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November 2023 by Dmitry Grigorenko
My spouse and I are very happy with experience at this store. Very attentive personal, no pressure, ample time to make decision, smooth experience.My only concern is bugs on their website, eg when I wanted to save search results, the site said it'd email it to me, but never I received that. Bummer.
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November 2023 by Jordan Suther
Hats off to Kristi who updated our delivery date to same-day when my wife and I needed it!! Great customer service. You’ll be happy to work with this team. Very satisfied with the mattress and the process and easy from start to finish.
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November 2023 by Marcella Ohlsen
Wilson took great care to help us in getting a low profile box spring for our elderly mother. I appreciate his friendly and attentive service! It was a great antidote to how many companies these days do business. Keep up the old-fashioned human touch!
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October 2023 by Neal Raval
Great customer service at the Cross Roads Store. Sonny was super friendly and did. a fantastic job with our new mattress. Much appreciate it. To better sleep going forward! Cheers, Neal
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October 2023 by M Biscaino
This guy's are on spot. In the know..super educational. Kind, funny, personable and professionalwith regard to a personal purchase in a public space. 45 min. Purchase and delivery set up complete. 1 and done in record time. Kinda wish I needed more than one mattress so I had a reason to come back. One more thing. Both guys were quite handsome!
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October 2023 by Sharon Wang
Kristi and Sonny were great to work with. They helped me narrow down my selections at both locations and I purchased my guest bedroom mattress on the spot. Will be coming back when I'm ready to switch out my own!
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October 2023 by Julie Ziegler
We were greeted promptly by Lucy and she was incredibly helpful and responsive to our needs. We were in a hurry, so she quickly ascertained our preferences and directed us to several mattresses that could meet our needs. She took our info and enabled us to complete the transaction online. It was a wonderful experience-thank you!!
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September 2023 by Breanna Balcerzak
Had the best experience at this mattress firm location. Lucy eagerly greeted us & reviewed our comfort preferences & sleep habits in order to show us and explain in depth mattresses that would be the best fit. Lucy was patient & kind throughout our entire visit & we were able to confidently purchase a mattress.
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September 2023 by Tina Guan
I found this mattress firm store at crossroads. Very convenient place and the store representative Sonny was very nice and helpful. The store carries various options to choose from. Sonny helped me Found my perfect mattress and got it delivered the next day!! The delivery service was awesome too!
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September 2023 by cindy. Hang Zhu
Today I received an excellent service from Wilson. Once I told Wilson what I needed and my budget range, he right away gave me some options that met my requirements. Also my neck pain problem, Wilson even gave me multiple pillows to try out! Amazing service! Would definitely recommend MattressesFirm to my friends!
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September 2023 by Kareth Hyatt
Elle was fantastic. She listened to our concerns and helped my son find the perfect matress. There was another gentleman there who rang us up and he was both professional and down to earth. We will be back.
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September 2023 by Dusan Masar
I bought a firm Beautyrest mattress at Mattress Firm.The staff was friendly, helpful, and knowledgeable. I bought it today and it will be delivered tomorrow! I would highly recommend Mattress Firm Bellevue to anyone looking for a quality mattress and excellent service.Thank-you Wilson !
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August 2023 by Abigael King'asia
Excellent experience at Matress Firm branch at Bellevue Crossroads! I was highly impressed by Wilson’s impeccable customer service. He was very patient with my inquiries and was able tailor the products to my special needs. Not forgetting to mention the very amazing sales for items. I would strongly recommend Mattress Firm
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August 2023 by David Harder
Wilson was fantastic! I wanted to get some new high quality sheets for the queen bed in my guest bedroom and he helped find the right ones for me and let me know there was a buy one get one free promotion! So great. Everything was good except the very poor system he had to use to check me out, it took longer than I expected to make the purchase and it was NOT his fault. The sheets are now in the dryer and I have a guest sleeping on them soon. Thanks again
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August 2023 by Steve Perovich
We were very pleased with the level of service and professionalism extended by our salesperson (Ben) at the Crossroads MattressFirm. We received our new mattress yesterday, and the delivery team did a fantastic job on a fairly difficult upstairs location. Thank you all!
