Charming Nails is a clean salon with nice staff, where many customers have had positive experiences. Some have been pleasantly surprised by the quality of their manicures and pedicures, praising the work done by various technicians. However, there are mixed reviews, as one customer reported issues with a gel manicure and another had a painful pedicure experience. Overall, the salon has a loyal following, with some clients willing to travel long distances for their services.