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December 2022 by B.J. M.
Let me tell you of incompetence. My wife & I have had a Chase savings & checking account for over a decade. I went into the branch in Issaquah to get a simple [not medalion] document notarized this morning. All I needed was a person licensed by the state [as a notary] to sign an area on the document that he/she has seen qualifying documents showing that I am me! Now, I had my U.S. passport, WA driver's license plus several other government IDs. "Well, we don't have any notary on staff!" He told me to go to another branch, also on Issaquah. Okay, so I drudge over to Chase #2 , 'sorry our notary is not here this week!' Sooo, I head over another Chase miles away (which I had called prior to heading over there and was told 'YES, we have one.') So I head over, walk in, was swarmed by employees eager to help. Great, so I tell the gentleman what I needed. Simple. He takes the one page document to 'the back room', comes out a few minutes later. "Sorry we cannot notarized this document!" I said very quietly, 'do you understand what a notary does? All it is is verifying I am me by looking at these governments [picture] IDs and certify it is 'I' who is signing this personally in front of you. Simple, right? No dice! Next time out we'll close acc't!
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October 2022 by Ally U.
i have never been to a bank that makes you feel so uncomfortable where i would ask questions and the person that I got would not even answer them and then not to be able to open it because there computer to work so the guy made a decision to tell me sorry we can't do anything about it I can't open a account for you.
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April 2022 by Cloud S.
I made a wire transfer via Chase Online Services and it had some issue which was pretty difficult to track as the transaction was not made within a branch. The money was debited from my account but the recipient did not get the money for 2 weeks. All I heard from the Chase phone services or their secured message system was useless for the last 2 weeks. I ended up visiting the branch here and was able to get help from Trang(Manager of this branch) and others agents here who were doing their best to solve the issue. Kudos to the agent here who helped me while all the other chase agents on the phone were busy running away from this problem.
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February 2022 by Jackie S.
We booked notary service in very much ahead of time, but they cancelled in the very last minute. we paid to get the service done elsewhere. Our private banker said he will refund the cost. A month later, nothing happened, we were told he needs more time to get approved. Two months later, nothing happened. We sent several emails to our private banker, but no responses. Called the branch, talked to another private banker, he said he will talk to the manager. Wait another week, no any response. Very bad customer service.