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November 2025 by Yiwei Li
Couple of weeks ago, I went to BECU Factoria for applying auto-loan. Ms. Jaz Martinez helped me with great kindness, patience and professionalism. She also actively communicated through email and provided extra guidance. Without her brilliant service, I cannot quickly and smoothly set up the account and the loan. Thank you!
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November 2025 by Alexey Epstein
This is the first “bank” in my life that couldn’t break cash into smaller bills. Their solution for me was to drive elsewhere for 30 minutes. Why does this place exist when most of the services can and should be done online is a riddle.
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October 2025 by Amiri Bahar
I love there Service there so nice
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June 2025 by Dustin Ziegelmann
Why anyone would bank at this branch is beyond me. Literally walked in to make a deposit for a friend and and there were at least 4 people waiting. I asked if it was going to be longer than a half an hour, and they said yes but they could give me an envelope to mail in the deposit. I would never, ever bank at a Credit Union that has so little regard for its customers time. Sound credit union all the way!
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May 2025 by Эльдар Гасанов
Staff who do not appreciate customers and do not provide assistance
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April 2025 by Colette Lefkow
came in today after struggling to link an external account to my BECU, Alyson was beyond amazing and helped me more than i ever could’ve hoped for! if you ever come in here, i hope you get to work with her because she is the sweetest and coolest lady you’ll ever meet. i never write reviews, but she absolutely deserves one :) thank you so much again, i hope you see this and i hope it makes your day just as you made mine!
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November 2024 by Shanti Jane Soul
Scott made the process of switching personal, easy and even fun. Good people at this location!!
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October 2024 by Justyne Bliss
Just left this BECU location and had the absolute worst service i have ever had being a member for now almost 15 years never had a problem. Long story short we had drivin all the way from Yakima to the nearest location and I wished we never went here. It was a time sensitive situation that now we have to figure out and ruined the whole deal. Beyond frustrated!! And will be calling as soon as they open up Tuesday morning aswell to get the name of who helped us cause we were not even given that information!
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April 2024 by Steve Christiansen
Fast, friendly, professional
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December 2023 by Char Gilroy
There was some fraud on my debit card and they were very helpful in getting me a new card and canceling my old one.
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November 2023 by Tete Weston
Very helpful and know their stuff
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February 2023 by Shauna Monahan
I really appreciate BECU as a credit union. Most things can be handles same day at my convenience ( if I need a new debit card I can get one within a few minuets). Everyone is always very friendly and makes going to bank not feel like an errand I’m dreading.
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December 2021 by R F.
Addendum to review posted 11/29/2021 about the Factoria Branch. The Federal Gov't would not accept the forms & returned them to me. As to BECU ee Haley Schaeing who bragged that she has been with BECU 11 years & refused to answer if she was familiar with this form-Walmart is hiring. I will have to drive to BECU main office to find someone who is familiar with Federal Forms. And please-manager, don't send me another I'm sorry email-it is worthless & for that matter so is BECU. In the mean time, I will be searching for a new bank.
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December 2021 by Scott Moore
BECU pretends to be a credit union, but they're just another dishonest bank. They use Cenlar, or loanadministration.com to service their hime loans, which is one the worst loan companies ever and have mounds of one star reviews on bbb.com. BECU's home loans are a joke, hugely customer unfriendly, and dishonest.I thought I was doing a good thing by using a credit union, but I was scammed. BECU is horrible, and the same or worse than the worst commercial banks.
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September 2021 by greg b.
I have been a member of BECU since I began work at Boeing in 1987. Initially they were absolutely fantastic. Their mortgage rates were less than the big banks, they paid better interest on deposit accounts, checking and most services were free, (ie cashiers checks) etc. Most importantly, their customer service was amazing. Unfortunately, over the past 10 years of so, they have morfed into an arrogant Bank of America, with crappy customer service. Because I am a Realtor, I have had to get documents notarized numerous times over the past year. Whether BECU will do this for you seems predicated on the mood of the rep that day. Twice recently, I was refused, and had to drive 2 blocks down the street to Wells Fargo, where they were happy to do it. Needless to say, Wells is now my first stop for Notary service. BECU touts "member owned". How come Wells and Umpqua consistently beat mortgage interest rates for home loans?? One would think if a CU is member owned, they would provide their "members" with better rates/fees than other banks charge their "customers".
