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March 2023 by Ayda Storm
I received a check from a multi billion dollar vehicle manufacturer as a goodwill payment for $6000. I Went to the Lynwood,Washington location to inquire about their check cashing fees and I was told by the teller that she would need to call the vehicle manufacturer and verify that they had issued me the check. It was after 5 PM at that point and their headquarters office was closed.Without any consent she took the check and made a copy of it. I told her I no longer was interested in their services and I left. The next morning I received a call from that locations manager to let me know that she had spoken with the manufacturer and confirmed that they had issued me the check. She told me that they were looking forward to cashing it for me and it would be at 2.99%.I was very confused by this phone call because I never gave them any consent to contact the manufacturer and discuss this check. In order to receive this goodwill payment from them I had to sign a very strict disclosure agreement.Due to unforeseen circumstances with my own financial institution, I regretfully decided to go to the Money Tree location in Bellevue, Washington and cash the check. I called prior to showing up there and was again quoted 2.99% just like the manager from the Lynwood location had quoted me. At this point I was so distressed by the situation that had just taken place at my own bank, I didn't realize that the teller charged me a 5.99% fee to cash the check.$359.41.The next day I looked at my receipt and realized what had happened. I called Money Tree's customer service center to confirm with a representative that it should have been 2.99%. I went into the Bellevue location with my receipt to speak to a manager. Tim the assistant branch manager was behind the counter and took no responsibility for anything, was incredibly rude and unprofessional, incapable of articulating a clear, concise explanation as to why I had been charged so much and then he proceeded to berate me about how I had even obtained the check. This is only the 2nd check I have ever cashed at money tree, I have no criminal history, I have no history of any type of check fraud or any type of fraud for that matter, I provided him with plenty of proper identification, etc. Apparently the manager from the Lynwood location had not provided any details in my account about the conversation with the vehicle manufacturer, aside from the approval to cash it. Tim then said he would be calling the Lynwood manager to get clarification of exactly why I was issued the check. The Lynwood manager said that she did not speak directly with manufacturer, the teller,whom I had specifically told I was not interested in using their services, had made the call and she claims the vehicle manufacturer told her that I was issued the check for selling their Headquarters office a vehicle. That is absolutely false, (although would have fallen under the 2.99% business check fee because that would have made me a " vendor" and " vendor" would have been equivalent to a " payroll " check according to Money Tree).I asked to speak to the manager and she proceeded to also treat me like a criminal and failed to provide a clear, concise explanation of why I was charged such an exorbitant fee. She asked me if I was a business owner and I said yes, I own an LLC because I'm a private contractor. She asked to see my business license and she took it and proceeded to start entering all of the information into her computer. I have no idea why she was entering all of my business information into the computer without my consent, because she made it very clear that because the check was not written out to my business name she would not be changing the fee.I feel like the privacy of my personal information has been completely violated. I feel like the aggressive and repetitive questioning I received in regards to how I obtained the check made me feel like a criminal not a customer.
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May 2022 by Monica D.
Michel if I remember very well his name gave me a hard time receiving money, this is the second time. Everybody else helped me before but this person no. First time he look at me and said he did not felt comfortable giving me money. I asked him why and he said he can not give information. Felt discriminated by him. Now today same thing but this time he asked me to give him personal information which I refused because before I wasn't asked for it and he said that in his location he requieres to know what he was asking for.( no true)
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November 2021 by Jaqueline Reyes
(Translated by Google) Good service.(Original)Buen servicio.
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January 2021 by KAROLYN Pearson
I was told to bring spmething that showed what my income was for updating my acct. So i brought a letter from my pension co. I drove 30 miles to get there and girl tells me cant accept it. St law requires info to be no more than 30 days old. They did not tell me this when they let me know i needed to update when i was last in. So i suggested that it might be a good idea to inform the customers of this little fact.Think i may just go to Renton if find myself in need of some extra cash.
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September 2019 by Kevin Miller
I can't wait to get a loan ! Oh forget the loan I want a free pen!
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June 2018 by John W.
The branch manager (Eva?) was super, SUPER awesome and helpful. I'm in a bind right now and she went above and beyond to help me get the money I needed and a due date (2 weeks) that fit my pay date from my job. She was so empathetic to my situation, which was not typical at all. The important thing to note in this review is that mine was not your typical loan. I'm ever so grateful and I will ALWAYS use this branch for my temporary financial needs. YOU should too! They are very willing to work with you, help you out of a tight situation and help relieve the stress you're under. Love this branch!!!
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June 2018 by Marcos Sanchez
They gave a free pen and it was red my favorite color! Love this place
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January 2017 by Jeanne Sevaaetasi
Very nice employees, helpful and fast.
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May 2016 by Al Agena
Nobody likes to take out a payday loan. However the staff here has always been courteous and helpful without fail.
