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December 2023 by James Golder
I have been on a search for a good bike shop since my local shop closed. I had a bad experience with a large chain store and decided I wouldn't go back again. As soon as I walked in to this place I knew I found my replacement. They were all super friendly, interested in the story if my bike, and very eager to fix my bike back to commuting happiness. Being the slow season I got a call later the same day with the quote for repairs, totally reasonable price based on 60 miles per week of commuting. Knowing how the repairs went adter my test ride, worth every penny. They had my bike ready for pickup in a day, which I imagine would be difficult in the busy summer season. Overall I am happy to say that the serviced, both customer and technical are excellent. This shop will definitely see me again for parts and repairs for as long as they are around.
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November 2023 by T
Super friendly people who do whatever they can to help you out. Today I had no appointment, no brakes, and no business asking them to do so much work right before closing. But the team got my bike back to me in 30 minutes and I was able to ride home with new brakes right as they closed. Thanks again!
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October 2023 by Kieran Illes
Bought the e-bike I thought I wanted, boy was I wrong. Brought it back and they showed me the bike I loved added all the options I picked and I was off. Cassandra is outstanding as is Tom the owner. Exemplary service.
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October 2023 by Kc I.
I bought the e-bike I thought I wanted, wrong underpowered compared to what I was used to. Brought it back and Cassandra showed some options while steering me in the direction of the e-bike I bought. Tom the owner installed all the optional custom parts I wanted while I waited a tiny bit and I am now the owner of the perfect e-bike with everything exactly the way I want. Excellent staff and expertise They rent e-bikes along with stocking a large variety of Specialized bikes for sale. Great people smiling happy group.
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September 2023 by Jason Anixter
This is the best bicycle shop I’ve been to in many states. Not knowing exactly what I wanted. They used a group effort from the owner to the mechanics to the sales people/managers to figure out my needs and point me in the right direction.. My experience was awesome. They got me on the right type of bicycle for what I’m going to be riding, and were honest, fair and easy to deal with. I would recommend this place to anybody! Hats off to a job well done!. I read the other review that said this place is run by hipsters? Every bicycle shop I’ve ever been to has interesting people that are dedicated to bicycling. If that makes these people hipsters, then I’m glad that I was able to meet such terrific hipsters to sell me the exact bicycle that will give many years of pleasure. Thanks again Bainbridge Island Cycles. Great advice, great experience! I’m looking for a long-term relationship with this incredible bicycle shop
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August 2023 by Robert Hardy
These folks are absolutely amazing, great prices, knowledgeable, friendly and quick with service. Got a GSD through them and they took the time to walk me through every feature, every setting, every maintenance tip. They even put up with my constant calling and asking questions. Just really nice people, and worth the drive from Olympia to visit.
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August 2023 by Tinydash breakme
BI cycle shop is run by the kindest people I have ever met! I went in to purchase a bike for on trail and city capable and they immediately gave me a tour of options and allowed me to test them out for comfortability. Additionally, when I needed a bike rack they went out of their way to research one that fit my cars needs, ordered it after confirming with me, and contacted me when it arrived! They offered to attach the rack, but due to time I went home and did it myself. I wanted to double check everything was right, and I came back to the shop. They were quick to check it out, helped me get it perfectly set, for no charge, just take care of their customers!!! I highly recommend this shop, and will definitely need to visit bainbridge again just for their company.
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June 2023 by Lee Robinson
This local bike shop has been so helpful to me for many years, not only for helping me get the right bike but also helping me keep it in great shape and helping me get it across the country for a bike tour. They have gone out of their way in the latter matter. They know their stuff
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May 2023 by Daniel LaDuke
I've been in a lot over the past few years buying bikes/parts/services. The staff here has been incredibly helpful when it comes to repairs or upgrades and the shop has a very interesting selection with brands I don't often see elsewhere.
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April 2023 by David Ward
This place is awesome! I bought my ebike here and had such a great experience. I've brought my bike back for all the maintenance and have been just as happy with their work. The staff have been very helpful and knowledgeable about the bikes. I absolutely recommend this shop.
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April 2023 by Michael Smit
Bainbridge Island Cycle Shop is best bicycle repair on Bainbridge, hands down. They have been my go to for the last 5 years because:1. They always go the extra mile. They use warranties when there is one, find the correct parts, or even manufacture small parts and solve problems where the off the shelf solution isn't working.2. They are very customer focused. There is always someone there and they never make you feel anything other than welcome.3. They do good work. If they fix it it stays fixed.4. They do all that regardless of where I bought my bike or who the manufacturer is.If you want helpful, friendly, high quality bike repair on bainbridge island go here first.
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April 2023 by areaman45
Love this place! I have bought two bikes here over the years, great advice and good prices, plus, the repair shop is awesome! For my last repair, I came by to get my bottom bracket bearings replaced and they completed the job within the hour!
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April 2023 by Nathaniel Hong
Wonderful folks, quick service, reasonable rates. This is a really great bike shop that Bainbridge Island is very fortunate to have. Thanks to the folks who work there and help us out!
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March 2023 by Kat Wack
Because of this group of fantastic peeps I am set for my first in a long time ride. Furnished all my accessories. From gloves, hat..whoops mean helmet?, great jacket with zip off sleeves, bike rack, which set off my Suby safety backup and they to remedied that too, and tons of encouragement!! It’s 3 1/2 hrs from my home but no matter they are and will be my mainstay. Thank you Casandra, Tom and Brett.
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November 2022 by Manda B
I crashed my bike and bent my brake lever, but these fantastic people were able to get it fixed VERY quickly -- excellent customer service, affordable, and their work is always great