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July 2023 by Bharath Balasubramanian
Very hard to find. Took us 5 mins to find them after getting to pro club. They didn’t take me because I was late by 5 mins. The email states that my auto detailer is Kyle, but he was working on another car and turned me away because he ‘sent his other detailer home’. Absolutely zero professionalism. Now they’ve left me wondering whether they’d charge my card for them not being prepared for me. This business is nothing more than a joke!
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July 2023 by Bharath B.
Very hard to find. Took us 5 mins to find them after getting there. They didn't take me because I was late by 5 mins. The email states that my auto detailer is Kyle, but he was working on another car and turned me away because he 'sent his other detailer home'. Absolutely zero professionalism. Now they've left me wondering whether they'd charge my card for them not being prepared for me. This business is nothing more than a joke!
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July 2023 by Joe Herauf
Detailing is top notch! Got every dog hair out. The interior looked brand new.Services: Steam cleaning
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July 2023 by Howard Wang
Wonderful team. Always a pleasure! Wouldn’t bring my car anywhere else.Service: Full body wash
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July 2023 by Sean Michael Scott
Incredible work. Incredible staff. No better place to take your cars.Services: Steam cleaning
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June 2023 by Harsh Singh
Never got a chance to use their service because the salon canceled on me twice. First time they notified me via email few hours ago and the executive on phone call was polite and apologetic.Second time i dropped off my car at 5.30 PM. There was absolutely no one at their desk so i just left my car at drop off point. 3 hours later got a phone call that i needs to be canceled again.So I’m disappointed that they asked me to put my credit card number just to book an appointment and would’ve charged me full price for a no-show. But on their part canceled on me twice and second time wasted my 3 hours and cab money. This is not customer friendly.Service: Auto detailing
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November 2022 by Rossana L.
My car was due for a detail, and the exterior needed a lot of work in terms of the tree pollen getting stuck on to the paint and in the tiny crevices. Scheduling an appointment was easy on their website with no issues. The prices were also fairly reasonable. With that said, I should have paid more attention to the mixed reviews on Yelp and not have too high of an expectation. I dropped off my car at 9am for a full interior and exterior detail, and their website stated that it would take 5 hours. I didn't get a call from them until about 3:30pm, which was 1.5 hours more than the stated amount of time for the service. When I came to pick up my car, the person at the counter simply handed me the bill to pay. I went over to my car afterwards to inspect my car. They did a fairly good job with the interior, but not so much the exterior. I was shocked to find the paint scratched off underneath the trunk hinges. I assumed it was because the tree pollen was severely stuck on that it ended up damaging the paint, but I would have appreciated if they had told me. The whole experience seemed rather impersonal. I may have to go to a shop to get the paint fixed. Oh well, you get what you paid for.
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October 2022 by Mansi R.
They are extremely expensive and did not do a job good enough to match the name or the money charged. i booked a 5 hour detail appointment and they returned the car 45 minutes early. when I received the car the seat crevices were not clean, there is dirt clearly seen on the doors and even the front view mirror has stains. when I emailed and complained, they said because I checked in 10 mins late they cannot guarantee quality!! if i am paying more than 300$ to get my car clean and if they indeed had to do a bad job because of my 10 min late checkin, how did they end up returning my car before my scheduled cleaning slot completed. first they did a bad job and then do not accept it despite sending pictures and do not even have courtesy to reply back
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September 2022 by Jane
Really disappointed with the service I got for a 4hr $169+ premium interior cleaning. My car wasn’t super dirty to begin with (all the mats were recently washed at home). However when I went to pick up the car, there were many obvious spots that were not cleaned at all - stains in center console/car seat/doors, wash marks left on window shield, and parts of the carpet were not even vacuumed! I was told to call the manager JD about my complaint, which I did, but never got a response back :(( super disappointed. Leaving two stars only because the after-hour staff was nice enough to help fix some of the issues for me.
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August 2022 by Sahanaa Ramkumar
Went in for car interior detailing service. Never received a call after the service. However, we were able to pick the car after hours from pro club concierge which is an added bonus!
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July 2022 by Tess Hertzberg
I got an interior and exterior detail and they left distinct marks all over my convertible top (I would guess from a steaming tool or a cleaning solution). I let it go for a while thinking it would fade. I felt uncomfortable complaining about a service but these marks never went away so I called 3 times and left 2 messages. They never returned my calls. I’ve waited quite a while to write this review because they did an ok job the previous time, but my car is ruined and I’m still upset every time I look at it. I am also deeply disappointed in their failure to acknowledge my calls and take accountability. Feel disrespected.
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May 2021 by Harsha Rastogi
The best place about this salon is that they are transparent about their pricing and DO NOT require looking at the car to provide a cost estimate. They have a very detailed price catalog and you can choose what type of service you want. The prices are also quite reasonable and actually cheaper compared to the quotes I received from local detailing stores. My car was ready at the exact time quoted by them and they did a great job with the interior detailing of my car.Service: Auto detailing
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April 2021 by abhishake kundu
Amazing detailing service.. i tried both express detail and signature detail. A little expensive but totally worth it.
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November 2019 by Krista Serianni
The Auto Salon at PRO is hands down the best place to take your car to get the best clean you can find. I recently moved away and cannot find a place to do even half as good of a job as these guys. Don't even bother going anywhere else, these guys are the best. I miss them already.
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November 2019 by Naren Mohan
The worst auto salon experience. They could not get their act together to even get a detailing quote. After multiple follow ups and over a week of taking the car there for them to inspect, they still can't get their act together..it's always an excuse of their manager not available or their paint job guy not available. These incapable auto folks are just taking advantage of being in pro club but lack any professionalism.
