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January 2024 by Laura Musikanski
Shoes are great (even my cat likes them). Service…uurum. Defiantly room for improvement…unless you fit their rather narrow and specific type,and if not, they do a good job of making you feel like your business is not wanted, which was my experience.
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November 2023 by Shihao Wu (Ian)
The shoes are 5 stars, but there is a young sales lady in the retail store who is rude and unprofessional. My mom was shopping for a pair of sneakers, and I asked his young lady to get the size for my mom. I could sense impatience as soon as I asked her for help. She put the box on the bench without saying a word, just walked away. We then told her we liked it, but since they are display shoes (there is a sticker saying "Display" on the box), we asked if we could bother her to get a new pair from the inventory. She got annoyed again and said that it might be the last one in the store. Shortly, she returned with a new box and asked a nice guy to help us with payment. At this point, I was a bit frustrated, however given how busy the store was (Sat. afternoon around 3PM), the lack of customer service was understandable.Later, I spotted a men's sneaker, and I really wanted to try them on. I asked the same lady for my size. Her service and attitude was still disappointing, if not worse. The shoe was perfect for me. I told the lady I wanted them. She immediately grabbed the box from the floor and went straight to the register desk. I noticed she was peeling off some sticker from the box. It seemed like she didn't want me to check the box or items inside the box before I came over to pay. I presumed that was another display shoe. I asked her if it was a display shoe, she said no. And she told me this was the last one in their store. This time, I was completely frustrated with her service and her dishonesty. I took a photo of the label on the box and told her that I would order online instead.Be reminded of this young lady's service when you shop in this retail store located in Bellevue Square. I forgot to ask her name. She is about 5'10 on high heels with white dyed hair. And she has nose hoop ring. I can't be sure if that is how she services all her customers or I am the sole victim because of my color of skin.
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June 2023 by Nene Abellada
I shouldn’t given any star but the site won’t allow me to do a survey. We were at the Ecco Retail Store in Bellevue Collection to return the shoes for my husband. He’s been using Ecco shoes for almost 30yrs and this is the only particular shoes that changed color. So he decided to return it.First of all we thought nobody was there to assist us. After 10mins a young lady came out and she said she needs to call her supervisor to help us. Jane Davidson came out, didn’t even say hi and seems annoyed by our presence. She gave us a hard time and blaming my husband for applying something on the shoes that’s why the color changed. Like I mentioned my husband is been using Ecco shoes for almost 30yrs and never had a problem. She needs to learn how to treat a customer. Or she is like that because we’re different race.
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May 2023 by Chris C
Love my ECCO's.
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May 2023 by janvi dankhara
Nice shoes but the lady at the bellevue store is very rude. She gives incorrect information on the ways to clean leather shoes! I would surely go to another store in future.
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April 2023 by Anonymous v
Good shoes but the lady at the bellevue store is very rude. She needs to learn how to talk to customers. I would rather go to another store or a different brand in the future.
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January 2023 by H H.
I have been looking for some reliable and comfortable shoes to help me with some issues I've been having. I arrived at the store with an idea of what I wanted. Renee was super helpful and pleasant. I highly recommend going to this location when you're looking for shoes.
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January 2023 by Mitra K.
Was visiting from out of town and all the sights had my feet aching and sore. My friend who I was staying with told me she had a great experience at this store so I thought I would check it. Boy was I surprised - this was some of the best customer service I have ever received. Renee - the manager was knowledgeable and patient. I'm a little bit picky and tend to ask lots of questions but she didn't seem bothered and I actually felt like she was happy to help me. She knew all about the shoes and was able to suggest some great shoes for me. I wore them out of the store!! Thank you Renee! I will definitely be back next time I am in town.
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January 2023 by Noor Kiswani
The best shoes for those with feet pain and stand a lot ! Great location and fair prices for quality of shoes
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December 2022 by Estevan Ramirez
I bought a pair of shoes here about a month ago. I’m not sure if the young lady’s name, who helped me with my purchase. She was amazing and kept trying to help find a good pair of shoes even though there was only one pair of size 15 that fit me. I ended up buying them and they are great. I’m glad she convinced me to buy them.
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October 2022 by Eersten Keer
didnt accept my online order for an EXCHANGE, since we live in the 80s their systems are not synced between store and online so i’m stuck with $100 pair of shoes i can’t wear. all you had to do is give me the correct pair. what the actual f.
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May 2022 by Elliot Gesang
I've had a hard time finding shoes that fit me well as I've gotten older my feet have gotten wider. But another shoe store recommended that I check out Ecco and I am so glad I did. The manager was incredibly helpful and I found dress shoes and casual shoes that fit me very well. I wore the dress shoes to church this morning and my feet were happy. I plan to buy a lot more shoes from Ecco.
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January 2022 by Alex Brown
Friendly staff and many choicesI went to the store on Saturday, it was packed but staff were helpful and friendly. I was able to try a few pairs of shoes, they were all comfy but too big. So they ordered small size ones for me, and they offered 40% off just like the online discount. I like their waterproof tech on shoes, I got the shoes in 4 days and wear them everyday now.
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January 2022 by wei fang
Great customer service! Look for Tiffany ,she is the best !
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December 2021 by Max Gerbut
Just perfect European shoes
