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April 2024 by Pam Merle
Have been Banking with Bank of America sense 2000 and NEVER had problems. Employees are knowledgeable and Friendly
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December 2023 by E Antosh
Teller was nice, manager was extremely rude. I was trying to cash an insurance check written from a Bank of America account. No reason to be so rude and pompous. He treated me as if I was trying to defraud them. I’ve never experienced this kind of attitude from a bank in my life. Unreal. Avoid if possible .
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March 2023 by Anna Larimer
The manager Rich has the absolute worst customer service i have ever experienced and when hes being calmly told that hes being abrasive he rolls his eyes and laughs he is the worst manager i have ever encountered
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October 2022 by Chad K.
When your hours online say 6pm, stay open til six. Is it incompetence or does BOA just not care that people show up and get upset because you're closed. Fix it!
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September 2022 by Chris Fagan
Went there to close an account of my recently deceased father with all the proper documentation and the branch manager said he couldn't authorize dispersent of the funds, while at the same time admitting they had all the necessary paperwork, saying he "just didn't feel comfortable". Spoke with Bank of America estate services prior to my visit and was told it was at the discretion of the branch whether or not to disperse funds. Discretion? You mean discrimination? So after waiting a month for the state of Florida to process the death certificate, I now have to wait 2 weeks for the Bank of America "back office" to process the paperwork and a check would be sent to my mailbox?! I should feel comfortable with that? F you, Bank of America! Dunno how you keep customers. Love my two credit unions!
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September 2022 by Chris Heilman
This is the ONLY BOA drive thru that you can deposit cash without incident
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July 2022 by Anna S.
I use to solely bank with Bank of America, however recently I found out they are one of the top donators donating toward abortion bans. As a woman who is having her rights stripped away. I will never put my money in Bank of America again. Shame on a bank for going against humans rights. Boycott Bank of America
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December 2021 by Leticia Sullivan
We came to this Bank of America in battleground deposited a check it cleared and then got taken back being put on hold no one can tell us why this happened. The client who gave us the check says it cleared on her end. So why the hold????customer service is really bad at this branch. Rich is supposed to be the manager here to help but all he does is send you on a phone in his office to call customer service . I don't get it. So disappointing because we've been with b of a for a long time and because of this branch we are ready to find a new bank
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June 2021 by David McCleerey
BofA worst bank for customers and employees. Everything is for its bottom line. Example just before the pandemic BofA closed lots of drive thrus that could have been reopened for the safety of its employees and customers. Instead BofA closed branches temporarily and permanently and blames customer service on pandemic.
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April 2021 by Lmb Zx
Horrible. Only one teller working with many people in line. I had to wait 30 minutes to get a check cashed. To make matters worse, the manager told people who were waiting outside to go inside because the building had the capacity for 23 people. Makes no sense during the COVID-19 pandemic
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July 2020 by Randy Cass
Walk up ATM not working for withdrawal or deposit been this way for couple weeks, today Jul 6th, also they are closed Tell further notice.
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March 2020 by Lisa T.
Last week, I accidently sent a bill pay payment through. I called the company that, the payment was for. It was in the amount of $1500, my house payment. They said, we can't reverse it, only the bank can do that. I called Bank od America. The person I talked to said, oh we can't do that. It's automatic. You should have stopped the payment before it went. He then told me that the overdraft would be reversed on Thursday but, it would cause an overdraft fee and a rtn check fee. It would then be put through again. Also Bank of America, on Friday. This caused my acct to be $1500 overdraft all weekend. Since my UBER business has gone down drastically, no money coming in. I was told that on Monday, I could probably get the charges reversed, given the COVID 19 situation. Bank of America's phone center has been turned off. Given the current situation, the phone systems are offline and will not be responding to phone calls. The local branch isn't responding to phone calls either and will only be making appointments via their computer service. DON'T COUNT ON BANK OF AMERICA FOR ANYTHING. Thanks to this, I will be overdrafted over $1500 for a while.
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February 2020 by Carol R.
"SERVICE" is not a word I would associate with this bank now. It used to have great service; but B of A seems to want to become totally automated. It is a self-fulfilling prophecy: close the drive-in, let people stand in line, fewer people will come in, and then they can close the branches one by one. It is a shame.
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January 2020 by Gary S.
Bank of America has centralized its support functions and it understaffs them. Thus, if you are seeking support for anything out of the ordinary, you must call and wait forever. Sometimes you get the option to receive a call back. That's fine, unless you have many appointments and won't be available. Or, when that technical feature misfires, a friendly voice says that your call is important to them, over and over. Yesterday that agony lasted 40 minutes before I hung up. Today I got one of those callbacks, but the number they told me to use didn't get me to the right department, so the agent had to put me on hold while trying to patch me in to that department. Then I had no choice but to listen to happy elevator music, the same ditty over and over. So, I tried to call my branch. Its voicemail tree offered the option to talk to someone in the branch. This got me a recording that they were busy helping other customers, or to return to the main menu, which directed me to their online banking. I said "agent." There was no option to leave a message and get a call back. I waited, and the phone robot hung up on me. I called another local branch and got the same mistreatment. I called the new number I was given for the right department and got a callback after 20 minutes. But my callback was routed to an agent who wasn't in that department because the other department was overwhelmed. She told me I could reach that department using the same number I had used to get her callback. Phone roulette! She had to put me on hold, so I got the same elevator music. Soon, she was back on, but we couldn't talk without being interrupted by automated announcements. Some important functions don't even have 24/7 phone support anymore, and people in branches aren't empowered to solve anything out of the ordinary without calling the same central numbers. Enough. I will deal with a smaller organization where people answer the phone, know me and are empowered to help me.
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December 2019 by Patricia Luna
I've always had a good experience inside the branch at Bank of America in Battle Ground. The people are very kind and helpful, and they treat me with the same respect on transactions big and small.
