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January 2024 by Rick Ruffo
They have done a lot of work for me. New sump pump, inside the foundation french drain, now doing new drain from house to street as tree roots have taken over old drain. Very responsive.
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November 2023 by yalamber subba
We bought a house and the previous owner did a job costing close to 7k to get the water of the crwal space, but when I moved in, the problem was still there. They did had warranty but they did not honor it, stating that the job was something else. It was very simple that there was water at crwal space and the there is still there. They should have rectified all possible way the water could be there. The new charge is not big, but it is all about reputation and trust.
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October 2023 by Tony
If you deliver packages here, if you're wearing a sweatshirt make sure your hood is down and take your sun glasses off or the gentleman will make you feel like a criminal even if your wearing a branded vest from your company. Absolutely rude for no reason I was nice and polite to the ladies in side come out to be harrased by the gentleman coming back inside. Also gave me a mean glare when I pulled in. Even though I drove very slow and polite. Very very rude! Unprofessional to say the least.
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March 2023 by Katey H.
Just used this company for some work with drainage issues in our front yard. They were super communicative and the work was done very timely and the crew was cleaner than I ever could have expected. I would highly recommend to anyone that needs their services. They used caution tape to protect the area for safety.
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December 2022 by Pamela K.
Excellent, professional, and caring team arrived on time, worked steadily, and cleaned up, job completed, in record time. So worth it!
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November 2022 by Dave Barnes
I spent $1800 to fix a drywell issue. On the first rainfall of the season and the same problems remain after the “fix”. Go with some someone else.
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October 2022 by David B.
I spent $1800 to fix a drywell issue. First rainfall and the same problems occurred before the "fix". Don't bother with this company.
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September 2022 by Mary C.
After 20 years in real estate recommending this company, I needed their service. It was awesome! If you need drainage help, Drainage Masters is it!
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September 2022 by Ebba Peterson
Drainage Masters replaced a failed roof drainage system and in the process also installed a channel drain and a new water / electrical conduit line. Of those I contacted for the project, they provided the most detailed quote. The office staff was communicative (esp. since the conduit was an add-on they wouldn't typically do and required some coordination between myself and the crew). I found all the workers to be professional, and they got the job done in less time than I had expected. Highly Recommended.
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August 2022 by Kathy F.
We feel very satisfied with the work done, as well as the professionalism and communication with the crew.
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August 2022 by Bill Kaplan
My single experience with this company is that there are major scheduling and reliability issues just to get an estimate. Waited a couple of months to get someone just to show for an estimate. On the day of the estimate appt, Drainage Masters called me to say that the estimator wasn't feeling well, and they have no one else to send. The day they offered two weeks later wouldn't work. The next estimate appt would not be for two more months according to the scheduler. Then, if I wanted the work done, it was another couple of months to get the work done.I built my schedule around this estimate and to be told the day of that they would be a no-show really upset me. And frankly, there was no empathy from the scheduler about this situation.I called other contractors and was able to get an estimate reasonably quickly. All have great ratings. Frustrated that I waited so long to find out Drainage Masters could not deliver. If I could give no stars, I would.
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May 2022 by Marian E.
I was having a problem with rainwater getting into my crawl space. After consultation on either replacing the drainage system to the street or installing dry wells, I selected the drywelk option. Their estimator was courteous and efficient. The drywell installation went well although the job was a little bigger than the installation supervisor anticipated. They managed to install two dry wells in one day, digging a lot of trenches by hand in the process, and reinstalling any landscaping which had to be disturbed in the process. There were a couple of issues, but once attention was drawn to them they took care of them conscientiously and promptly and I would call them again for any drainage problem.
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April 2022 by Lena B.
I hired Drainage Masters in 2018 and had a FANTASTIC experience. From the office staff to the workers; overall great experience which I posted on Yelp. 2022. Contacted them again and was very disappointed. Front office customer service has gone downhill considerably. If I have to repeat myself TWICE on 2 separate requests; heaven knows how bad the communication is internally with employees. Details: 1. Contacted them via e-mail. No response after 2 days so I picked up the phone and CALLED them. Met with Estimator "R". Said I could get "squeezed in bc it was a small job; 2-3 weeks; or I will have to wait until May". 2. Received estimate from Office Person "J". Needed adjustment on the name; and remove one service, and mentioned Estimator "R" said I could get scheduled 2-3 weeks. 3. Revised estimate from "J". Estimate revised; not name. Repeated request for name revision. Job date was scheduled way later than 2-3 weeks (late May); I asked "J" to check with Estimator "R". Again. When I finally spoke to Office "J" on the phone; she was very cold. No how are you? No good morning / good afternoon. "This is J from Drainage Masters". An earlier work date was set (gee, finally) - The finale was "How will you pay?" Again - VERY opposite experience from 2018. I remember the office gal being very friendly, warm and EFFICIENT. Payment was never mentioned; I had to ask from my side how can I pay (on-line, check to Foreman, etc.) Perhaps this job was too "small" for their business (approx $2K vs. $6K in 2018) I will not be calling them again. p.s. Office person "I" was very efficient. The two times I spoke to him; he got the job done right. Kudos.
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December 2021 by A Bannister
I hired Drainage Masters to do my retaining wall this last summer. The wall was completed and I was not happy with the outcome. I called in and the general manager called back right away. I was definitely stressed out considering the amount of money I was paying to get it done and just had some other major repairs done to my home! Needless to say I was not easy to deal with. The general manager was very responsive, understanding and listened to all of my concerns. The owner Seth and the general manager (i cannot remember his name) came out to look at the wall. They agreed the wall need to be fixed and assured me it would be fixed and apologized for the inconvenience. They came back and reinstalled the wall within 3 days. I was definitely impressed with their willingness to take responsibility, fixed the problem fast, and kept me calm by responding to my 100 callsI would highly recommend them and will be referring to any of my family or friendsThank you for taking such good care of me and having great company values!
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October 2021 by Brent Grabinger
I have to tell you how much we appreciate the work Drainage Masters, Spencer and the crew did on our job. This work turned out at least one hundred times better than we even expected. Both of us are absolutely amazed. The west side steps are spectacular. Planning and the work for the French drain and wall spectacular as well.This is the second time we have used Drainage Masters. BOTH times, your crew has been professional, courteous, and above all easy to work with. I don't know how we will be able to use you again, but, we will find a way. In the meantime, please feel free to use us as a reference any time.A huge thank you from us. Always feel free to show off this work of art.
