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November 2023 by Brenda J.
Homestreet Bank is the worst bank I've ever dealt with. They did not explain to my teen daughter that they would be taking money from her savings account. She makes minimum wage and did not realize they took $15 two months in a row and most recently, $40 in fees. When she and I realized what was happening and asked for a courtesy waiver of any of the fees, they declined. It feels like they stole $70 from my daughter's account and now we have no recourse. We will be closing all our accounts there as soon as it is feasibly possible without having more fees incurred. Stay far away from this bank. They have terrible customer service and will impose fees without warning or notification. Terrible!!
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August 2023 by John Steiner
Excellent service and staff. Been there for some 20+ years!
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August 2022 by Darren S.
We love HomeStreet - they are always willing to help, always friendly and courteous and have handled every curve ball we've thrown their way over the past many (many!) years. It's a pleasure doing business here, and that's not something you can often say about a bank!
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March 2022 by Betty Anne McCall
Stay away from Home Street Bank – particularly if you want a mortgage and want a lender in the Bainbridge Island area. We just had a frustrating and disappointing experience with them when we co-signed a mortgage.They made an assumption about the down payment amount that wasn’t accurate resulting in many of the numbers on the various documents being wrong. It took quite a while to get them to correct the amount.It apparently took them weeks to look at documents sent to them. We had our documents sent from our local Home Street branch to the Bainbridge branch. A couple of weeks later we were told that quite a few pages were missing.They told us things that weren’t true. I asked if the closing costs could be rolled in with the mortgage and was told “yes” both verbally and via email. This turned out not to be true.I asked several times if we could pay the insurance and property taxes ourselves and not use escrow. I was told we could but it wasn’t until at least the third conversation with them about this that we were told we could but they would raise various fees and it would cost us over $900 more in closing costs.Various fees kept increasing. The appraisal fee started at $700; went to $850 then to $1050 finally settling at $1000.I asked a number of questions about these things. They stopped replying to my emails and returning my phone calls. We were told all communication had to go thru a third party. VERY UNPROFESSIONAL!
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February 2022 by A M.
Stay away from Home Street Bank - particularly if you want a mortgage and want a lender in the Bainbridge Island area. We just had a frustrating and disappointing experience with them when we co-signed a mortgage. They made an assumption about the down payment amount that wasn't accurate resulting in many of the numbers on the various documents being wrong. It took quite a while to get them to correct the amount. It apparently took them weeks to look at documents sent to them. We had our documents sent from our local Home Street branch to the Bainbridge branch. A couple of weeks later we were told that quite a few pages were missing. They told us things that weren't true. I asked if the closing costs could be rolled in with the mortgage and was told "yes" both verbally and via email. This turned out not to be true. I asked several times if we could pay the insurance and property taxes ourselves and not use escrow. I was told we could but it wasn't until at least the third conversation with them about this that we were told we could but they would raise various fees and it would cost us over $900 more in closing costs. Various fees kept increasing. The appraisal fee started at $700; went to $850 then to $1050 finally settling at $1000. I asked a number of questions about these things. They stopped replying to my emails and returning my phone calls. We were told all communication had to go thru a third party. VERY UNPROFESSIONAL!
