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March 2024 by Britta Pyle
Great massages.
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February 2024 by Laura Cameron
Great massage. Bellevue Eastgate is a great Massage Envy location.
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January 2024 by Christie Jones
Chien was fantastic! I did a deep tissue with him and he REALLY got into my knots - while also somehow leaving me feeling relaxed afterwards (usually a true deep tissue doesn’t). I’ll definitely be booking with him again. Also thrilled that this location offers the microderm infusion… or whatever the heck it’s called :)
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January 2024 by Susan R
We have been clients for over 8 yrs as members and we do not recommend this location or opting for the membership plan. If for any reason you do not use the monthly visits they make it very difficult to cancel. The owner cares nothing about working with a client. We have hundreds of dollars of hours that they will not transfer to another family member who also pays their monthly fee to use. Highly do not recommend, prefer Element Massage by far.
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October 2023 by brooke nelson
I love this clinic! The staff is warm and friendly and makes you feel immediately relaxed when you walk through the door. I received a customized facial and I can already see some improvements with my acne. I cant wait to go back for my next appointment!
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October 2023 by SS Obegley
I used to absolutely love Massage Envy. The pandemic really messed up their program and its been impossible to book messages unless you book months out. I finally had to cancel my subscription and lost 3k worth of credits. I requested half of that back and they denied me. Per the contract they are correct but this was pretty bad business in my opinion. Maybe its a great business model, they just made 3k and didn't provide any services.I reached out via the link that was provided and have not heard back.
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July 2023 by Google user
The greatest therapists you'll ever get to see. The Front desk are always ready to help. Lin is especially effective and kind. The esthetician are the best you'll ever see. Overall probably the best Massage Envy EVER!!!
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April 2023 by JazzFan80
Best Envy location in the country! Highly skilled team of LMT’s, and Cathy, the owner, exhibits incredible professionalism and care!
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April 2023 by Eric Leland
Don’t sign up they take your money and you get no services. This model needs to change or go out of business.
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February 2023 by Ann Plotnick
Facility is great but don't join if you have a busy schedule because it is very difficult to set appointments. After accumulating credits with your monthly payments you will find it almost impossible to get caught up as you can only give away 1 credit per month. If you want to quit you forfeit all of your accumulated credits after 60 days too.Another heads-up: At Massage Envy Lynnwood they sold me several hundred of dollars worth of expired Jan Marini products. They did refund me AFTER I discovered the dates but the entire ordeal was disappointing and draining. LOVE the Jan Marini line but not purchasing it here again.
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February 2023 by Ann P
If your schedule is very flexible you will have no trouble scheduling your massage services and will get great use of this membership. However, if you work long hours or are restricted with a specific schedule don't expect to easily book appointments on your schedule. This will make your credits (that you pay for automatically every month) accumulate with very limited possibility of ever getting caught up. Also you are now limited to only being able to give away 1 credit per month. These policies effectively make it so you accumulate credits and you will most likely never use them all. If you end your membership you forfeit your credits after 60 days which keeps you from wanting to quit. It's so tempting to try to get caught up - yet so difficult to ever accomplish.
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August 2022 by Anna Belle
I've been a member for 15 years or longer. Unable to get appointments and when I do they cancel on me. Now they've increased price to $85 per month without any notification. They also have some rude front desk staff who struggles with customer service. I think it's time to end my business with Massage Envy.
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July 2022 by Michelle Luce
I’ve been a member of massage envy for 15 + years. I would get a 2 hour massage weekly. Now I can’t even get a massage ever. I’m on the cancellation list but I’m never called. There are no appointments available because they don’t have enough therapists. I’m paying for my monthly dues but can never get in. Very disappointed and not sure why they won’t book me a future appointment. I sure hope this changes and they will hire more massage therapists.
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May 2022 by MARIA PASIAK
I am member for past 3 years and love Eastgate location but when I try to schedule massage 2 per month is impossible, why you have so many clients if you can’t serve the one you have ?? This is not right !
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May 2022 by mythri d
It was my first time experience and i would say it was okay-ish. I booked a customized massage and i think they did a decent job but there was push to buy other products, services and book other things throughout. I understand that's the business model but i was just looking for a customized facial and not enroll in a long time plan or get unsolicited information about other products. They asked me to take some other treatment for additional charge, they also recommend i buy some products thats good for my skin, buy yearly package and i had to be Stern and say NO to everything. They also take credit card information during the time they schedule the appointment itself so they can charge you for anything later. Somehow i left there with a sour taste.
