-
January 2024 by Shilpa Shastri
Really like the couches. Can’t wait to receive mine. Chris at the Bellevue store was great and provided a lot of insightful information.
-
September 2023 by Nance T.
First of all, they don't tell you that they arrive in pressurized boxes that weigh a ton and are very difficult to move to another room or impossible to move to another floor. Also really hard to get out of the boxes without destroying them.The assembly was difficult as everything including the fabric was stiff. The pieces of wood that the legs go in were loose and the sections moved and shifted around constantly.I don't know if they are making these in China at a cheaper factory but what we got was not anywhere near what they advertise.Returned for a refund. Original cost $5,648.13. The refund we received was $3,712.72. Short by $1,935.41. I did not received a refund notice but rather contacted them 10 days later to find this horrible discrepancy.Buyer Beware!! DO NOT BUY!
-
August 2023 by Joseph Huppert
Got our couch here a few years ago and it has been such a change to how we can rearrange our home. The versatility has allowed us to move things around easily and even change the whole look of the couch by changing out the coverings.Every time we have gone back in the staff has been fantastic.
-
March 2023 by Marissa Miller
CHRIS is amazing!!! So helpful! Definitely five star customer service! I had many questions and she checked in with me multiple times.
-
December 2022 by Misty Nahoopii
Great experience. Went in store multiple times and every representative was knowledgeable. Gave helpful advice regarding method of purchase and made a post sale price adjustment a breeze.
-
November 2022 by Toni T.
I was pleasantly surprised while wandering Bellevue Square to see a Lovesac storefront! I have seen the commercials for quite sometime and was so intrigued by the product and ability to customize so much, but my husband wasn't sold on it. Fast forward to walking into their store, seeing and feeling the fabric options, sitting on a couple sample couches, and a nice cutout display to show my husband the most important part, the guts of the furniture and how it works! An excellent explanation how everything works by Olivia, the manager and an awesome gridded table where you build up your dream couch! We were offered a couple fabric samples to take home, along with emailing me a quote. Once back home though, we measured what we built up and had to make a few changes. I played around with designs on the website and a few emails and calls back and forth and we're all set. They don't deliver to Alaska and I feel like Olivia and Christine went above and beyond to help us with our third party shipper to get our furniture shipped. They ship for free in the lower 48, so it went to the docks for free in Tacoma and we took care of it the rest of the way! A mere 4 days after ordering and I'm contacted, letting me know the order is packed per my request and will be shipping soon! I sure hope we love this furniture once it's here and set up, like we think we will!!
-
October 2022 by JULIE HEALY
Christine was so helpful! She went above and beyond and took care of my first order. Once the delivery came, we realized we wanted one more piece so I emailed her back and she placed the order for me and it’s on its way! My laptop was acting up so it was such a blessing for her to be able to take over for me and complete my order! Incredible customer service and amazing Quality! Thank you thank you thank you!!!
-
September 2022 by Dale Edmonds
The young gentleman who assisted me with my purchase did very well but he may want to learn some customer service for talking to people on the phone.
-
July 2022 by Mary Lynn Bryant
The product and the salesperson were perfect. He liked to play Jenga with them and encouraged us to use the block models and actual furniture to do the same. A very interactive and engaging experience. I love how simple and small the show room was, too.
-
May 2022 by Trevor Valentine
The store had all the answers we needed and was so friendly great experience overall
-
March 2022 by Meg Perkins
Such a good experience. Kara was so helpful and patient with us! We bought two pillow sacs and will be back for a sactional!!
-
February 2022 by Kalan Kelly
I worked with the store out of Bellevue WA and had nothing but a positive experience. Through the phone, I was able to receive photos of different configurations, fabrics, and photo examples of the full couch with the fabrics I was considering. They absolutely get 5 stars for customer service!
-
January 2022 by Beth Thiesfeldt
We love the LoveSac brand and had an excellent experience ordering through the Bellevue Sq Mall store with the help of Chris! She was super friendly and worked quickly to make adjustments and provide all information needed!
-
January 2022 by Megan M.
We were excited to look and hopefully buy a new sectional from Lovesac. However the customer service was terrible, was rude and disrespectful to us. Sad situation.
-
October 2021 by Kim McKinney
Great showroom experience and there was zero pressure. Nash was really patient with our changes and sending new quotes. We are so excited to receive our pieces!