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June 2022 by Alex And Brandy G.
Summary: This store does not honor its service hours, receiving their order with all employees but one is more important than the customers. Full Story: This was my first visit to this Walgreens since moving to the Island. I was in need of a passport photo and called previously to confirm that they had the service available. I asked when was a good time to come do it and I was told any time was a good time. Come errand day and I arrived twenty minutes before the store opened, but didn't have the option to come back later as I had many more errands to do before returning home. I thought it would be nice to pick up a couple of other items while there, like a father's day card. When I arrived up front to pay for these items, I asked about where to go for the passport photos and was asked to come back an hour later since the employee that does the passport service was in the back helping to unload a shipment. It was not my finest moment as I complained I'd already waited a while for the store to open, but the clerk's service went from standard to awful in seconds. The older asian woman manning the front of the store immediately sassed me by saying she hasn't seen anyone waiting in the lobby for twenty minutes, that she'd been there the whole time and I only just showed up. I was stunned and corrected her that I meant I'd waited 20 minutes for the store to open, I was expecting the photo department to be open at 9am like the door and websites said but I couldn't even say that because she was talking over me about how I hadn't been waiting and the employee was busy. I then went on to tell her about how I was told on the phone that any time was a good time during store hours and she returned to repeating that the order was being brought in. Honestly, I could easily have accepted 'I'm sorry, the employee for that isn't available right now' and I would've sucked it up that this errand could not be completed today, but basically calling me a liar about my wait and insisting that the order being unloaded was more important than honoring the store's service hours was offensive to me as a specialist in customer service myself. I would advise the store to alter their photo department hours on days when that employee is needed to help in the back or consider letting that employee return to serve their customer on the rare occasion someone arrives during that time. That would certainly make things smoother for those planning their days as I do. Not necessary, but helpful. What was unacceptable was that this woman at the front counter escalated to derisive sass at the first hint of discomfort. She lost two sales for this store this morning, and perhaps countless more in the future because I will avoid this store at all costs from now on. In fact, I now plan on driving over an hour to get my passport photo done elsewhere when I have the time to do it.
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December 2021 by Jacoie B.
Amazing staff I know they work super hard for their customers. I shop here all the time and I feel like I'm part of the family. The only issue is how customers are super rude to the employees everyday. Like today I came to shop and the pharmacy was closed because the pharmacist couldn't make it to work due to the snow weather. I heard every customers yelling at every single employee there like it was there fault, or when they were out of home covid tests customers were going crazy. The workers there help everyone out as much as they can. It's tuff times but really people got to treat other people with respect.
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November 2021 by Jim J.
This is THE slowest Walgreen's I have ever been to. I was notified that I had 2 scripts ready for pickup, I paid with the "express" pay (a misnomer) in the app and thought "I'll run to get those real quick" but no. I pulled into the drive through where there were two cars ahead of me...27 minutes later it was my turn...5 minutes later I pulled away. 32 MINUTES, 3 customers helped! Thank god for express pay and pickup. I will go elsewhere in the future.
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July 2021 by Jordan W.
Had an experience at the Pharmacy and we are going someplace else from now on. Came to pick up some important meds for my daughter and had to wait until 2pm until they got off their 2 hour lunch break. Finally talked to someone and they told me the meds weren't ready yet and to come back in a half hour...our doctors appointment was first thing in the morning, so why it wasn't ready at that time is a mystery to me. Anyways, my wife comes back to pick it up 3 hours later and it still was not ready. She didn't have time to wait for the clerk to come back and had to drive away. Another hour later we come walk in and we're told that it's still not ready and that one of the items may be out of stock. Called in on the way to get them moving on it and nobody answered after 10 minutes. It's not worth coming here.
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September 2020 by Kenny O.
Very disappointed went there to pick up a product and told by an employee that they don't WANT to put it out because of something called a reset... basically in stock in system but doesn't want to put out Incase she has to do her job and relocate product. Who says that. Well I'm so over it! They have lost a customer RiteAide here I come.
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December 2018 by Sande V.
We have used this Walgreens pharmacy since the store opened. I'm an RN, I understand medications and their usage. The pharmacists and staff here are professional and more importantly accurate. My family have all commented on how easy it is to fill prescriptions. I wish the general public understood being a safe, careful, legal dispenser of medications is not like selling alcohol at the liquor store.
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September 2018 by Kathy M.
Wow! All these negative reviews! I, for one, have had nothing but great experiences at the pharmacy. I never have to wait in lines and the staff are very friendly and helpful. A big plus is the fact that Walgreens texts you as soon as the prescription has come in and is ready!
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August 2018 by Barbara M.
Frustrating experience at the pharmacy counter. The pharmacist did not understand what Taurine is and when we explained it is an amino acid she suggested Lycine to us. Troubling that she would not have this baseline understanding given her responsibilities.
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August 2018 by Lily H.
Twice now, I've been disappointed with the photos I had printed. Both times there was an excess of yellow tint in the photos and for some reason they were cropped. Needed photos of my quilts for an art exhibit. Printed them at home and the colors were perfect and the image was as I'd taken it. An artist friend in another state said she's had issues with prints from Walgreen as well. She recommended Walmart. When I checked their website, even the cost of the prints were a fraction of the price on the matte paper I prefer. Never again.
