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November 2024 by Kelly Phelps
I moved from Xfinity to AT&T through a Costco kiosk and it has been a veritable nightmare. The 300 bucks I agreed to well an additional 200 was debited without my approval causing my Costco purchases to fail. I recently attempted to return 4 phone for which I am being charged over four grand to the Factorial store and as soon as I walked in to an EMPTY store I knew I was in for a rough ride. Don't give AT&T your business, I am a magenta convert all the way
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October 2024 by Andrea Rodriguez Osante
Very kind and nice Kacey and Ren super efficient Great attention
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September 2024 by Chad Marty
Couldn’t get any help online from anyone online.
AJ and Charles were so helpful!!!
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July 2024 by zicheng gu
once you walked into this store, you probably made the worst decision in your life with numerous trouble waiting for you…
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June 2024 by Elise Lu
Very patient and helpful even though i clearly come in closed to the close time. Really appreciate the transparency in the solution and information, will def revisit.
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June 2024 by David May
Chuy was great. Got us a better plan, saved us some money, and was a great person to talk to. Go find him, he will help you out!
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May 2024 by Nathaniel Hynes
Excellent store, Jesus (Chewy) was very knowledgeable and tried to help me in every way he could. I walked out with a new phone and headphones for the same price I was paying for just my old phone.
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April 2024 by Katja Cahoon
Colby and Erik were super helpful, friendly, and professional. Solved my issue in less than 15min.
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March 2024 by Tony Liu
Patient and helpful staff. Went there twice for porting prepaid to postpaid. First time was told i have to talk to online customer service. But cs didn't help either. Second time i was seen by the same guy Jacob. Jacob help us do the porting. It took 1 hour. Jacob was very patient and helpful. Thank you Jacob
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February 2024 by Alexander
Sadly they were not able to help me with my ATT prepaid card registration issue. They told me something about my phone not being compatible and to buy a new phone. Phone works perfectly fine after figuring out how to register the SIM correctly.
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November 2023 by Bardiya Akhbari
Very unhelpful staff, not even checking the account before asking to check the issue by phone.
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November 2023 by Jennifer Cannon-Unione
Sam the manager was very helpful!
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November 2023 by Ila Nejati
Thank you for helping me today. After the frustrating experience at the first ATT branch, I decided to give it another shot and visited a this branch. In just one visit, the staff at the bellevue branch efficiently and accurately resolved my issue, completely contrasting the ineptitude I encountered previously. It's astounding how a single visit to the right branch made all the difference in rectifying the situation.
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November 2023 by Richard Park
Both sales people Erik and Sam were amazing to work with. Erik was very helpful and navigated a serious billing issue which was able to resolve right in the spot. Kudos to Erik.
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August 2023 by Marinda Melonson
Sam immediately jumped in to help us with our issue (VM stopped working). Even though it was a challenging solve, he stayed focused and had a positive attitude the whole time. Super appreciative!
