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December 2023 by Jacques I.
Pet Supplies Plus is such a great addition to the Factoria Mall and Bellevue area. We discovered this pet store after visiting next door's Amazon Fresh and have been coming here for pet supplies ever since. It's always a great stop for the fur baby, with friendly staff and items we need. Pet Supplies Plus has a good selection of items, with a large variety of different, quality dog food, with a treat display case and an area where you can select your own bones, raw hides, etc. For what you're looking for in terms of pet care and toys, they have the essentials, and always have seasonal items. In addition to goods, they also have a bathing station where you can bathe your own dog or pay for grooming services with the staff. You can also easily book services online and start your own account to track rewards, etc. I've used the bathing station, and they give you two towels and allow you to bathe your dog for 30 minutes, with choice of shampoo and a dryer to use. I'm glad there's a Pet Supplies Plus in the area for my fur baby.
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November 2023 by EnochthaEagle E.
Horrible service, the manager was very rude and wouldn't sell me a feeder fish. She was the most meanest person I've ever met. Especially in a customer service position there's no way she should talk to me or treat me like that. I would not recommend this store to anybody that they don't treat the fish right they don't treat their animals right they suck.
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November 2023 by Aahana C.
CHEAP QUALITY. In September I bought a $30 leash for my dog here, found out 2 months later the strap is almost ripped up. My dog is not a leash biter so unsure why this happened other than just cheap material. Went into the store to request a refund or an exchange, but because this happened past 30 days they could not do anything about. Not only was a very dissatisfied by the service, but a $30 leash is no joke, you would expect it to hold for the money. Do yourself a favour and buy your dog stuff off Amazon at a fraction of the price. I used to be a regular shopper here for my dog, but they lost this customer.
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October 2023 by Johnny -
Store is nice, selection is pretty good too. However, prices are a no go for me. Everything is overpriced compared to competitors. Sure, they offer price matching, but price matching on 10+ items is a tedious hassle to both the customer and employee. Advertise better prices instead of your constant so-called "deals" and maybe you'll get more business.Staff has always been pretty nice and understanding whenever small problems come up. So this is by no means a reflection on the staff, but more of the business as a whole (Don't get me started on the super SLOW website either).
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September 2023 by Rose Vldross
Pet wash, drainage needs to be fix my 20 minutes time went off just waiting to unclog the hair of the drainage. Employee was nice. But need to fix this problem
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August 2023 by Kerwin Burton
Just getting to know this pet store, and I'm an early fan, over Petco which I've used for everything pet related, previously. Their self wash station is awesome!!
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August 2023 by Cure Cancer
Friendly staff. They have decent sales. Their regular prices are higher than all of their competitors for the exact same items. They will price match though. I'd like to see a much larger selection of frozen-raw for cats like Vital Essentials, Pet Pantry, Steve's Quest. Well-kept store.
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August 2023 by Sandra Skrinnik
Nice store, would’ve gave it more stars if it wasn’t for a rude employee. I went for a return, and apparently she got annoyed and said “great” in a sarcastic way like I was burdening her or something. Very rude, apparently a 2 minute return is too annoying for her. And she stared me down the entire time when another employee was helping me.made me uncomfortable
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August 2023 by J C
Pet Supplies a great place for fur babies, but I hope they consider increasing the number of aisles for cats and other animals. Currently, dogs dominate most aisles in the shop, and I'm not sure if such a large number of aisles are necessary for just one animal, even if dogs are the most popular pet for many people.
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August 2023 by Carla Banks
Amazing service because I was in self serve and they were happy to help. Cashier was helpful as well. In and out and I loved the experience and so did my dog
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June 2023 by Pamela Eisen
I had a great experience at this large, well stocked store! The staff was friendly and knowledgeable, and even gave us tips on how to put together our crate. The Groomer was also excellent. Our dog looks so much better now. We'll definitely be coming here again!
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June 2023 by Jim Annand
New pet store in factoria mall! Tulip needed a bath and these folks got us set up right away! And so many treats, toys, food, and essentials. Super helpful staff that clearly loves their furry customers. Finally a local dog wash!!!
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May 2023 by Natalie Price
Pets Plus gave my English Setter an awesome cut and groom! Very detail-oriented with the cut - he's never looked better!
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May 2023 by Slappy McGhee
There's a large variety in products from small animals to dogs, so it was nice to walk around if you have your dog with you. We didn't today so we were just looking for treats or toys. They didn't have many accessories/toys for larger dogs other than some large rawhides (that we saw). They do have some pretty great food selections and raw toppers/options. We decided to just get her usual biscuits, as they were on sale. They were expired by 2 months and were so hard she didn't even want them (then proceeded to cough afterwards). This is a dog who not only loves these but will also eat literally anything. Overall, worth trying for yourself since they have a self wash and other good products. I'd say shop elsewhere for large dogs.
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May 2023 by Bob Fischer
Excited to have this new store as part of our community. Great team and lots of products and services.
