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February 2024 by Maria Maltseva
Lots of moderately priced pet supplies & I even got some healthy betta fish! Definitely a safe place to go for pet supplies.
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January 2024 by Mel “grantme_wish” Grant
The young lady who helped me check out was wonderful. She helped me log onto the app to get my points. I just got a new IPhone and didn’t know how to use it yet.
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January 2024 by Kaarin Gust
Sales guy was very helpful!!
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January 2024 by George Flensburg
Great service and got Dog Tags engraved there! Great Christmas Stocking stuffers for pets.
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December 2023 by Nie Y.
Very poor service. I wanted to buy two fish, but their manager refused to buy them for me. She emphasized how big a fish tank I had. I said I had a small fish tank and I only wanted to buy two small fish. She told me no in a very bad manner. Buy it for me. I have many beautiful little fish like this at home. I just want to buy two more fish. I am very sad. She told me very forcefully that they would not sell them and do not come to this store to buy any pet supplies. They are very unfriendly.
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December 2023 by EnochthaEagle EnochthaEagle
The store manager wouldn’t sell me a feeder gold fish which i planned on keeping in my 20 gallon tanks. On the way out the door the manager flipped me off while closing the doors on me and stating “she hopes that i die” nice management quality right thereNever will i go here againShe also wouldn’t give me a fish that had a free sign on it.Horrible customer service by a horrible human being. The manager
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September 2023 by Laina Bug
The cashier was very helpful considering my pup was acting like she was scared to death on e he went to get à couple of treats then she was kinda not scared no more
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September 2023 by Francis B.
Mixed bag. Vaccines went smoothly. Checkout, on the other hand, did not. The employee was wayyyyyy to sassy for my taste. Tried a quip to guilt me for not donating, which I laughed off with a joke to the effect of "my patronage is my form of support, I'll make sure to come to Petco more often" and he doubled down by sarcastically trying to shame me, "yeah just keep spending money on your own pet." Petco - come get this lil sassy boy. He's not only clueless to how the mechanics of business work, but he was totally unprofessional and childish. He's lucky I didn't have time to lecture him on how to do his job properly. He could've been having a bad morning, but that doesn't mean you misplace that onto customers. Had a pleasant experience and visit up until those unnecessary and uncalled for comments. I used VETCO clinic because I'm on a budget, clearly.
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September 2023 by ChaCha
Staff here was very nice, especially Tom and Nate who respectfully devoted their time and gave great service when I had a struggle with my pet a few weeks ago. Highly recommend.
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September 2023 by Jade Nettleton
Tom was so helpful and knowledgeable about everything cats! Thanks Tom for helping me with finding the right pet food to buy!!
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July 2023 by Justin Supa
Tom was a great help! He was very friendly and informative about the rewards program. His customer service was top notch. I will be definitely be coming back to the factoria location
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July 2023 by Loco L.
Had a very bad shopping experience, don't even shop here. It was super hard to make a return even with the RECEIPT at hand! Please go to the Petsmart close to downtown Bellevue. My family is never going back here, I will advise my friends too.
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July 2023 by Jude Chau
They do not care for the animals they sell properly. The enclosures are inappropriate for the needs of the animals they sell. I would not trust them for knowledgeable advice for animal care considering they do not have the basics for their pets. This is not a judgment on the employees that work there, they were all helpful and lovely. This is more so on corporate policy.
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July 2023 by Craig Farrell
Nice clean store, kind of a smaller location. They do have a nice selection, but for example, I was looking for a dog collar and found different ones in 4 different locations. Seems to be arranged by vendors' products, not by type of item. They do have a little bit of everything, tho.
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May 2023 by Mitchell King
Cat food selection is pretty limited compared to other pet box stores.
