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February 2024 by Google User
Some are friendly, some are unbelievably rude. Weakest link.
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February 2024 by T
Fast and easy. The guy working is quick and professional. Glad to have such a helpful resource on the island.
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December 2023 by Tom D'Addario
Went to get some docs notarized. Young gentleman was very friendly and professional. Explained the process to us and handled the whole transaction promptly. My wife and I were very happy with the whole experience. Highly recommend this store.
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October 2023 by Juli Ackerman
We are so fortunate to have this UPS store as well as the store in Poulsbo. Great hours and location, friendly service. We have shipped so many packages from there, of all sizes - even canvas art, and never any damage. They also accept Amazon returns which is very handy. Check out their rack of greeting cards. Last time I actually laughed out loud because they were so funny and just had to buy one of each.
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October 2023 by J. B.
Outstanding customer service and care made shipping two large and heavy artworks with the BI UPS store a positive and stress free experience. Working with Trace, who professionally and diligently solved some tricky packing issues, was a pleasure and everything arrived on time and in perfect condition. Many thanks!
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October 2023 by Russell Coe
Came here to drop off a package I needed shipped, and the transaction went smoothly.
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September 2023 by theodore welty
I recently used the BI UPS store to get a package delivered next day. Unfortunately it took two days for the package to get delivered. I went back to the store to see what they could do for me. Instead of refunding the difference, they provided a full refund! They went above and beyond my expectations. I really appreciated their customer focus and highly recommend this business.
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April 2023 by Tony Haney
After visiting this location a number of times, my last experience will make my most recent visit my last one at this store. This store is poorly managed, has marginal and unfriendly customer service, and always looks in disarray and unprofessional with boxes and junk everywhere. It makes you wonder how they treat your packages that may contain delicate items. I have had one package shipped from this store damaged in transit. I was told I couldn't ship a recent parcel because the box had beer labeling on the outside, even though there was no alcohol inside and the box was certified for shipping heavy items. I had previously shipped a similarly marked box at this location without any problems. Every time I have gone to this store I feel like the attitude is one of them doing me a favor. I would recommend taking your UPS shipments to Poulsbo. The store is staffed with very friendly, helpful, and competent staff.
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December 2022 by Ying Ying Tan
They charge $6 for a roll of tape and $1 for printing Amazon return label. Other stores wanted to see the content and tape boxes up for us. All that is fine if the person behind the counter doesn't make customer feels like they don't want us to come in. Long line and long wait too. Terrible service!
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September 2022 by Masha Mahendra
Poor notary service. My husband called today and inquired about notary availability. He was told the notary’s hours were 12-4pm. I came in around 1pm, waited in line, and was then told the notary was in the middle of a phone call and then had some “fingerprinting” to do. I was told it would be a half hour wait at least. I opted to go home and came back at 3:15pm. I was told that the notary was now on his lunch break, which would mean a half hour wait again. I fully understand everyone needs a lunch break but the bottom line was that the notary wasn’t available twice in his stated working hours. If there is a lunch hour, that should have been communicated earlier. So, if you need notary services, look elsewhere.
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July 2022 by Sam Alpaugh
The difference between FedEx and UPS is glaringly obvious when you drop off pre-paid packages at both locations. At UPS, they will make you wait in line for a half hour, just for a 5 second ordeal for me to drop off the box on the counter. At FedEx on Bainbridge, there is a specific area of the store for you to drop off pre-paid packages. Unless absolutely necessary, take your business to FedEx.
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March 2022 by Sara Hutchinson
An amazing store with amazing staff willing to help you with your needs, and your shipments. Came in today for a print job and to get some invites mailed out. The guys there did a fantastic job! ?
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February 2022 by Stephanie Luther
A couple days ago, I went in to mail a package but didn't have complete information and a lot of questions. The man at the counter could have been impatient with me but instead was very friendly and exceedingly helpful. I'm glad I picked that day to go into this location. I believe the tall man's name was Dan. Thank you so much for your excellent service!!!
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February 2022 by Jan-Willem Rosenboom
UPS store is a great place for sending and receiving shipments; a favorite hands down. Beware buying moving supplies though. The store website lists a long variety of boxes available for shipping (for clothes, paintings, etc.). However (a) they have moved away from the boxes business and have none; (b) they wanted to charge me $10 for the one moving box they had left. You read that right: 10 bucks for a plain cardboard box. Hint: Home Depot in Poulsbo sells them for $0.88. Make the drive, save some money...
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February 2022 by Kathy Martens
Rude owner and terrible service. After standing in line, when I got to the counter and asked employee to print out attachment I emailed he got flustered and told me I’d have to wait until everyone in the line behind me was served. When I asked why, he became rude and said he’d call the police (just because I questioned why he was serving people behind me in line). I did not use profanity or anything inappropriate, just called him out for not serving my needs and telling me a man behind me in line gets priority. I won’t go back.
