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December 2023 by Anthony Arns
Sleeping perfectly! Purchased a Sleep Number, glorified air mattress, bed and didn't last 3 weeks. Replaced with an Avocado plush mattress and couldn't be happier!
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December 2023 by Denise Cole
Good service, follow up and really comfortable mattress.
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December 2023 by Jakk Revicus
I returned two items over six weeks ago. The have an arbitrary policy about only returning one bedding item per order. The accepted both items, refunded one, and told me they would process the other by the end of the day. Fast forward six weeks and several phone calls to a call center because the number listed here isn't for this location. Still no refund for the second item. The call center calls the store. No one gets back to me. I call the call center. Repeat. When the PNW Market Sales Manager finally processed a the refund for the second item, he did it for less than the full amount. Extraordinarily poor customer service experience.I do love the lighter version of the alpaca duvet insert that they source.
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December 2023 by Vernell Kranz
After much research and learning about the Avocado mattress. I went the Bellevue office and was immediately greeted by Xander.Xander was respectful, engaging and extremely helpful. I ended up purchasing the Avocado mattress, pillow-top and adjustable base. Can’t wait try our Avocado mattress!
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December 2023 by Marcy Gustafson
Xander was very helpful and knowledgeable about the Avocado products. We spent a lot of time looking and trying out different mattresses, and we appreciate the patience and service that we received. We highly recommend this store our friendly sales associate, Xander.
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November 2023 by Shannon Claire
I have been struggling to find a mattress topper that fits my needs with no success. I finally decided to try out a latex topper as opposed to foam and reach out to Avocado. I spoke with Xander who made the experience one of the best customer support experiences I have ever had. I felt at ease about such an expensive purchase and had all of my questions asked. I am very impressed so far. Can't wait to get my topper!
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October 2023 by D “DT”
Appreciate all the help Taj offered me while I chose my mattress and topper. I'm looking forward to the day it arrives!
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October 2023 by Val Bettencourt
My husband and I scoured the internet for organic sheets from a company with sustainable business practices. We were between two companies and couldn't decide which to choose. I had a question and was lucky enough to have an employee help me after hours online. Kiana was informative, kind and incredibly helpful. Her exceptional customer service is what helped us decide to go with Avocado for our organic sheets. The sheets are wonderful & still going strong (one year later!)
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September 2023 by Megan
We had seen that Avocado mattresses received great reviews so we had to see for ourselves. We went to the Bellevue store and tried out all of the different mattresses in the showroom. It’s a big and beautiful showroom. We were help by Taj, who answered tons of questions and helped tremendously. She priced out all of the different options for us and explained everything we needed to know in detail. We tried a couple other places but no mattress compared to the luxury organic mattress! So we purchased it, along with an adjustable base, and pillows. Taj was patient and helpful during the whole process.Thanks Taj!
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August 2023 by Sam Govier
We were looking for a quality mattress that was moderately firm and this fit our bill perfectly. Also nice to work with a green company. Everyone was really kind in store; we worked with Mohamed and he helped us to make the right choice, we wouldn’t have picked the right one without him. Absolutely recommend for mattress hunters, especially on the firmer side!
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August 2023 by Jaclyn K
It was my first time into this brick and mortar as I had seen the brand online so I was aesthetically pulled in because I share a similar alignment to green and clean products.I was graciously greeted and kindly had any of my questions explained patiently as my curious mind inquired about just about everything in the store.I eagerly purchased some pajamas on sale and full price which I slept in that night for a nearly full nights rest - which is impressive for me because I have an inconsistent career routine which inhibits my sleep.I would visit the store for the gracious hospitality, informative knowledge, and bespoke green products.
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August 2023 by Chavin Escobar
The sales person in Bellevue--Alexy--was very knowledgable about the product; and even had advice on long term care and use. Made every effort to make us happy and did not try to "up-sale" us at any time... Totally focused on us getting what we wanted. It helps that the product is really great!
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July 2023 by Monty Berke
Mohamed was a new employee yet seemed to have much knowledge about Avocado mattresses and details around purchasing, etc
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July 2023 by Michelle
I can't say enough good things about the quality 5-Star level of service! I am from Texas and was visiting a friend in Bellevue. I have been putting off getting a new bed because it's time consuming and such a hassle. My friend and I walked into the Avocado Green store to kill time and I ended up making a purchase! Xander is the ultimate professional and made me a priority the entire time. I purchased the Avocado Green mattress with the pillow top built in, the adjustable base and a pillow. I even accidentally left my sunglasses in the store and Xander was able to locate them and make sure I got them back. He didn't miss a beat! The white glove service delivery and set up also was part of the purchase. Xander kept in constant contact with me throughout the whole process! With the 25-year warranty that comes with the bed, I'm sure the only beds I will have the rest of my life will come from Avocado Green! Thank you Xander for making me a lifetime customer!
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July 2023 by Anita Graham
We appreciated Mohammed's great balance of answering ourquestions and giving us time to check out the mattresses and to talk by ourselves. We didn't feel any pressure and he listened carefully to our questions.
