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December 2023 by K D
Rented a truck yesterday and the whole process was so quick and easy! The employee working there is SO NICE, professional and efficient . I will definitely be using this uhaul location again in the future!
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October 2022 by Claire Lynn
Go here if you want your reservation to be canceled THE DAY BEFORE. Called corporate and found out someone from this location pushed our reservation to the day after, and made it look like we were a no-show. I never leave reviews, but this was just wild.
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September 2022 by Ty Christian
Fantastic service! I highly recommend working with Isabelle and her team.
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August 2021 by Nataly Ludlow
Don’t expect uhaul to follow through with their ‘guarantee’ of having the equipment available that you requested. Horrible customer service.
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May 2021 by Connie Davies
The worst service ever!! Do not trust if you make a reservation for pickup truck that it will be kept even though there is a confirmation number, used my Visa to pay and entered my driver license information. Went to pick up truck and was told no reservation, then (after a huge debate) the reservation was acknowledged but didn't have a truck available, except in Port Townsend., then told could get a Van so reluctantly agreed to that. When returning to pick up Van on BI was told the Van was in Poulsbo! Rental was for 10am now after 11am. HORRIBLE service and complete waste of the morning because of Sportsman's U-Haul server dealer. Don't trust your online confirmation even if you have a confirmation number from Sportsman's!! NO Stars!
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May 2021 by Joshua Buergel
Excellent service, they were very helpful in getting me straightened out.
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May 2021 by julie p.
Gave away truck we had ordered weeks earlier by "accident." We ended up with a larger truck that was much bigger than we needed. Plus ferry to Seattle was more $$. Truck was in good condition and very clean. Drove great. Tip if you are using online map to get to location: link from the uhaul website routed us a few blocks over and around and around. I tried another map and still had a problem. Don't depend on online map to get there. Look at route first! May save you the yelling match my husband and I had.
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April 2021 by Google user
Excellent service, they were very helpful in getting me straightened out.
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December 2020 by Paul R.
RUDE: I paid $3,000 for a truck to move from Chicago and they were so nice when I was paying but when I went to drop it off the lady was so rude. She began barking orders and snapping at me about wiping down the can with Lysol wipes, sweeping the truck (that was essentially clean) and folding the couple blankets the movers forgot to fold. Basically doing her job for her. If she does not want to accept trucks then do not accept them - but do not be RUDE to customers that paid $3,000 and took care of the truck as if it were my own vehicle. How about asking ":how was your trip" or "how was the truck - was everything okay?" But no, she did not say ONE WORD nice, pleasant or helpful. I tried calling for 3 days all day to find out whaat I was supposed to di upon return of the truck but sjhe refuses to answer the phone. So if you will not answer your phone, then expect to not have everything go perfect for YOU. Try worrying about the customers first. Not whether you might have to do your job today and fold a blanket or two when the customer paid $3,000 and WAS very happy with the truck and now will never use Uhaul again. I will pay my $3,000 form return to another moving company. Not UHAUL ever again.
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June 2020 by muel tenius
As any time I go this location, The Best service.Samuel
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July 2019 by Mary Gibbs
They get it right and make sure you have the right truck at the right location. I would recommend this dealer to anyone and will definitely use them again.
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June 2019 by Jonathan E.
Have always had good service at this U-Haul and the one in Bremerton. I wouldn't fault a local dealer on equipment showing up or contacting you ahead of time as that's actually in the hands of the area dispatch, not the local store. Took me awhile to figure that out, but like all rental businesses, because some people fault to return equipment on time and UHaul loves to promise to pickup equipment from one place and you end up at another. Also, remember you are on the west side and not on the Seattle side. There's far less options and higher demand for the equipment on this side as people ebb and flow in and out of Bainbridge. It's always good to support your local dealer as much as you can.
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May 2018 by Chris Houseman
So very helpful, caring and always giving the best service.
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April 2018 by Paul Haskins
Very, very helpful. They will take care of your needs.
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September 2017 by Michele J
The U-haul Experience! I have rented U-hauls across the country and have moved multiple times here in WA and this is the best office and renters experience I have had. The trucks are always new, in excellent working condition and they share with you the unique operational tips and tricks. The trucks are always clean and in great working order. Highly recommended
