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February 2024 by Mitchell Delap
Great service, kind people, only place open on Sunday for a rapid tire swap. Did take a while and was $180 for a single tire replacement on a Chevy Volt.
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February 2024 by Jennifer Wahl
Called an hour before closing to buy a tire since my 16 year old daughter's spare wasn't available and she was broke down with a flat. We were 2 min from the shop and 3 hours away from home and Cameron the service manager was no help. Said we couldn't come down and buy a tire because they only had 1 tech. I explained that we were desperate and away from home. He didn't care, thanks for nothing cameron.
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February 2024 by Chris E.
Interesting to see such mixed reviews. I'll admit to not even knowing about this location since we moved here in 2017, but given a recent flat tire and the general, long standing desire to upgrade from the garbage stock tires, we went here instead of the usual Discount Tire close by. Service was outstanding both over the phone and in person. Prices weren't the cheapest in town, but I thought they were okay, and I'm attaching a snapshot of the bill for you to pass your own judgement on that front.
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February 2024 by Loren D Thomas
Bad customer service for 2 days. No updates on car status. Bad communication on what tires and services needed. Inspection wasn't done in timely matter and it wasn't done on the first day. Car was kept overnight for services not being done! Miscommunication among staff and NO manager was present. Was not able to talk with the right store manager on site and phone call were not delivered in timely manner. Was put on hold 3 different times for more than 15 minutes. Extremely NOT happy.
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February 2024 by Asha Taft
Worst customer service I have ever received from any shop. These guys should not be in business due to the way they treat people. Unprofessional and unfriendly. The road hazard is a rip off. They will lie and say they can't do work on your vehicle simply because they don't want to. I dropped off my vehicle at 11am and after many back and forth phone calls, the manager called me and said they refuse to work on my vehicle unless I bought four tires. My tread on remaining tires were 7/32". Give me a break. Sounds like someone there is doing shady practices and lying to customers to make a buck. They also make you sign during the check in but don't tell you they're secretly charging you $10. Patrick and Pete were the two people I dealt with. Please avoid this shop at all costs. You will regret it.
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February 2024 by Vibhav Saxena
Took the lifetime alignment.Didn't do the alignment correctly. Called back in an hour to get it fixed, but now they are asking to come back after 2 weeks.
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January 2024 by Jing Su 蘇敬智
Went in for alignment and wheel balance for a Tesla vehicle. Super friendly and professional. Kept the appointment and did the job on time. Thumbs up.
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January 2024 by Ernest Smith
I kept putting off a slow leak and finally had to get it fixed. I originally scheduled an appointment online with the Columbia City branch. You’re better off not scheduling online per the employee there because they simply cancelled my appointment lol. I’ll call next time to schedule. I then called the Bellevue location and Tate (the manager) let me know that he could get it fit in that day. I spent a lot of time at that location and watched Tate interact with customers of all kinds. He was courteous and genuine to each one. I really enjoyed my day there as I was waiting for them to fix my tire. I had to return to get all 4 replaced due to tread wear on the other 3 tires and due to the fleet company’s stipulations (this is a work vehicle). Tate really excelled at communicated any issues or delays and remained positive. I hope Firestone recognizes employees like this. I hope I don’t have to go back soon but if I do I’m glad I know they give good customer service. They also are in a great location with plenty of restaurants and cafes that can distract you while you’re waiting on your car.
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January 2024 by JB
Scheduled vehicle to get tires changed and rotated a day before. Showed up on time, but for some reason it took them 2 hours to get them to start on my vehicle. They had 5 people who showed up after me serviced before me. Took another hour for them to do their work, 3 hours total of me sitting in their in waiting room like I don’t exist. On top of that I had to pay them for this experience, Amateurs at their finest. Don’t waist your Saturday.
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December 2023 by A B.
Damaged a brake sensor and then refused to fix it because "brakes have nothing to do with tires". Strange that they have nothing to with each other but the sensor started malfunctioning immediately after picking up after a tire change. Also damaged my mirror by forcing an automatic mirror back manually. You're better off anywhere else.
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December 2023 by Joseph Valerio
Terrible experience at this Firestone. I paid $750 for 4 new tires and they ruined the rims on my car. Read the other reviews, this place is terrible
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November 2023 by Edmond Yue
On the first day of getting my new Tesla, I hit a nail in my tire. Lucky it was punctured at the middle of the tread and was likely repairable. Took it to Firestone the next day. Normally I would have gone Les Schwab but they don't open on Sunday. I regret not waitingGiving two stars and not 1 because they were nice in setting up the appointment, took the care in one time, and the tire was repaired and I was able to drive away leave.Two stars because they damaged my rim and denied any responsibility. The damage is about the size of my thumb. Sucks cause it's a new car and not the end of the world. But I'm mad because they denied ANY responsibility.Told me to file a claim, which the manager said, likely won't go through. Because he claimed there was NO possible way it was the machines or tools that could have damaged the wheel. So basically just took me to buzz off.The car is ONE day old. Before the repair, I walked around and looked at it with the Manager working the counter. It's pretty noticeable in the daytime and I definitely would have picked it up before. Note that I had filled the tire with air twice so I have been looking at the wheel for the last 12 hrs to see if it was leaking. So yeah I was looking pretty intently and picked up on it right awayAgain zero accountability. Claimed the damage was already there before. They had to remove the rim in order to repair the tire. The damage was on the wheel they repair. Only their staff drove the car. But somehow they claim absolute zero fault.Oh..they charged $30 for the tire repair. Les Schwab does it for free because they actually care about their customers. So yeah never again. And warning all my friends and every person that ever have tire problems.Not even looking for a payout. An apology or an explanation would have suffice. Hey maybe comp me the repair fee if you feel bad. Would have been all good....but yeah no apology. No responsibility. Brand new car dinged up cause they weren't careful. You've been warned
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October 2023 by A M.
This place is an absolute nightmare. It's infuriating to see that my experience mirrors those of others who've left scathing reviews. I was lured in by their online coupon offering an oil change for $21.99. I meticulously inspected my car before heading to their wretched establishment, making sure it was in pristine condition. Yet, after a mere 40 minutes, they had the audacity to claim the oil change was complete and my front bulb was mysteriously shattered! How on earth does a bulb break in just 10 minutes?! They had the nerve to pressure me into an immediate fix, all to avoid a potential traffic stop. I adamantly refused and hightailed it out of there. Scrutinizing my vehicle, I discovered they deliberately tampered with the power supply line of the bulb! I tested it--requires an absurd amount of force to disconnect. I'm convinced they intentionally sabotaged my front light to strong-arm me into purchasing a new bulb. With a swift reconnect, it was good as new. And to add insult to injury, I caught them red-handed using recycled oil, not the supposedly premium bottled oil they advertised. I'll never set foot in that den of dishonesty again. This experience was beyond abysmal. These people are nothing but deceitful swindlers! They don't even deserve a single star.
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October 2023 by joe d.
I scheduled an oil change, and when I arrived, they said they don't have the filter for my car, even though I had to give the make, model and year of my car when making the appointment. They told me they could get the oil filter from their warehouse, but it would take an hour or so. Their estimate for when my car would be ready was 2 - 2.5 hours, which made me wonder why I'd bothered to schedule an appointment in the first place.
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October 2023 by Roni J.
Stay away for anything tire related. These folks are smiley rippers. Go to discount tire or les schwab