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August 2023 by Dan Huang
the worst BOA branch I have ever been. I went there 3 times, every time I was told they were busy and nobody could help me, and asked me to go to the Fractoria branch. If they do not help customers, why this branch stays there?
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April 2023 by Tolgonai Asanbekova
Eric is the amazing employee. He helped me a lot ?
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February 2023 by Sanjay Singh
This branch has killed its teller service. If you want to withdraw more than your ATM allows, you will need wait for 30 mins for a Banker to talk to you. Will avoid going here next time.
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January 2023 by Balbir Singh
Don’t put your money in this dying bank. Soon they will stop giving your own money back.- elite customer from last 13 years
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October 2022 by Sam K.
Two bad experiences: 1. More than an year ago. When I went to the bank, the manager was a asking people to leave the bank as the line was too big and the bank spotless close. That did not happen. Everyone who stayed got served. 2. They promised that the bank will open in 4 weeks after closure sure to the remodeling. It took months to reopen. Manager claimed that there is shortage of the people in hiring. Also it is open a fewer hours a week and not on Saturday. Based on the experience, there is no guarantee that this will not reduce further. I would not open locker here or do any business.
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October 2022 by Elaine Hon
Eastgate branch hours listed on the door and Google listed hours and dates are so wrong. Made multiple trips to this branch were empty handed. Supposed to be open at 10am on 9/19/22, but last minute sign said it’s open at 11am
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April 2022 by Ammara T
The bank is closed and the ATM machine doesn’t even work. A lot of BOA locations are closed and it’s super annoying. This is my home bank and it has been closed for months and I haven’t been able to get stuff out of my safety deposit box. I called and they told me I would need to make an appoint which were a week out and I needed something out for a engagement party.
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January 2022 by Leif Madsen
this location is trash. ATMs in constantly changing state of functionality. bank manager would likely blame on construction .but where's the sign saying out of order? this location is a surefire waste of time
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December 2021 by Seth Meisel
location closed. ATM doesn't take deposits. #Annoyed
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May 2021 by Sth ab
Do not use Bank of America.They hold your money for 2 weeks on check deposit after withdrawing from your source bank. It looks like this is some way Bank of America earn money. Multiple calls to customer service as well did not allow to expedite the transfer!!
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January 2021 by Moti holtman
Excellent service
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December 2020 by Michael Chen
Believe the other bad reviews. Went in to do a wire transfer and the manager asked if I had an appointment. No I didn't and there were zero customers. Manager told me I need to make an appointment. Took the time to show me how to use the app and schedule an appointment. In that amount of time she could have completed the wire transfer. Went to factoria branch and they were busy but told me they can do the wire. Within 1 minute someone was helping me and completed it in 10 minutes. Save yourself grief and go to factoria branch. They are professional and will gladly help.There is a reason why the eastgate branch was empty and the factoria one was really busy.
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October 2020 by Scale Model Studio
I went there to close the account. There were three people doing nothing but they said we don't do that service and just call the customer service center. What kind of bank is this? I never recommend this branch and BoA at all. Use another bank for your service.
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September 2020 by Steve Hiday
Bank is easily accessible from many places in Bellevue. Two ATMs, one drive-up, both support smart phone access.
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March 2020 by Brian Kim
I went there to close the account. There were three people doing nothing but they said we don't do that service and just call the customer service center. What kind of bank is this? I never recommend this branch and BoA at all. Use another bank for your service.
