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August 2025 by Charles Szeto
I chose AutoNation Collision Center Bellevue because it’s a BMW Certified Collision Center. The original estimate was ~1 month, but it’s now been 3 months and I still don’t have my car. I did receive weekly emails, yet several weeks in a row repeated the exact same status (e.g., “waiting to paint” for consecutive weeks) with no real progress or updated ETA.
Even after the shop marked repairs complete, the vehicle wasn’t released because the final documents needed by the insurer weren’t submitted promptly by the shop. Communication felt like a checkbox - slow responses, and no proactive escalation.
For a BMW Certified facility, this isn’t acceptable and deeply disappointing.
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August 2025 by xochiquetzal santos
Thank you to Brooke and her team at AutoNation!
They did an amazing job repairing my damage, I called lots of shops and none made me feel comfortable about the job.
It took less than a month to repair and Brooke made sure to update me about my vehicle.
Would definitely recommend.
My car was given a car wash inside and out, they made sure enterprise knew to pick me up and come for the rental at drop off !
Definitely a 10/10 experience.
Would recommend to everyone !
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August 2025 by tt X
Had a great experience getting my rear-ended car repaired here. Bryson was super helpful, clear, and professional throughout. Everything was done perfectly. They also helped detailed cleaning my car. Thanks Bryson and the team!
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July 2025 by neil Liu
The most unprofessional shop I’ve ever encountered, we have received email about a new malfunction error of our car during the repair, which is not there before the repair, how did the shop handle it? not replying emails, not picking up phone calls and not reply any voice mails. Totally negligent of the situation and our asks. We have to take our car back several time, waste lots of time without any answer. STAY AWAY!
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July 2025 by Ivan Tarapov
AutoNation was a DRP shop for my insurance and despite places around that have better star ratings I decided to go with them for convenience. I had a door damage on my Genesis GV70 from an unfortunate encounter with a concrete pillar that required a new door and a massive paint job of a rare matte paint.
AutoNation wasn't fast as others here observed and entire process took almost a month, and they were not cheap at all, but in the end the job was very well done. I was very worried about rattles or small scratches on the interior due to the number of parts they were planning to remove and install, but everything was done very cleanly - the interior looked like new. The paint matched perfectly which was not an easy feat to accomplish and looked better than it was. I got severally quotes before going with them and the amount of work they proposed was very reasonable (eg there was was shop that wanted to do a complete repaint of the entire car and some welding to boot).
Chris, the case manager made the process a lot easier by being responsive and very efficient in fixing up some of the small kinks that we discovered when the job was complete. Their relationship with Enterprise made arranging a rental car smooth since they took. Overall would recommend.
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July 2025 by Ben Mishkanian
Good service and good quality work. Finished the work in a timely fashion. Good communication. It would have been nice if they cleaned the mirror as it was covered in fingerprints, but that's a minor issue. They did a great job cleaning the rest. Overall a good experience.
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July 2025 by Rex Zhang
I recently had a rear-end accident with my Mercedes SUV (only 2 years old, under 18K miles, wrapped in PPF) and was referred to AutoNation Collision Center Bellevue by my insurance as the only certified Mercedes-Benz collision center available. I’ll admit I was initially hesitant due to the 3.6-star rating, but my experience was truly outstanding.
I worked with Josef, and he went above and beyond. He accepted my car on a weekend, provided timely updates throughout the repair process, accommodated all my requests, and even shared his own expert advice to ensure the best outcome. His professionalism and communication gave me total peace of mind. I even got a peek at his beautiful vintage Rolls-Royce—clearly, he’s passionate about cars, and it shows in the care he puts into his work.
The entire process felt seamless, and I’m extremely happy with the results. My SUV came back looking as pristine as the day I bought it. I’m glad I trusted AutoNation despite the mixed reviews. If you need a certified Mercedes-Benz collision repair, ask for Josef—you’ll be in great hands.
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July 2025 by Danny Chew
Josef was very responsive and the team is swift in repairing my car. They fixed, performed adjustment, and final scan to make sure my vehicle is safe to drive. Huge thanks to Josef and the team for the great service
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June 2025 by James Keller
Excellent job. Professional.
Great service.
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June 2025 by Otilia Stan
⭐ The Worst Experience I've Ever Had – Deeply Unprofessional and Disrespectful Treatment by Brooke
My experience at Autonation Collision Center — specifically with Brooke — was not just disappointing, it was shocking and unacceptable.
From the very first moment she saw my BMW X6 M50i, she made a rushed and careless decision that the car should be repaired — without any thorough inspection, even though every airbag had deployed. Any professional would immediately understand that this kind of impact typically results in a total loss, but Brooke refused to listen. Her mind was made up the second she laid eyes on the car.
Because of her mistake, I lost over a week of precious time, stuck in confusion and delay, while my insurance claim was held up by a false repair evaluation. She only calculated the initial phase of the repairs, giving a misleading impression of minor damage — when in fact, the car was clearly a total loss, as it was later officially declared.
But what hurt even more than her poor judgment was the way she treated me as a person.
Brooke was rude, cold, aggressive, and downright disrespectful. At one point, she raised her voice at me and threatened that I wouldn’t get my car back unless I paid towing fees — fees that were never properly communicated to me, and which I had no legal obligation to cover. She made a traumatic experience even worse by speaking to me with hostility and zero empathy.
Instead of helping me, she pressured and intimidated me. Instead of informing me, she misled me. And instead of treating me like a valued customer, she treated me like a burden.
In the end, my BMW was indeed declared a total loss, just as I tried to explain from the beginning. But by that time, I had already endured emotional stress, wasted time, and unacceptable behavior from someone who should never be allowed to deal with customers — especially those recovering from an accident.
I came to Autonation Collision Center expecting professionalism, care, and honesty. What I experienced from Brooke was the opposite: disrespect, misinformation, and emotional harm.
Autonation should be ashamed to have her represent their name. If this is how clients are treated in vulnerable situations, I cannot in good conscience recommend this place to anyone.
> I walked in shaken from an accident. I walked out emotionally hurt, delayed, and disillusioned. No one deserves to be treated this way.
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June 2025 by Jason Underhill
I brought my car in for repairs and was told seven different times that it would be ready, only to be met with excuses and delays every single time. I rearranged my schedule repeatedly based on their false promises, and they clearly had no respect for my time or any intention of being honest about their progress.
To make matters worse, they initially assured me that they would cover the cost of the loaner car — only to try and stick me with the bill at the end. When I pointed out their promise, they backpedaled and acted like I had misunderstood. No — I didn’t misunderstand, you just didn’t want to own up to what you said.
Completely unprofessional, disorganized, and dishonest. If you value your time, money, or sanity, go literally anywhere else.
UPDATE
They commented saying call us so we can figure out my situation and now they are ghosting my calls and not answering. They answered the phone and then said I’ll go let him know your on the phone and I waited a couple minutes and then sent me straight to voicemail so they definitely were talking and the manager decided to send me to voicemail. terrible shop do not go there, they don’t care about there customer service.
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May 2025 by Ruth Miller
AutoNation did a beautiful job on my car repair! They handled the insurance for me and left my car looking brand new. I would highly recommend them!
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May 2025 by Glenn Unruh
Christopher Nelson did a great job estimating my Honda Civic damage.
He was knowledgeable, helpful, and very pleasant.
This is a good shop.
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May 2025 by Kevin Hardy
I was recently in a car accident And I was AutoNation collision center for Mercedes-Benz brought my car into process. It was really easy. They took really good care of me. I would like to thank America and Tommy for their great service.
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May 2025 by J R
I was impressed with the professionalism of the AutoNation Collision staff. Their assessment of the damage, needed repairs, and preliminary estimate were right on the spot. America Perez was great at explaining the process and keeping me informed. Cris at the reception desk was particularly friendly. They did an excellent job with the repairs and paintwork. I highly recommend this company.
