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October 2022 by Chad K.
When your hours online say 6pm, stay open til six. Is it incompetence or does BOA just not care that people show up and get upset because you're closed. Fix it!
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March 2020 by Lisa T.
Last week, I accidently sent a bill pay payment through. I called the company that, the payment was for. It was in the amount of $1500, my house payment. They said, we can't reverse it, only the bank can do that. I called Bank od America. The person I talked to said, oh we can't do that. It's automatic. You should have stopped the payment before it went. He then told me that the overdraft would be reversed on Thursday but, it would cause an overdraft fee and a rtn check fee. It would then be put through again. Also Bank of America, on Friday. This caused my acct to be $1500 overdraft all weekend. Since my UBER business has gone down drastically, no money coming in. I was told that on Monday, I could probably get the charges reversed, given the COVID 19 situation. Bank of America's phone center has been turned off. Given the current situation, the phone systems are offline and will not be responding to phone calls. The local branch isn't responding to phone calls either and will only be making appointments via their computer service. DON'T COUNT ON BANK OF AMERICA FOR ANYTHING. Thanks to this, I will be overdrafted over $1500 for a while.
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February 2020 by Carol R.
"SERVICE" is not a word I would associate with this bank now. It used to have great service; but B of A seems to want to become totally automated. It is a self-fulfilling prophecy: close the drive-in, let people stand in line, fewer people will come in, and then they can close the branches one by one. It is a shame.
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January 2020 by Gary S.
Bank of America has centralized its support functions and it understaffs them. Thus, if you are seeking support for anything out of the ordinary, you must call and wait forever. Sometimes you get the option to receive a call back. That's fine, unless you have many appointments and won't be available. Or, when that technical feature misfires, a friendly voice says that your call is important to them, over and over. Yesterday that agony lasted 40 minutes before I hung up. Today I got one of those callbacks, but the number they told me to use didn't get me to the right department, so the agent had to put me on hold while trying to patch me in to that department. Then I had no choice but to listen to happy elevator music, the same ditty over and over. So, I tried to call my branch. Its voicemail tree offered the option to talk to someone in the branch. This got me a recording that they were busy helping other customers, or to return to the main menu, which directed me to their online banking. I said "agent." There was no option to leave a message and get a call back. I waited, and the phone robot hung up on me. I called another local branch and got the same mistreatment. I called the new number I was given for the right department and got a callback after 20 minutes. But my callback was routed to an agent who wasn't in that department because the other department was overwhelmed. She told me I could reach that department using the same number I had used to get her callback. Phone roulette! She had to put me on hold, so I got the same elevator music. Soon, she was back on, but we couldn't talk without being interrupted by automated announcements. Some important functions don't even have 24/7 phone support anymore, and people in branches aren't empowered to solve anything out of the ordinary without calling the same central numbers. Enough. I will deal with a smaller organization where people answer the phone, know me and are empowered to help me.
