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December 2023 by c. pain doc
Customer service and advice is top notch. That is such a rarity these days. I've was so impressed that I already referred two friends to them. Highly recommend!
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December 2023 by Harold Rubin
I would give them 6 stars if I could The best service ever and they always go above and beyond . They carry the best brands in one of the nicest showrooms you can imagine No high pressure sales tactics. I have been a customer for almost 30 years now.
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November 2023 by Viktor Zaicev
It's an awesome place to go experience some of the best HiFi gear on the market
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September 2023 by Jack P.
I outlined the parameters of my home. I paid for a home audio system. Well, it doesn't work. They can't make it work. What more is there to say? I asked them to refund me and they won't. Allotta blah blah blah; however, they can't deliver. Civil and nice people, but they wrecked a few dozen social gatherings. Just a group that can't deliver and spew excuse after excuse.
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July 2023 by srayan guhathakurta
Paul McDaniel is a rockstar! He walked me - someone with bare minimal knowledge about High Fidelity Audiophile grade setups, through the what/why and how. Really knowledgeable person who helped elevate my experience.
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July 2023 by David G.
I have been a customer of Definitive for years. I moved to the area from out of state and needed help setting my Linn systems up in our new house. I was fortunate to meet Zach Hale and cannot tell you how wonderful he and his team have been. They provide honest, timely service, keep their promises and are engaged every step of the way. I have since replaced all my older Linn equipment and upgraded my LP12. I can 100% recommend the entire team (including Ron who has worked on my turntable). Thank you Zach for exemplary service!
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March 2023 by Robert Vaughan
A great place to visit !If you love music reproduction and have money burning a hole in your pocket, this is the place to go !!
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February 2023 by Keith DeFlitch
Very nice showroom and great staff that will take the time to show you around. Paul was great and answered all my questions.
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October 2022 by Sally N.
We too are a return customer for Definitive Audio. They installed our media room and all our technology when we first moved into our home, years ago and now it was time to replace the big screen and upgrade the audio and media. Their service was incredible. They clearly explained what we needed for our stated goals, educated us on the options, the reviews and which products were least affected by supply chain issues. They installed everything, recommended a great electrician for some changes we needed for the lighting for the room, coordinated with the electrician and got everything up and running for us in time for an important family football game gathering. Everyone of their service people was terrific. Prices were fair and competitive and the handholding, education and service was pricelessly valuable to us. We highly recommend them!
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June 2022 by Lawrence Jackson
My fun place and dream place, I went in knowing that I was going to buy something at another time but told the salesperson ( Mark Perry) I was just looking and showing my wife what high quality audio and video was like. Mark spent almost 2 hours never knowing if our interaction would result in a sale and I never felt like he was nothing less than excited to share his knowledge with us. 2 days later I returned and purchase a high end amplifier and as I continue to upgrade components Definitive will always be my preferred choice as far as where I spend my money
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June 2022 by Geo Pat
Everything had been excellent up until my world-class reference speakers arrived both damaged deep down inside in the exact same way, and nearly to the same extent. This was due to an engineering design flaw in this reference-model line of speakers, that's revealed when exposed to LTL or similar shipping/transportation no matter how well they're handled. Damage was clearly impossible to repair without dismantling much of the speakers' exquisite and sophisticated cabinetry. Something that also seemed abundantly clear would be impossible to repair without altering the reference sound of these magnificent speakers. Early on it seemed everything was going to be handled properly. After one of the upper people of the manufacturer's parent company saw the photos and videos of the damage, stated they'd replace the speakers. However, this all changed after everyone's hands got into the mix, at which point conversation shifted to how all involved could profit from this at my expense. After 8mo of going in circles, it wasn't until I got an attorney involved that Definitive settled. It's important to note my salesperson was excellent throughout going above and beyond (even on his own time without compensation), but Definitive management was not until pending legal action was looming over their heads and mathed out for them.
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May 2022 by Josh Dekubber
Best service ever!!! I spend 3 to 4 hours with Paul McDaniel in sales and his knowledge and experience was top notch! At no time did I feel any pressure to purchase. I think of my self as being knowledgeable in hifi but after talking to him I have an ever better understanding and upgrade path. I will definitely be coming back to Paul for all my HIFI needs!!
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April 2022 by Erich F.
This is my second major purchase from Definitive Audio, and working with Zach, again, from start to finish was an absolutely amazing experience. Buying equipment can be tricky and you start to fuss over things and A/B test everything - Zach was patient while I let a variety of systems run through their paces. And he was incredibly responsive, even outside of business hours. I highly recommend Definitive Audio for their selection of equipment and I doubly recommend working with Zach!
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January 2022 by Brian Collins
Mark and the Definitive team are the best in the business. I’ve made several purchases over the years and finally going all out for a mile-stone birthday gift to myself. I mostly knew what I wanted but had some random detail questions. Mark quickly answered them all and got me squared away. With my order placed, I was fully prepared to wait several months due to supply chain issues but got a call just a couple weeks later where they got my items in early… I could not be more excited about getting this equipment setup and ready to enjoy in the new year. Thanks for the help and great service, Mark!!!
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September 2021 by Dewy S
Top notch McIntosh repair