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April 2025 by Amirtha Raman
Poor customer service and bankers who are unwilling to help. I came to open an account and was made to feel as if I was getting in their way.
Felt Chased away! :(
Find another location or a different bank.
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April 2025 by Vineel Reddy
Terrible customer service.. each employee has a different perspective on what services they offer vs not.. not going back again
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March 2025 by Susan Yang
One of the best Chase banking branches. You are always greeted by someone and taken care of quickly and efficiently. Brian, Marcy, Devon, Patrick amongst others are excellent and always do the very best to take care of me. Thank you!
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February 2025 by Maryna Montach
Always good service
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January 2025 by Sheldon Xu
As a new international customer experiencing banking issues with the system, Rachel Lee efficiently troubleshot for me and offered useful advice for future banking.
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October 2024 by shivani handa
We had an amazing experience at this Chase bank branch with Erik Smith. He went above and beyond to take care of our banking needs and was always accssible when we had questions. We would highly recommend this branch to any of our friends and family and advice them to work with Erik!
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September 2024 by Wang Wang
I went to Chase in Totem Lake. The banker didn’t solve my problems and even gave me the wrong answers. So I went to Bellevue. Patrick is professional and solve all my problems within 10 mins. I will be definitely stick to the Bellevue Chase branch because of him
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August 2024 by Aditya Shah
I withdrew some cash here, since it was large amount I had to go up to the teller. Josh helped me out and it was quick and easy, in and out in 5 mins!
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June 2024 by Wayne Wee
Esperanza (I hope I got your name spelled correctly) was really friendly, professional and patient with a foreign student like myself. I don’t normally write reviews but I really think she deserves a raise! Ever since the first time we met, she was able to recognize me and address me by my name whenever I step foot into the bank. There were numerous occasions where I needed help with financing my car, my wife’s hospital bills as well as closure of my account when I left the country. She was always there, ready to help!
Thank you Esperanza! It’s really nice meeting you!
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December 2023 by Gaurav Agarwal
This location is better than the one near downtown park. Shay was really helpful in answering all my questions!
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December 2023 by Tim Ho
Worst experience I ever had in US. Rude and impatient to customers.If any Chase manager sees this post, you should fire all staff in this branch. It’s ruining Chase reputation.
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November 2023 by Demi Gao
If you're eyeing Chase's services, the experience at another branch is leagues better – a solid ten thousand times better, to be precise.Patric Wu's memory is as reliable as a sieve in holding onto IDs. His enthusiasm for credit cards blossomed faster than my account balance.Missed out on a $200 reward because of a coupon oversight – my bad for thinking promotions were part of the paperwork. Complained today, and his supervisor treated my tardy grievance like a stand-up comedy act. Well, congrats to them; my $200 could've thrown a lavish Halloween bash. Cheers to banking drama!
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September 2023 by Eric Santillan
The Indian woman at the front seems to have an issue with displaying passive-aggressive behavior. Approximately a month ago, I had an incident involving a fellow employee, a tall Caucasian man, who became confrontational. He made statements like, "We could address this outside, anywhere, and anytime. Just talk to me." He almost felt like a UFC fighter talking to me that wayHe approached me closely and persisted with verbal aggression as I walked away. When I requested to speak to a manager, he provided a contact number for an individual who appeared unfamiliar with Chase Bank.- I do not recommend this branch.
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August 2023 by Hung Le Ba
I'm not sure why there are 2 staff trying to talk to me at the same time? I don't know that Chase also offer a multi-tasking test to their customers.One more thing is despite the fact that I already had an appointment, I still have to stand and talk to the staff right in front of the walk-in door. Does Chase run out of room for their appointment or something? Feel like I'm the one bothering the staff with my present, and they just want me to leave asap :/
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April 2023 by Giovanni Gonzalez
I’m originally a business owner from Los Angeles but my business operates in Colorado and Shanghai. As we head into a new era of financial instability with these banks going underwater due to inflation, I need to allocated my funds in a more reliable, secured bank, like JP Morgan Chase. There is one thing I just tell you though, I’ve got about 6-7 different bank accounts , and NOBODY does it like chase. Let me reiterate, the aesthetic and the environment when you walk into a chase branch, gives off luxury, yet comfort at the same time. The ways the employees are all respectful and hold themselves to a professional standard is what did it for me. Customer service is unmatched unlike no other, I like to be greeted as I walk into a bank and ask if I need any help, I appreciate feeling like I’m more than just another number, i value the relationship side of things as well as the business side when it comes to chase. One of the private client representatives Eric, actually helped me out so much when it came to understanding what my overview was, where I’m currently at and where I’d like to be headed. He did a phenomenal job of explaining in depth all of the different possible solutions and products chase has to offer, but yet , he didn’t make me feel like I was just some client , he made me feel as if he genuinely wanted me to succeed with my finances as much as his own. Eric gave off an amazing example of setting the tone for this chase branch in particular, now when I think of chase, I think of individuals who are willing to go above and beyond to make sure we are satisfied as clients, friends , and business partners.
