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November 2025 by Mustafa Husain
Everyone ready to help
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November 2025 by Kun Ji
I came in with a working phone that only needed a screen repair. After waiting more than 3 hours, I was told the phone was not fixable. I decided to cancel the repair, but on my way home I discovered my phone wouldn’t even turn on anymore — which was extremely frustrating.
I returned to the store and was told the phone had broken during their examination. The manager did offer me a discount toward a new phone, but by that point I had already spent around 6 hours dealing with the issue and just wanted the situation resolved. When I tried to use my Apple Store balance, they became impatient because the balance was tied to my old phone.
Ultimately, I had to pay with my card just to finish the process. I truly regret scheduling my repair here.
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November 2025 by Kyle A
Great customer service from Jaytee.
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November 2025 by Kartik Chivukula
I honestly can’t believe how slow everything is at the Apple Store in Bellevue Square. I came in with an appointment to fix a broken screen, only to sit at a table for an undefined amount of time. Then I’m told that screen repair might cause data loss, so I need to back up my phone and “come tomorrow.”
Fine. I come again the next day with another appointment… and it still takes them 30 minutes just to take the phone in. When I return to pick it up, it’s another 30 minutes to an hour of waiting around.
It feels less like a tech store and more like dealing with a government office where every counter sends you to another counter. Really disappointing for a company that prides itself on efficiency and experience.
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November 2025 by 樊宝乙
I bought my Mac less than three months ago, and now the battery won’t charge at all. I tried different cables and outlets, but nothing worked. When I went to the store, the staff had a terrible attitude — she said there was nothing she could do, didn’t even bother to look at my computer, and told me she only handle sales. I asked why the battery would be like this, and instead of helping, she impatiently said it “might be some kind of problem.” Everyone in the store was either zoning out or chatting, and when I tried to ask for help, they just pushed me away, saying “sorry, technical support can’t help right now,” and that I’d have to wait a week just to make an appointment. It’s ridiculous — Apple’s customer service is awful, the speed about charging is super slow, and the product quality is getting worse and worse. Horrible customer service experience ever.
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November 2025 by Xuerui Zhang
Very nice store , friendly stuff
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November 2025 by Ben Hsu
I had a very frustrating experience at the Apple Store in Bellevue Square. One of the female staff members, Kira, was friendly and genuinely tried to help, and I really appreciated her professionalism. Unfortunately, her supervisor completely ruined the experience. He showed zero interest in assisting customers, acted dismissively, and seemed bothered by even basic questions.
It’s disappointing to see this kind of attitude from someone in a leadership position, especially at Apple, where customer service is usually excellent. I hope management takes this feedback seriously and reminds their supervisors that professionalism and respect go a long way in creating a positive customer experience.
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October 2025 by chloe jones
I came into the Bellevue Apple Store to purchase an iPad for school and worked with Acelia. I was deciding between the iPad mini, the regular iPad, and the iPad Pro. Acelia recommended the iPad Air, but the explanation focused mainly on the chip without clearly connecting the features to how I’d actually be using it as a student. I left the store feeling unsure of what made the Air the right choice and confused about what I had just spent close to $1k on after the iPad and accessories.
I also asked about student pricing. The discount I was given in store did not match what I later saw online. It felt misleading to see one price promoted online and another reflected on my receipt, especially without a clear breakdown or explanation at the time of purchase.
After I shared this feedback, Eric, the manager reached out and clearly explained the differences between models, the student pricing, and how the iPad could be useful for school and beyond. However, he repeatedly focused on the price and returning/exchanging the device — which was never my primary concern. The issue was the lack of product education and guidance during the initial sale. The conversation was helpful — but it was what I expected from the initial interaction.
Apple markets a knowledgeable, tailored buying experience, and that was missing. I shouldn’t have to go home and research what I just bought.
Not a terrible experience, but definitely not aligned with the standard Apple sets.
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October 2025 by Zach Rammell
My partner purchased a new iPhone which went fine enough, but their old apple watch failed to pair with the new phone and the staff claimed it wasn't compatible and that we would need to buy a new watch. This turned out to be a lie, as the watch and phone paired after restarting each of them. Be careful!
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October 2025 by A W
My phone quit charging on Tuesday & have been at the Apple Store & experienced Apple Store Magic happening as I write this review.
Thank You Mariam & Miles & all of you,
for helping a confused person so patiently.
It means everything to me.
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October 2025 by Morgan Courvoisier
On Friday 18th around 3:30 I came in needing some urgent help w my phone. A very enthusiastic short girl w black hair by the phone cases and a genius bar tech named kitten or something both went completely out of their way to help resolve my issue. Much appreciated
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October 2025 by Amit Kumar jain
Full of LYFE
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October 2025 by Brianna Zhang
Would not recommend coming here for service.
During my first scheduled visit for a battery service at Genius Bar, I was told the required battery is missing after waiting for 30mins in-store. In my opinion, this should be checked and arranged ahead of my visit. What’s the point of scheduling a visit otherwise?
Then I went back the next weekend after being informed the part has arrived. After another 20+ min waiting in-store, I was told that due to how busy they are I won’t be able to get my phone back the same day.
There is so little work done to optimize the customer experience here, overall very disappointing experience
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October 2025 by Andy Capelluto
Joey in the genius bar is seriously a genius! He assessed and resolved the issues with my phone in the blink of an eye. Solving a problem that no one @ Apple Support has been able to fix. Digital dinosaur me was overjoyed with his help!
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October 2025 by Maurecio Untalan Jr
Horrible customer service. Please fix your staff. This is not how your paying customers should be treated. If you have a choice, please avoid this store!
