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February 2024 by Tracy Lum
We stopped into the store to add a second line and upgrade a phone. Dariuss was extremely helpful, made the process easy, and let us know of a few discounts. I highly recommend going to him for any cell phone needs.
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February 2024 by jonny gieber
Called National Verizon customer, service is horrific. I called and waited 25 minutes before giving up. I called the local number. They called me back quickly but then ended up sending me to the same automated service that did not respond! I am now on my third try and they seem most interested in trying to upgrade my account. Access to my online account is not possible, it just keeps looping and asking for the same input over and over. It seems that the only solution is to go into the local verizon store and see if they will fix it. After 15 minutes of waiting for a live representative I gave up. Incredibly ironic that I can't fix the problems regarding my phone by making a phone call to the phone company that makes thousands of dollars off me via their being my carrier. I will be seeing what type of service AT&T provides in my area.
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February 2024 by chris siebel
Well..here's what I've got to say about my experience...TERRIBLE!!.I'll go somewhere else, I'm the customer and it's my money. ?
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December 2023 by Donna Welker
Different people are always working there now they want money just to help you with the phone
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November 2023 by Dano
Stopped by for a billing issue and got it fixed and a new phone case. Great customer service
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October 2023 by Brandon moody
Fantastic customer service from Steph. She helped me get my new phone and I was out of there very quickly.
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October 2023 by Scuba Steve Fortenberry
Lee provided outstanding service! She was very patient, pleasant, and had a great sense of humor.
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September 2023 by Stuart Glendenning
We were so lucky to have Darrius help us buy a new phone. He really knows his stuff and was very helpful.
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August 2023 by Jim Thomsen
I had an issue with my phone, and needed to make a claim on the insurance. I was helped by Erik. He was awesome and a huge help. Got there later the first evening he was able to allow me to use his tablet my phone was not working properly to get the information sent in on the insurance. The next day the new phone came in the mail I went back down to Verizon store in Battle Ground and Erik got everything moved over even though it was difficult to do with the condition my old phone was in. It was fairly busy both days and the first day he was the only one in there, nevertheless he addressed people's concerns professionally and thoroughly and did a fantastic job. In my opinion Verizon should be very happy to have him as an employee and a representative. My experience was a five-star experience, and I am very happy with the outcome.
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August 2023 by Susan Bryant
Excellent customer service from Darrius. He pulled the info from my old phone to my new phone seamlessly.
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July 2023 by Ky
This place is a disaster!! I brought in my phone to trade in.. 3 months later by bill is still not reflecting the trade in. I called Verizon and they don’t show anything about a trade-in. I can’t call this place directly. so now i have to go in and confront them and see who pocketed my old phone! makes me crabby! why can’t any transaction at verizon be smooth!
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July 2023 by Jane Montague
Darious was very helpful- knowledgeable, helped us access our data plan, find new offers, transferred data to our new phones and put up with both of us at the same time! Would go back to this store!
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June 2023 by Charlie Williamson
The experience was great, my two questions were answered professionally and Angel had the perfect solution to the problem I was having
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May 2023 by Judi OConnell
The associate named Ryan was so amazing to work with! He helped me with every step of the process and more(: above and beyond experience 10/5 stars if I could rate it a 10! Very friendly and perfect customer service. Will always return to this location. Thank you Ryan(:
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May 2023 by Linda Pickering
Timothy, at the Battleground Verizon Store went over and above helping us resolve a difficult issue today that I wasnt able to resove by calling Verizon directly several times with no success.He was so pleasant, curtious and kind. He was very diligent and professional. If you want 5 star service, visit their store.
