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March 2024 by Carolina A.
This review is regarding rentals. Went there last weekend to rent a pressure washer. Chose the Bellevue store because Redmond did not have any machines available, but my experience in Redmond the weekend prior, also with a pressure washer was not good either, so I think in general the rentals at Home Depot are simply subpar. We got the unit fairly quickly but when we got home realized they gave us the wrong gun, we called Redmond because it was closer to home and they guy on the phone was super rude, almost offended because I was asking if they could swap the gun for us at least temporarily, while we did the job. He said our only option was to go back to Bellevue, so we drove 25 min to exchange the gun and drove back anoher 25 min to get home only to realize that the new gun was defective! The trigger was damaged. A complete waste of time! We returned the unit and decided to rent from Sunbelt instead. WOW! What a completely different experience. The quality of the machines, the customer service, everything was much MUCH better. Price was just a little higher but totally worth it!
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July 2023 by Google user
Will blow you. Away- the incredible explosion of color and I kept checking the price tags going seriously- you guys are giving this stuff away. Love this place and it is where I go for all of my flowers
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July 2023 by Mack “Mushrooms_r_Us” Clausen
Will blow you. Away- the incredible explosion of color and I kept checking the price tags going seriously- you guys are giving this stuff away. Love this place and it is where I go for all of my flowers
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May 2020 by Guang L.
I am remodel my entire house since 2 weeks ago . almost everyday went to home depot , so happy always get all the help from them . special Anna the lady who work at floor department , she is very knowledge provided me outstanding service !
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May 2020 by beeniegirl g.
I went today (on a Sunday) and all the employees were so organized and helpful. The line outside was long, but moved fast because it was so well organized. Everyone was well distanced. I needed help with picking up a power tool and Jim C. could not have been more helpful and informative. I'd done my research, but he helped me make a informed decision on balancing my budget and needs. I will absolutely come back to this location (and hopefully the same guy) when I'm ready for my next big purchase. Amazon isn't great for everything. Sometimes you need a person who knows their stuff to aim you in the right direction!
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May 2020 by Kate G.
I appreciate them offering curbside pick-up but wish the system would be more organized. People coming to your car without masks on and asking for your order number does not makes sense. You should be able to call the store and give them the order number. In addition blocking a parking spot between cars would help employees and customers to distance from each other better. Their online ordering and shipping to home currently has significant delays (after my order has not shipped for 5 days I waited 50 minutes to get through to cancel order), so it would be nice to be able to pick up items from the store in a safe manner.
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April 2020 by Cory Wright
Their customer service is a joke. I received a coffee table that had numerous flaws (scratches, dents, the particle board was peeling) and I emailed customer service within 10 minutes (with photos) and I was responded to 36 hours later and told to call their customer service number. After 20 minutes on hold, I hung up and emailed again asking for a better number, a direct line, or something. I don't think I will wait to be let into the store while carrying around the coffee table.
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April 2020 by Kristy R.
Although I do appreciate the essential nature of them staying open, there is no way to maintain the 6' social distance once you're in the store due to all the merchandise being displayed in the aisles.
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April 2020 by Sarah S.
My dad was looking to get some gardening soil and it wasn't available for pickup online, so he called the store and they confirmed with him 3 times that if he came to the curbside pickup location they could bring the soil out and take his card inside and pay for the soil. Well we get there and the first employee has no idea what my dad is talking about so the manager comes out, the manager tells my dad they can't do it and that they can't do bulk items, and then some excuse that they can't bring his card inside and run it because of fraud. The manager wasn't wearing a mask and he's saying he needs to protect his associates (yeah sure you need to protect them yet you're wearing a mask) he's also trying to tell my dad garden soil isn't essential (um, it's for growing food, I'm pretty sure food is essential during a pandemic) I think they are just being lazy which is why they aren't allowing people to purchase bulk items online.
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April 2020 by Bryan Smith
They are not controlling social distancing. They are letting everybody in there! Today was a joke! I left, because it was out of control
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March 2020 by E D.
Of all things to happen during the covid pandemic, we have a flood. I dreaded going to a busy store, but curbside pick up made it easy. Someone was waiting outside and ran out to help as soon as I parked in a stall. They brought my order quickly. Thanks Hone Depot!
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January 2020 by Angela G.
Terrible customer service on multiple visits. Some employees seemed so unhappy. I try not to shop here unless it is absolutely necessary or I have my husband go because it seems like men or construction workers seem to get better service than women shoppers. At least that is my assessment after multiple visits to this location this past summer.
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December 2019 by Dana R.
Bought some blinds for my new office in August in preparation for my new office to be opened in few months. When the blinds were installed, some windows were missed. They did not call us to let us know and we waited 2 weeks before calling them. We called both the installer and Home Depot and they had no idea where they were and when the remaining blinds will be made. The amount of blame shifting is ridiculous. Someone should take accountability.
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November 2019 by Dapeng Liu
WARNING: Purchase appliances from Home Depot is a disaster. If you want to keep out of trouble, find other reputable sellers like Costco, Best Buy, etc., ESPECIALLY if you are not WHITE.
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November 2019 by Dapeng L.
WARNING: Purchase appliances from Home Depot is a disaster. If you want to keep out of trouble, find other reputable sellers like Costco, Best Buy, etc., ESPECIALLY if you are not WHITE. tl;dr. I paid Home Depot to install new appliance purchased from them, but they refused to do it TWICE without giving any reasonable explanation. So they either 1. unprofessional, lacks technical skills or training, or 2. just don't want to do the work (my laundry room is on upstairs, so they need to move washer/dryer up and down), or 3. are racists, because I am Asian. Long story version: I purchased washer/dryer/styler from Home Depot, because their price is fair and provide installation service. But unfortunately, it is a total SPAM. On the first delivery, they found the washer was damaged. I asked them to install other appliances, they refused because they said they must be installed together. On the second delivery, the delivery men checked my laundry room and told me they can't do installation because the water outlet box in my laundry room is too small, so it can't fit the LG Sidekick washer (the washer in the pedestal). But in fact, before I purchased them, I went to Home Depot to ask the installation, the shop associate confirmed the pedestal washer doesn't have special requirements for the outlet box. I also checked LG's official installation video, it shows the regular outlet box. And later after the delivery men left, I contacted LG USA customer service, they also double confirmed it doesn't have special requirements. I explained to them I have double confirmed with Home Depot shop associate and online video, but they just said no without any reasonable explanation. They didn't even measure my current box, and didn't tell me what size is "bigger" enough. On the following day, I hired a general contractor to my home to help install the washer and dryer. We installed them successfully, they fit my outlet box perfectly, which means both Home Depot shop associate and LG customer service are all correct, but the Home Depot delivery men are totally wrong. I called Home Depot and spoke with the store manager. The guy inisisted his delivery men did the right thing because they "followed LG installation spec". I asked him to show me the installation spec, but they refused. Home Depot didn't even fully refund me the installation fee I paid with the appliances! I have filed a complaint to BBB. I didn't expect it could help a lot, just want everyone to be aware of this kind of SPAM. Don't think you will get what you paid always, they can refuse the work anytime!!!
