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December 2023 by Erick Cervantes
called in beforehand asking if i can exhange shoe and told her on the phone worm shoe once.. walk in and said she can’t do anything.. There’s a reason they are 3 stars and the store is completely empty
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October 2023 by Richard W
For what it's worth, the lady and the Asian gentleman who assisted me with fitting and provided me with more info regarding their offerings were helpful and patient. Not rude by any margins compared to the reviews I've seen here. So YMMV depending on which associates are working during your visit I guess.
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October 2023 by Nicholas Wheeler
0/10 The crew at this location was so unprofessional I switched to Grant Stone, which at the price point, makes better shoes. SAD, that I couldn't continue wearing AE, like my dad and his dad.
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July 2023 by Anthony Nguyen
Jodi made my shoe fitting and styling super easy! Definitely would recommend this shop if you're on the market for dress shoes.
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March 2023 by Tree House
Shoe quality is great, but Bellevue Square location has poor, unprofessional service.I tried on two pairs. The two people working in the store were too busy socializing. One of them refused to even look at me when I repeatedly asked for assistance getting a shoe size to try on, even though the store had no other customers.Eventually they handed me a pair, but couldn’t be bothered to untangle or loosen the laces, take out the paper fillings inside the shoe, or help at all with a proper fitting.I commented how the shoe wasn’t feeling comfortable, and one of these two employees blurted from across the store that many of their shoes aren’t. Wow, that’s some way to sell your product to customers. Absolutely zero effort.Allen Edmonds is miserably, embarrassingly failing at customer service, and it’s a disservice to your customers, your brand, and the craftsmen who make the product.
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April 2022 by David G2
First: the customer service was good. The woman that helped me matched my enthusiasm as I purchased my first pair of the iconic Park Avenue oxfords.I purchased these shoes in July of 2021. I'm writing this in review in March of 2022.I've worn these shoes at least once a week, often twice, and I still can't wear them longer than five or so hours with my feet hurting. The insole feels like it's made of stone and is not forming to my foot. I could probably deal with that by adding a pair of padded insoles but I shouldn't have to.The worse problem is that the seam where the vamp meets the toe cap is so rough that it rubs a blister on my fourth and pinky toes on my left foot. The last time I wore them, the seam made me bleed. That seems like a defect to me, so I filled out a form on the website.When I contacted AE about this and asked for a refund they said that their return policy is only for shoes that have not been worn and they suggested that I apply leather lotion to soften the leather. I do take care of my shoes and leather lotion is a part of my regular upkeep. I have about six pairs of quality dress shoes plus a few pairs of boots that i take good care of and don't have problems with.I really wanted to like Allen Edmonds and would have liked to trade this pair in for maybe a different style but, because of the response to my complaint, I will not be purchasing another pair. I'm sorely disappointed.
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January 2022 by Rozneik
The staff here are very courteous, warm and inviting. Oh and they properly mask up which is good because it's a small store that makes for an intimate and personalized experience. They have great quality shoes and take pride in the craftsmanship made here in the USA. They go above and beyond with the customer service they provide. What they don't have in store will be delivered to your home from their warehouse. I highly recommend this place of business if you don't mind spending a few extra dollars for higher quality. Thanks for reading! As always, much love and be safe out there! I'll catch you in the next review!
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January 2022 by Choi Solho
Employee take a good care of you and they want to make sure that you get the correct shoes for you and your feet. Definately an awesome place to get a nice dress shoes.
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November 2021 by Christopher Gelsi
Very nice shoes and I ended up buying a pair, but I agree with other reviewers that customer service is not good at all. I had the feeling like the employee could not be bothered to help me and was mostly interested in spending time on his phone.
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November 2021 by Jon Haines
Very unimpressed with the staff member on duty on the evening of November 2, 2021. These are shoes that sell for $400+ and as such, a high level of customer service would be expected. Not at the Bellevue, WA store. On a slow evening, I was the only person in the store, this associate couldn’t be bothered. The impression I was left with is he wanted to get back to what every he was watching (at high vol) on his phone. I knew more than he did about the boots I was looking at after a small amount of research on line. He couldn’t string a coherent sentence together. Communication skills = F. Customer Service = F. I know staffing is hard to come by, but this is not a job fit. Disappointing…. Bought from Johnston & Murphy upstairs instead.
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October 2021 by Jordan Pettibon
I am disappointed with the customer service offered by this store given Allen Edmonds' reputation of being a premium shoe brand. When I initially purchased my shoes, the salesman helping me barely spoke more than one word at a time and generally seemed like he didn't want to be there. The shoes I wanted were out of stock, so they offered to ship them for me--this process took nearly a month and I had to explore other shoe options in the meantime. However, when the shoes finally arrived and I came back to the store to return the unopened shoes, I was told a return could not be processed despite Allen Edmonds' return policy described on their website. I am now out hundreds of dollars, but I've learned a valuable lesson to never shop here again.
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October 2021 by Nick W
Customer service is very poor here. Try a different location or just shop online
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September 2021 by Jack Gottesman
Nice staff, great shoes.
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September 2021 by Chad Howton
The customer service was disappointing. There was one person working there that was hiding in the back office the entire hour I was in the mall passing by. When I entered I had to walk to the back to get him. For a premium shoe brand there is a reasonable expectation that the person will know about their products and oxford shoes in general. This guy seemed like he didn't want to be there and had similar training to someone working at a bargain shoe store. I love the quality of their shoes, but the customer service did not match.
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August 2021 by Alexander Whitney
Been here twice, one many years ago and had a great experience (staff was knowledgeable and helpful) and one just recently and the single staff member seemed like I was interrupting his cell phone time. Didn't know the product and didn't seem to care much about being helpful. Pretty dissappointed; I got more enthusiasm and care from the Ben and Jerry's ice cream slinger than I did at a "premium" shoe shop. Might want to invest in your staff a bit.