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December 2023 by Ruslan Gladchenko
Friendly. Quickly and efficiently. All clear.
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October 2023 by gareth best
These guys are a customer service disaster. The phone center takes hours to get a hold of, and when they set your appointment (finally) they often don’t confirm with the technician. Then, he will request for you to change your appointment. And, he never answers his phone. The machine works inconsistently and they are of ZERO help.
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October 2023 by d eaglin
O’s Interlock is a fantastic company. with a prompt, courteous and respectful environment to all customers.
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May 2023 by cheyenne
I live in a location that doesn’t have lifesafer, they weren’t able to help me so I basically have to move.
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February 2023 by Karen B.
I can't even begin to tell you how pathetic this company is. The device interfers with my wipers, my steering wheel and my starter. I spend more time trying to get this pathetic piece of crap to work correctly. I rescheduled an appointment due to a family emergency and they charged me a no show fee. They've overcharged me from day one! DO NOT US THIS COMPANY. I just scheduled to have mine removed.
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April 2022 by Wharvey913 ..
LifeSaver Ignition Interlock retains customers by providing a product and service that is more likely to keep folks out of legal compliance, than saving lives. That's the LifeSaver difference!This is a flawed and fraudulent business model.I've never paid for a service, month over month, as unreliable and problematic as a LifeSaver device.1st Appointment: Install location - West Seattle, WA. December 2020.Technician showed up late. My LifeSaver device was installed incorrectly. My information was entered into their system incorrectly - this resulted in not being found in their system every time I called for assistance. My car had to be towed to a different shop less than 24 hours later because it would not start. I missed a day of work.2nd Appointment: Install location - Bellevue, WA.I've developed a good, working relationship with this tech because of the frequency in which I've had problems with their product (monthly), and his responsiveness to address any issues.After "fixing" what he viewed as an obvious install mistake, my vehicle still would not regularly turn on. After providing a clean breath test, and being prompted to start car, I turned the key, and it killed my battery completely. The technical assistance provided from the 1-800 number was to disconnect and reconnect the battery. This is how I had to start my car for weeks. This is not a safe or reliable way to get around.3rd Appointment: Bellevue, WA.Tech #2 completely uninstalled, and reinstalled device. The same issue persisted with less frequency, but has remained. After having been a customer for 16 months, there is no record of my device not working properly in LifeSaver records according to the gentleman in the Records Department (4.28.22).Additionally, the bracket holding the camera easily falls apart. The screw and locking bolt do not stay connected. The suction cup to the windshield easily falls off. When this happens (weekly), the driver is in violation / out of compliance.Upon uploading my 180 Day Report to reinstate my driving privileges, Tech #2 stated there is nothing keeping me from having the device removed from my vehicle. A LifeSaver representative on the phone (weeks later, on 4.27.28 ) stated that there was one incident that may keep me from driving without an interlock device. Less than 24 hours later, a different LifeSaver representative on the phone stated that I have dozens of violations over several months, and I would need their device until a 180 Day Compliance Report was successfully completed.I have 17 years experience working for an auto detailing and concierge service; 15 years working in the restaurant industry; 4 years working in healthcare - expanding Behavior Health Services, Intensive Outpatient Treatment, and Residential Treatment. LifeSaver as a company, is a barrier, not a resource.If I could do it all over, I would choose another company to work with. If you value your time, money, or livelihood, you should move forward with a company that does too.
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April 2022 by Lulu T.
This place may seem like it is nice at the beginning but when your service is about to be up they keep telling you you need to have it longer. My husband has had this device for a year and had no issues and was supposed to have it removed in March but was told he needed to have it for 6 more months because he missed a blow. It seems like they are trying to get more money out of it. Would not recommend due to this. The process to get this removed has been frustrating and the customer service is awful.
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February 2022 by Anonymous A.
This location double books so even if you are on time you won't get out of there in a reasonable amount of time because they will be helping two or three people at once. The company is horrible. They are not at all responsive. The customer service line is always busy. I've waited at 30 min every time and up to 3 hours most recently and still haven't been called back. My device has locked out 3 times now and I've had it for 2 weeks. Each lockout has been a malfunction of the device where I passed the breathalyzer but it made me repeat the test so many times it counted it as a violation and locked out the car. They do reset it for free when it malfunctions but they threaten to charge you over the phone. The man at the shop is much nicer than the people on the customer service line. Either way it's a huge waste of your time dealing with multiple lockouts when you haven't done anything wrong. I have called multiple times to complain. I have spent over 10 hours combined at the service center or on the phone trying to get help. The device malfunctions so often and repeatedly that I am trapped in my car for 10-20 minutes at a time each time it happens. You cannot get out of the car when it malfunctions or they will call it a violation. You just have to keep trying until it finally works. Sometimes it makes you wait 5 minutes between tries. Customer service agents and the installer location have zero contact. They quote below what they charge you every time. Each charge has been over what I was told it would be by $10-$30. When you ask for an explanation they just blame each other and say they have no idea how it works on the other side of the company. Their invoices never match what they actually charge you. When you call and ask them to explain they say they have no control over it. There is zero accountability and zero transparency. DO NOT GO HERE OR USE THIS COMPANY. Any other company is better. Most of the other companies actually have mobile services or they can give you lockout codes over the phone. This company can't even look at your data unless you make an appointment and come into the shop which is only open Tuesday-Saturday and hardly has any open appointments. Good luck finding one if your car lockouts on Friday or Saturday.
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January 2022 by RA S.
Wow, do I wish I had read some of these reviews before choosing Lifesaver as my .interlock provider! Talk about making a bad situation terribly worse! From the begining the only technition in all of San Diego knows nothing of customer service and I can only assume he believes knowledge there of to be completely I was an idiot or dirt bag unneccesary. He has a gruff demeaner to say the very least and spoke to me as if I was either an idot or a dirt bag, I'm not sure which. This Tony Sopranos minus the wardrobe and the height. Further, when my ignition lock froze, they let would not provide me with any useful information for three days. I was given useless advice repeatedly and had to stay on hold for excessive amounts of time to get it while roasting in the hot sun of a parking lot. I finally took Uber home in discust. Finally on the third day, some one called me and told me to do a hard reboot which worked. The technition told me it was the lube on my battery connectors and not their advice while brushing past me no
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January 2022 by Jake J.
The worst customer service at the main office in Wa. absolute trash customer service skills if you can get them to answer . On hold for 45 minutes every time we ever had to call which was at least every three weeks ,sent two emails and left callback number and zero response trying to get information on removal . Monthly charges that were never the same amount . Made sure they got their $ 150.00 fee to remove that device though .They are making tons of money on the "maintenance" which really is only a text every month telling you when your appmt to calibrate is - this is by far the worst of those companies . Also if the vehicle needs repairs it is total chaos to get the " code "to disable the device so that the repair shop can do what they need to do. The guys who install them are local and they are great but not Lifesafer. If you have to have one of these devices just buy it and have a local certified shop install do not have a middle man like this company if that is at all possible. Jake
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December 2021 by Ryan Otto
Service is professional, punctual and always available when needed
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October 2021 by Brittany N.
Do not get this service. You will be over charged Everett 2 weeks for something they can think of. If the machine goes into sync you can forget about getting to work school or anywhere. Your car will not move. The 800 number doesn't work so you're literally stuck until a representative reads you a list of things to do. When that doesn't work they tell you to call back the next day. If you ask to have it taken out they want to charge you 2 separate fees. I'm getting this s*** removed and going with another company. It's not worth the money ohhh and noons knows how to do a damn thing once you reach the 800 number
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January 2021 by RONALD SPRADLEY
As long as they send any and all data to Washington State department of licencing theyll get 10 stars for me on every daily basis
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January 2021 by Erdenejargal Tsogbadrakh
Nice and smooth serves
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June 2020 by Kelly Engle
They were vary professional
