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August 2023 by Dogac Martli
great selection of toys and very friendly staff
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August 2023 by Touba Hussaini
This is my first time writing a negative review. I walked into the store today with my two year old son who was well behaved and the bald man with the strong accent I assume is a manager scolded me for touching a toy. The entire time the manager was staring at my son and I as if we were about to shop lift items (we were not). I will never return to this store. WORST CUSTOMER SERVICE I I HAVE EVER RECEIVED BY FAR. Please give your business to a more deserving place. If you’re looking for toys bellevue square macys has a toys r us in the lower level and there is a Lego store at the mall.The guy running this place is in the wrong industry….I’m certain all the reviews about good customer service are 100% fake.
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May 2023 by Chris Polit
Great store. I think there's been some staff changes. Very courteous and helpful. I'd definitely go there again!
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May 2023 by Alyssa Kurteric
It’s so wonderful to have a toy store in the mall. Wonderful selection of toys and games. Staff goes out of their way to assist you in finding what you are looking for.
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May 2023 by Valentyna Hart
I have 4 kids and we love this store! The service is great. I highly recommend shopping here.
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May 2023 by Amelia Mampreian
Found everything I was looking for! I also found the staff very helpful. Will definitely be back to purchase gifts. They have a great selection of games!
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May 2023 by Hakan Kaplan
The gentleman in question who customers are saying is the owner and yelled at kids was not the owner and is no longer at this store. The staff are nice and helpful and provide excellent service.
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May 2023 by K Elston
My kids and I were so excited to see another toy store at this mall, but unfortunately our excitement was cut short like many other reviews by an employee who was bald and had a foreign accent. He proceeded to reprimand both of my kids at different times both with no cause except holding toys that they wanted me to purchase. When we asked him for help finding a toy he rolled his eyes and while walking away told us he didn't have any of those toys when we were obviously holding one but we forgot where we grabbed it to grab another. When asked to speak to the manager he said it was him and ended up screaming at us, called mall security to get us out, and thankfully for that because mall security very nicely helped us and asked us if we wanted to submit a formal mall complaint against him. Never again even stepping foot at this store. Please believe all these reviews and let's bring better stores to this beloved mall.
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May 2023 by John Kurt
Staff were outstanding. They went out of their way to assist us to get what we wanted from another store of theirs. Kudos to the lady who helped us. She was very welcoming and pleasant. She showed a lot of patience when we had many questions with our impatient kids. We will definitely re-visit this store.
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May 2023 by Heather Curbow
Was looking for a new game. The store had a great selection. Super impressed by the service in the store, particularly when it was fairly busy and kids were not well attended and allowed to treat staff and merchandise with disregard. I was impressed with the amount ofattitude from other customers the sales person had to manage and monitor in the time I was in the store. Retail is rough. I worked retail and can totally feel appreciative of good service when in those situations
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May 2023 by alysha kaplan
For the folks who keep posting 1 star reviews about “the owner” being mean to kids. It’s not the owner and that person no longer works in the store and hasn’t for a while. This is a fun locally owned store with a fantastic team of staff and a great selection of merchandise.
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May 2023 by James Franco
The owner got upset that my 7 year old was excited and running through the store so he decided to discipline him. When confronted he called security. He got paranoid on the phone asking them to come quick . Reading the reviews and his attitude with people I am really not sure why he is in this business
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May 2023 by Mollie Dee Lesslie
I must say, I was and am impressed by the professionalism of the manger and his staff. They were courteous and helpful in all shopping experiences. Love the upgraded product lines that are hard to find anywhere else. The store is clean, well stocked and a great place to buy gifts, year round.
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May 2023 by tao dizzle
Beware, a very angry and aggressive worker at this store who claims to be the owner. A bald guy with a strong Ukrainian accent. Please look at the other reviews on him. He has a long record of aggression towards kids and shoppers!!!
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April 2023 by XIN CHEN
The owner yelled at 1 year old baby! Can’t believe there are such terrible people. He was rude and seemed to no intention on doing business. Don’t go there to spend money for rudeness! How come a store like this exists for selling toys!??
