.
It’s unacceptable to sell a vehicle in this condition and then avoid responsibility when problems surface right away. I trusted this dealership and was let down at every level except by the sales consultant.
I have reported this experience to the BBB and GMC corporate so others are aware. I would strongly recommend looking elsewhere if you expect transparency, accountability, or post-sale support.
-
December 2025 by Scott Collaer
Great seamless transaction.
-
December 2025 by Kathy Medford
Aaron was wonderful. He came into the dealership on his day off to assist us buying our new car. He was very accommodating! We thank him!
-
December 2025 by Mineva
Rena, Hilary, Johannes, and Tristen were all such a pleasure to work with in getting my car! The entire process was very professional and personalized. They were all a grand support in the whole ordeal. All employees there were very attentive as well in making sure we were able to see the right people to make our purchase. Highly recommend this dealership!
-
December 2025 by Nate Weeldreyer
They gave me the full experience and I couldn’t have been happier! I am so happy with my new truck and they made me feel like family showing me all of the different facilities making me feel confident knowing I’ll always be taken care of no matter what comes my way! Thank you to Aaron and Bryant for making this an easy and seamless experience!
-
December 2025 by Jonathan Locklear
Everyone I encountered at the dealership was completely professional, transparent, and genuinely customer focused. Tristen and Johannes made the process seamless.
-
September 2024 by Jeff F.
Brandyn, Tristan and Hilary at Valley GMC in Auburn, WA were very easy to work with, very responsive, knowledgeable and personable. They made the whole process much easier than just about any other car dealership I’ve worked with
-
September 2024 by Charles Smith-Harrison
If I could give these guys a 0 I would hands down worse car lot in Auburn ..straight hustlers…
-
September 2024 by Luluvita Suamataia
If you want good professional service, stop by Valley GMC, LLC. You will not be disappointed. My car was in a body shop having repairs done and it took them 39 days to get it back to me. When they did, my battery was completely dead. I made it to the shop just before closing and they swapped out batteries, reset my tire sensors and I was on my way! Thanks for all the hard work!
-
September 2024 by Caleb McCann
Reached out Valley GMC and Hilary helped find the exact model I was looking for. She set me up with Keith. He was great, made the decision process stress-free. I highly recommend both of these individuals.
-
September 2024 by Karla Carrera
It was crazy expensive and will probably never go back there. I’ve never paid $170, for a simple oil change.
-
August 2024 by David Mendoza
Chris cartwright was excellent, very professional attentive and really helpful, the process was really mild, I totally recommend him ?
