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November 2023 by Donna Welker
Dr Hagerty is so wonderful she has so much compassion for animals and people I just love her
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February 2023 by Patrick Corcoran
Dr. Haggerty is my dream veterinarian. Her exams are direct and to the point. She seems to see what needs to be seen, and makes the best possible recommendation and treatment. I cannot imagine a better doc for my girl.
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September 2022 by Emma C.
the front desk is very unprofessional and rude. we have been taking our animals here for years now and don't plan on returning.
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May 2022 by Kodiak L.
My x wife and I have been going here for years, our family, many friends and acquaintances belonging to AKC have all been trusting Alder Creek to care for our furry family members. We taken all of our animals here, and never had an expirence like I had today with a receptionist named Janet. My 16 year old chihuahua "Bran Muffin" who has been the light and joy of our lives has developed a cough, and according to the incredibly nice Dr., has a heart murmur and will need medication for the rest of her life. That news was heartbreaking to say the least, but I've always felt like her health was in good hands with every Dr there at Alder Creek. Now, I wasn't anticipating this disheartening news, x-rays, blood panel, medication, all of it came to close to $400.00. So a few years ago they helped me out with splitting the cost between my payment now and my next paycheck, in this case a little over a week away. So, I asked the very nice receptionist (they have always been more than polite and respectful) if we could split it up to help me out this time. And an older receptionist with gray short hair and glasses who was not helping decided to chime in and said "No, that's not something we do and you would have needed to call in advance,..." I stated my surprise and mentioned that they have helped before and it would me out a great deal, and she continued with "you would needed to call ahead of time and if you would have, we would have turned you away...if it has been done before, you are the lone strange one then because we are not a bank and do not issue loans". She mentioned in a loud tone for everyone to hear that im more than welcome to take my pets elsewhere. I asked her nicely but firmly to "please stop, I don't appreciate the condescending tone". She then walked around the counter where My chihuahuas medication was sitting, she grabbed it off the counter and said "you're not getting this until you give me your card". I was beyond embarrassed and offended to be treated like this, I said I was going to pay and asked that she place the medication back on the table and she kept repeating two more times "no, not until you give me your card". I have never in my life, ever, with any company or institution ever been talked to like this or have been so incredibly humiliated. I decided to have the original receptionist who started helping me run the card and checkout. I set it next to her and the angry receptionist walked around her and forcefully grabbed my credit card before she could get to it and ran the card. I asked for her name and the clinic managers information and she ignored me and just left the area, I had to get her name from the other receptionist, who mentioned the angry receptionists name was Janet. Its so hard to believe that in a day and age where social media reaches so many, and in a a setting like veterinarian clinic where what we consider members of our family are cared for, our once in a lifetime relationships we only get for the few years we get to care for them, that someone like Janet would treat someome so awful. There is never an excuse to treat someone so disrespectful, never an excuse to speak to anyone in a condescending manner, to belittle someone in front of others, and as a once respected and trusted veterinarian clinic, there is never an excuse not to exercise compassion.
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February 2022 by Jason Navarro T.
DO NOT BRING YOUR PETS HERE!!! For a veterinarian that specializes in reproductive services they are completely incompetent and take no accountability for their poor lack of knowledge, Being a first time breeder I came in eager & optimistic to learn all about the process of breeding... however, the only thing I learned was to read reviews throughly and to do more research a place firmly before bringing my dog... The entire process was a headache. I wasn't allowed to go back with my dog so I wasn't able to ask any questions.. when I would ask something, I was told the Dr would give me a call...she hardly ever did. Breeding requires a bunch of progesterone tests so I was there pretty often for weeks & weeks, and every single time I was rushed out. With no info, and any question I had, unanswered. Just billed and sent off. The billing receipts had no real information on any tests done, just a brief description on the procedure. No data thats related, everything was verbal. When my dog (French bulldog) was finally at a level were she was apparently "ready" to breed..I had overnight shipped some VERY EXPENSIVE semen from the stud I had chosen to be used for the artificial insemination process. About 8-9ccs were shipped, that's enough for maybe 3 ai's.. however they decided once was enough (which it's not) and toss the rest.. or to go ahead and use it all in one go..without checking with me. So later that day when I call to reschedule for another ai, I was told they needed more semen.. The semen was $5,000!! so I was furious. when I called them out on how they handled it. They attempted to cover their end by saying the invoice to what was shipped was wrong, that they only received enough for one... which was a blatant lie. I called numerous times and was told the Dr would reach out to me. It took maybe 2-3 weeks of me calling regularly to finally be able to get in touch with her, and when I did, all I got was excuses, lies, and complete denial of any accountability. Later I went and scheduled an ultrasound at a different veterinary...And exactly what I expected.. no puppies... My biggest mistake here was giving Alder creek veterinary clinic the benefit of the doubt, that they had any idea on what they were doing...
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December 2021 by Karen E
Dr. Haggerty is a GREAT veterinarian. She does all of my dog's dental cleaning and all other exams and procedures as needed. I really trust her with my beloved beagle.
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November 2021 by C C
Well I must say she is amazing! It took a while to get in but I'm glad we waited. And now we have a direction and will hopefully be able to resolve our dogs' issue.
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August 2021 by Cindy Chidester
Well I must say she is amazing! It took a while to get in but I'm glad we waited. And now we have a direction and will hopefully be able to resolve our dogs' issue.
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May 2021 by Char Brayden-Ledington
Wonderful
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April 2021 by Steven G.
Would give no stars if I could. Absolutely no compassion at all I called at 7:45 pm outside the clinic to buy a cone for my cat that has been bit by a snake. They just let a guy out and I told them I needed a cone and all stores around are out. They told me sorry we are closing out all. What a joke. I would stay away. And will make sure all know they care less about pets then leaving on time
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April 2021 by Denise B.
They treated my daughter with respect and empathy when humanely putting down her pet chicken Susie who got a prolapsed vent. Realizing, to at least some, chickens are not necessarily pets, but Susie was and the need to put her down was traumatic to my daughter. They offered sincere condolences and appropriate dignity. Thank you.
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March 2021 by Jessica D.
The worst customer service you can get when it comes to a vets office. I had been going to this vet for over a year and had dealt with them multiple times. Nearly every time I found their staff incredibly rude and incompetent for the most part. The last straw for me was when I had a very sick dog. She had been having some stomach issues that were not getting any better. I figured it was time to take her into the vet. As she had seen them before, I figured they would be able to squeeze her in that day. When I called first thing in the morning, the woman that I spoke to was incredibly rude and had no compassion whatsoever. She told me that there was one other person that was first on the list to get looked at on standby. She said they would give me a call back by 11am that morning. They NEVER even bothered to call back. I found a great veterinary hospital in Ridgefield that was more than accomodating and very friendly. Huge change over this vet. The vet in Ridgefield was able to get her in later that day. After I had picked her up I was livid that Alder Creek veterinary never even bothered to call me back and it was 5PM. I called and told them of the horrible experience I have had there. The woman I spoke to that time apologized and told me a manager would call me back. I really shouldn't be surprised at this point, ...but I never received a call back. When you do call them, if you can even get through to a live person..most of the time they stick you on hold. If you want to deal with rude uncompassionate people...go to this vet. They have a beautiful office and they do offer reproductive services and the actual vets that I have dealt with have been nice...It's too bad their staff sucks so bad. If I was the owner of this establishment...I'd probably fire every last one of them at the front desk and hire all new people.
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March 2021 by Trena A.
Long before covid ....This had been our vet for almost 7 years when one of our dogs (an established patient of this clinic) began having seizures again and when I called to have him seen they basically said they were too busy and couldn't see him for 2 weeks. I tried 5 times over the next couple of months to get him seen by 'his regular vet clinic' as his seizure activity increased. He had a history of seizures that had been treated at alder creek The message came through loud and clear that they didn't care and it made no difference that he was one of their patients. I don't know what happened over the years. It was heartbreaking to have to take him to a strange vet and begin again, ultimately have if to let him go. Fortunately the vet we found was very kind and compassionate. All of this happened in spring and summer of 2019 so they can not use covid as the excuse for such poor care. After this experience we changed all our animals to the new dr.
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February 2021 by Kathleen H.
Excellent service and flexibility. I traveled from CA for a natural breeding and was unsuccessful getting a tie. I called at 4:30pm and they had me in at 7:30 pm for a side by side vaginal insemination. Fair prices. Great, friendly staff. Thank you for working with me!
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February 2021 by Melinda D.
I have been taking my dogs here for 4 years. The customer service has always been hit or miss. I have never had an issue with the Doctors but the business not run well at all. Covid has presented many businesses with challenges I understand but we have been navigating this for nearly a year. I showed up for my appointment yesterday and parked in a numbered spot like instructed on the signs and texted that I was there. I waited for 30 minutes before I finally texted again saying that I was still there. This time they texted back telling me they would be out shortly. (I had seen cars that had arrived after me getting service). 10 min later they came and got my dogs. They only had to get shots and were returned after 10 min to my car. I waited another 20 min before I finally texted again wondering if I was going to get my invoice so I could pay. A simple vet visit for shots took nearly 2 hours of my day. This is the last straw for me and I am going to switch vets. 2 weeks ago my 12 year old lab would not get up, I could tell he was in pain and called the Vet to see if I could refill some pain pills he was prescribed for a different injury years before just to get him moving around. They said that their computers were down and would call me back. I called three times that day and spoke to someone each time, no one ever called me back with a solution. I finally drove to the office with my empty pill bottle so I could get him some relief for him. They did refill the bottle with a few pills but I got the impression that it was an inconvenience. The pain pills worked and he was walking within an hour. Getting quality care for your pet shouldn't be this difficult.
