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April 2024 by Chris Earle
Unwilling to remove an activation lock from an employee computer, even with a recipet proving ownership. Will be moving to Windows machines for our company going forward.
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April 2024 by Esther Gere
I have been an Apple customer for nearly 15 years and this has to have been the worst experience I've ever had. On March 24th, I purchased a new iPhone 15 Pro Max. Unfortunately while on vacation in London this past week my phone was stolen. When I went to Apple at Bellevue Square yesterday to get it replaced I was met with apathy, arrogance, and patronization.It started when I was placed in a small group with two other people also looking to purchase iPhones. The couple was very excited to be getting their new phones and, not wanting to be a wet blanket on their joy-filled moment, I asked if I could wait to meet with a representative one-on-one, seeing as how it wasn't a very busy Saturday afternoon. Apparently their "business model" has changed within two weeks so now the product buying experience is "more social".When I explained what had happened, the representative complete disregarded what I had just told him and turned to the other couple and said "Okay, so this kind of relates to you guys as well because right now we are going to look in our iClouds for backups." I asked him, "Why wasn't Find my iPhone able to locate my phone when it had been stolen and why was it suddenly removed from my device list?" He responded with saying "You must have had Find my iPhone turned off." I replied by saying, "When I set up my new phone two weeks ago that was the first thing I did; turn on Find my iPhone," knowing I am always using my Apple Watch to *ping* it around the house. The representative continued by saying, "Well you must have given him your AppleID Password so he could turn it off when it was taken." It was so fun to have had someone else convince me that I was the apparent reason that my phone was unretrievable. I then asked the question, since I'm not an idiot and didn't deliberately give a criminal all of my login information, "How could the man that stole my iPhone within a split second, riding on a rented Lime bicycle, have obtained my AppleID as well?" He shook his head and turned to the couple and began looking at their iPhones and said "Okay, so now I want you guys to give iPhones a quick backup". Moving on from him dodging my questions, he then asked to borrow my old iPhone (luckily I hadn't completely erased my previous iPhone and that still had some information) and then proceeded to turn off Find my iPhone on my old one, with the help of me putting in my AppleID Password.This whole situation was making me uncomfortable, so I proceeded to ask a "head employee?" if there is someone else I could be with. I explained the situation to him again and he said "I want to help you, I really do, so I need you to answer these next few questions honestly." I responded with "Okay," thinking they were going to ask my about my AppleCare coverage, or something along those lines. He says to me "Did you have Find my iPhone turned on?" I replied with "Yes I did. That was the first thing I turned on when I bought my phone." He then said, "Well you must have not because otherwise you would be able to find your iPhone." Shocked by the fact that this second Apple employee was arguing with me about turning on Find my iPhone, things were becoming too much. He moved on by saying, "I want to help you move on, so the reality of it all is that you must have not turned on Find my iPhone."What had gone from being a simple question had snowballed into a bigger issue. Going into the Apple Store, I just wanted to get a new iPhone. Knowing that I hadn't opted in for theft-protection, I wasn't expecting anything besides help navigating this difficult and upsetting situation and them answering a couple simple questions. I would have been satisfied with the employees saying "I don't know why Find my iPhone didn't work, but I'm sorry that happened to you." Instead I received frustration, accusation, and egocentrism and puttin
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April 2024 by Michael Choe
Ordered watch online. Went in, person directed me to the station to pick up online orders, got it and left. Spent a total of like 8 minutes there. Solid service.
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April 2024 by Christianne Moreira
I had a black screen during a trip. They fixed (for free) the problem on my iPad and saved me a lot of money. I almost bought a new one... The people working there are amazing! I am just kicking myself for not remembering the name of the assistant who helped me...
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April 2024 by Fredrick
Poor customer service. Made an appointment try vision pro. Nobody ever helped me. After being asked why I was there, I was ignored for 10 minutes. Just seemed like no one wanted to help me. I guess one day I’ll be able to try it. Just not today.
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April 2024 by Lynn
I was very impressed with the excellent customer support I received from Bee and Maria today.Especially since I had stopped in the store to return an iPhone, not buy one. Either way, they went " beyond the call of duty" to meet my request with a gracious and positive attitude. Bee is a very bright person who spent a lot of time troubleshooting my return issues until they were finally resolved. He never made me feel rushed or unappreciated. Now I know why so many people love doing business with Apple ! A great experience all-around.
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April 2024 by Sergio Phan Lung
Very poor attitude and customer service. Went to get phone repaired and one of the employees started talking in a very condescending manner after we asked for help. The solutions that he offered weren't helpful at all and he was clearly getting frustrated after each of them didn't work. Ultimately he just walked away after giving us another unhelpful solution and we didn't see him again (he was probably at the end of his shift?). I've never been treated this poorly at any store before. Pretty disappointing. If you have a chance make the drive to Alderwood Mall or University Village if you want to be treated respectfully.
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March 2024 by Jaya Ravi
Some of the staff were super rude when I inquired about an iPhone 15. I was told by one staff member that they had it in stock and this other guy tells me he doesn't have any without even checking the stock. I corrected him that another staff said they do have the iPhone 15 is in stock and he does not even apologize after realizing he was wrong.
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March 2024 by Peter Hutt
Boooo. Couldn’t make an appointment because their system was down. Finally visited and had to come back hours later. Was told my AirPods were just out of warranty— too bad.
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March 2024 by Sean kviyat
Went to the Apple Store with MacBook after forgetting the password, they told me I need to delete my entire MacBook in order to get access- went to another store they fix it for me without deleting. Lazy employees!
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March 2024 by Kyle K.
This store is perhaps the worse store in all of Bellevue Square. Filled with employees who don't want to be there and managers who see this as nothing but a check. No pride, no enthusiasm, better off going to any other Apple store in the region.A quick stop in to see the new Apple Vision Pro and I was immediately approached by a manager upon touching the demo device. This manager would not or could not answer the single most simplest question he would receive that day; What does it do? After 10 minutes of HIM asking ME what it does, it is painfully obvious that he does not know a single thing about the product beyond the amorphous descriptions Apple uses in its marketing campaign. After a lengthy and frustrating conversation, he gives up and keeps repeating, this product isn't for you, this product isn't for you. He knows less about me than he does the product but I wasn't about to continue the pointless conversation with someone that incompetent. His approach to "learning" something in 10 minutes or less is ambitious to say the least, I'll give him credit for that, but it's also what earned him and his store this 1* review.I hope that not all Apple manager's at this location are like this, but seeing the great many other 1 * reviews, it's apparent they are riddled with bad apples.Tai, if you are reading this, thank you for turning me away. I can't thank you enough for the money you saved me.
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March 2024 by Ruth Reiser
We went to the Apple ? store to replace our 6 year old iMac. We were looking to go with an updated version & also a new MacBook. We were fortunate enough in that an aspiring young sales person, Jad, said we could probably get the same functionality with a Studio Display & a MacAir with a BookArc Flex, similar to a docking station. It actually did satisfy our functionality needs quite well. Now we can take our MacAir with us when we travel & use our great graphics display with enhanced Magic keyboard & Magic trackpad when we're home!
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March 2024 by Tai Nguyen
Went to get a battery replacement on my iPhone 12 Pro Max. With an appointment scheduled everything went smoothly. $89 plus tax and my phone feels like new.
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March 2024 by Brian Bales
Excellent service and a beautiful store. Just a pain in the butt to park and find your way into it. The staff is fantastic! I highly recommend you book your appointment early!
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March 2024 by TJ Tsang
Terrible service. The store is run by a bunch of sobs. They try to make you think it’s are privilege to be served by them.