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January 2024 by Kevin Brooks
Drop my dog off for a week, picked her up and she was clean happy, well taken care of. Highly recommend.
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November 2023 by Cherie Morris
Jax is a wonderful place for our Vizsla. The staff is kind, attentive and helpful. Cate the Great loves it!
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September 2023 by Early Sudianto
My dog pillow had great experiences and time while he was attending day care for a short period until we got a spot for the one location close to home. This is the only reason why we switch place. Staffs take care of pillow attentively. Would recommend it to dog owner.
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August 2023 by Lucy P.
My dog boarded here and she loved it! They sent me a few pictures of her during her walks, which was sweet. The staff were all friendly and gave my dog a lot of personal attention. We will be back!
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June 2023 by Denise Garcia
The customer service is really good, but most importantly they are super patient with my dog, a Samoyed who is super loud and hyper. I don’t use daycare much, but this is definitely a place I feel comfortable taking my dog to.
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May 2023 by Laurel Webb
I had a great experience with Brittany and Jax Bellevue. Brittany took the time to ask me questions about my puppy, Luna, and made sure I felt comfortable leaving her in their care. What stood out to me was their approach to setting Luna up for success. Brittany communicated how she would introduce her to the new environment to make sure it was a good fit - not only for Luna - but the existing clients of Jax Bellevue. The staff that I met were kind and caring. My experience with Brittany and Jax Bellevue exceeded my expectations. Thank you, Brittany and Jax Bellevue, for taking care of my fur-baby, Luna!
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March 2023 by Rachel Cox
My dog loved going for his free trial evaluation! Right when we picked him up we got a cute little report card telling us about his day. We booked an overnight boarding stay for the near future and are so happy to have a daycare/boarding that we know we can trust and my dog comes home tired! There's also a cute store inside selling some dog accessories and toys.
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March 2023 by Alex K.
Like the other reviews echo, would highly recommend NOT bringing your dog here. I dropped off my puppy the other day and not only was the "store manager" extremely rude to me, I also heard her yelling at my 7 month old PUPPY as soon as she thought I had left. It's not the first time I had heard staff yelling at dogs either. This place honestly should be shut down after the amount of horror stories in these review comments (and many more I've heard personally). Shame on the owners for keeping it open. 100% would not trust them with my dog.
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March 2023 by Karina C.
I just had the worst customer service experience with Linnae at this place. I was late to drop off my dogs due to work and a newborn at home. Linnae was trying to scold me for being late and said I had to reschedule. No one mentioned to me that I had to be there within a 15 min window. I don't want someone that is rude and no compassion to watch my dogs.
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January 2023 by Alejandra Spears
It doesn’t take a lot to see how much the team at Jax cares for the dogs. They have systems in place for every scenario and are very communicative when anything (whether good or bad) arises. The team members bring their own pups to work so the environment is more of a big family than anything and paying customers can rest assure their dogs are being treated with the same care and love. At pick-up, a kind friendly face always comes out to give a brief summary of the day your fur child had! What a touch of great customer service especially after covid. I don’t see how anyone could give this place a bad review knowing how much Ashley (the manager) and her team care about the pups and it shows! Thank you Jax for giving my little baby the ability to make friends, play, and have an overall amazing experience every day she’s there!PS: their outdoor space is great too! It’s the length of the building and the pups can just play and run around in a safe fenced in area completely supervised. Isn’t it amazing the team at Jax does all this work for us and spoil our babies rotten?
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January 2023 by R3
The workers and manger at this place are very rude and lack simple respect. It not hard to be respectful to someone as ur client/customer, that’s a shame.
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January 2023 by Alejandra S.
It doesn't take a lot to see how much the team at Jax cares for our canine besties. They have systems in place for every scenario and are very communicative when anything (whether good or bad) arises. The team members bring their own pups to work so the environment is more of a big family than anything and guests can rest assure their dogs are being treated with the same care and love. At pick-up, a kind friendly face always comes out to give a brief summary of the day your fur child had! What a touch of great customer service especially after covid. I don't see how anyone could give this place a bad review knowing how much Ashley (the manager) and her team care about the pups and it shows! Thank you Jax for giving my little baby the ability to make friends, play, and have an overall amazing experience every day she's there! PS: their outdoor space is great too! It's the length of the building and the pups can just play and run around in a safe fenced in area completely supervised. Isn't it amazing the team at Jax does all this work for us and spoil our babies rotten!
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December 2022 by Thomas Valdriz
Would not recommend boarding your dog here. My 5 yr old dog got bit on the face pretty badly while boarding over the weekend and I got a phone call a few days after the incident (at least two, based on piecing together) and was told that my dog had been "scratched" in a "scuffle" so I didn't think anything of it.I took my dog to the vet after picking him up and got confirmation that the bite was old and more serious than I was made aware of over the phone. It required soaking the wound to remove dead skin and revealed a pretty massive (3 inches long, about a half inch wide) wound on one side of his muzzle, with small punctures and a missing tuft of fur on the other side. He'll definitely have a permanent scar.Staff is nice enough but I feel like safety is not being taken as seriously as it should be - I understand that accidents happen, but we left an emergency contact on file for a reason and our contact would have been more than willing to pick our dog up and take him to the vet. We were later told that our dog seemed to "not have a good time" and wasn't interested in eating - probably because he was in pain and had been attacked by another dog? Pretty disappointed in how this was handled.
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December 2022 by The Fam
I appreciate the access to a place, that is fairly close to where I live, where I can give my dog a quick (okay, not really quick ?) bath easily and for a decent price (they also offer doggy daycare if you're looking for that)
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December 2022 by Tanya T.
I guess I should have read the reviews! Our dog boarded here and not even an hour into her stay, she was attacked by another dog! Having to pay an emergency vet bill still has me pissed off, so much so that I'm considering small claims! Our dog is still healing and I'm still pissed!
