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October 2025 by Barb Dradi
I’ve been with this office for many years.
They are very kind, compassionate, easy to talk to and quick to respond to my questions and concerns.
Always suggesting ways I could save money.
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October 2025 by Katie Whittington
This is a long review, but first and foremost Sheila McDonald is amazing🙌. Unfortunately JJ Richards statefarm agency inherited a giant mess of coverage I had from another state farm agency👎. I left my old agency last December frustrated and just wanting coverage, my work policies squared away and to JUST pay my bill. My previous agency was screwing me over Including chargebacks,multiple policy errors,allowing random coworkers to change my policy without my knowledge and borderline fraud(TBD). Sheila at JJ Richards fought for me and got down to the bottom of 2 years of charges and changes that had my entire account upside down which was wild because I have always had my account on auto pay. Can't recommend them enough! This Statefarm agency has integrity and actually like providing insurance. Thank you Sheila🫶
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September 2025 by Crystal Taylor
Sheila McDonald is great, she is attentive and provides excellent customer service. Even after years I never met, nor spoke with Troy McCoy which was disrespectful as he should at least introduced himself, but because Sheila does such a good job for him I stayed. I submitted a claim that was never taken care of though I made multiple calls.
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September 2025 by HAYLEY ARIAS
Shiela McDonald is amazing to work with and every time I have an issue she always fixes it for me and gives the best conversations.
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March 2025 by Vern Lee
Troy McCoy and his office staff have gone out of their way to make sure that our insurance needs are met. During a recent event, Office Manager, Sheila McDonald stepped forward and went the extra mile. Thank you, Sheila, for your time and help in this issue.
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February 2025 by mckayla elliott
Love dealing with Shiela, always helpful with knowledge!
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February 2025 by Elizabeth Hoch
Sheila has always gone above and beyond taking all the time necessary to answer all my questions. Troy McCoy's office in Battleground is the one place I will always recommend 100% the staff there is amazing.
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August 2024 by No Name
It was appreciated for them to look over my total coverage and see if I could save money on my current premiums.
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April 2024 by Nancy Schimmelman
Shiela makes the McCoy Agency special. She'll go out of her way, e.g. to recommend how to earn a discount by taking a senior driver online course, to help offset recent rate increases. She's very patient as I try to figure out what coverage works best for us too. She's very fast in handling any policy changes as well.
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February 2024 by Penny Cox
Sheila is the BEST!
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December 2023 by Michael Somerville
very nice to work with...
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September 2023 by Philip Beech
Shiela is great.
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August 2023 by redneck cowboy
Always treated well and helped. Let state farm help you too.
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April 2023 by Bill Maddex
Kara makes dealing with insurance a painless experience, she is prompt, efficient and very pleasant to work with
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March 2023 by Dawn Lee
Sheila is so amazing! We've been with SF for over 20-years and Sheila has always gone to bat for us with the few claims we've had. Most recently, she was able to save us having to battle with the claims department. Sheila always goes above and beyond; she is very quick to respond and we couldn't ask for a better agent representative. She's absolutely wonderful!
