-
March 2024 by Oliver H.
I recently bought a used watch from Porcello's, and have had an excellent experience throughout. It was exactly as described. When the watch calibre developed an issue (it is used, after all, and the problem wasn't apparent until it had been worn), they continued with excellent communication and support and have been a pleasure to work with. Overall a great experience and would absolutely buy from again.
-
January 2024 by Maddy Weeks
Dawson was so helpful! He helped me find the perfect necklace, exactly what I was looking for. Definitely recommend coming here! ?
-
January 2024 by Daniel Grein
Very trustworthy jewelers! I bought a watch online from Porcello and the communication was excellent. The shipping was unbelievable fast and packaged top notch! I will always give Porcello a first shot at my business for jewelry or fine watches in the future, they are truly an A+ company and a pleasure to deal with!
-
January 2024 by John Hui
Had a great experience selling part of my watch collection at Porcello Jewelers. This family-run store regularly acquires grail watches (Rolex Daytonas, Pepsi’s and Batman’s!) and they’re priced competitively. Friendly and knowledgeable; I would not hesitate to recommend this business to watch collectors.
-
December 2023 by Enumclaw Law
Great atmosphere and friendly customer service. Went there to have my watch battery replaced. Business provided reasonable rate and promptly called when it was done. Showroom is welcoming and clean. Professional.
-
December 2023 by Jason Morgan
Great customer service. Extremely attentive and responsive. Product was exactly as described. Fast secure shipping. Excellent price. Would definitely purchase from them again.
-
December 2023 by Larisa LDP
I'm really frustrated, I brought my rolex as there was steam due to some water that got in apparently, not sure how and I took it to "Porcello, in Bellevue WA" which is supposed to be a certified rolex. I was told they would need to open it up, serviced, I decided to replace the Crystal and the gaskets. Today when I picked it up, assisted by David, who said nothing, handed over the watch and said its this much (1400), then I noticed the dial was severely stained, I asked if they were not able to clean it, he said let me ask, then without going anywhere he said well it was the water. I asked why there was no phone call to me saying the dial got damaged etc. Nothing. I dont know if they simply did NOT do the job right on top of bad customer service for sure...I now have to shop around to understand what the happened.UPDATE: I intended to share my updated review weeks ago. Upon returning home on the day I picked up my watch, I received a call from Jason at the Jeweler store. We had a constructive conversation about the incident, emphasizing their commitment to addressing my dissatisfaction and improving communication. Jason discussed specific actions to enhance client expectations based on my experience, offering me various options and recommendations. I appreciate the proactive follow-up and am reassured by the reputation of their skilled watchmaker in the area. Thanks again Jason.
-
December 2023 by Shelby M.
Years of exceptional service. Highly recommend. Great place for pre-owned luxury timepieces and jewelry. Truly, like family. Thank you!
-
October 2023 by Scott Sheley
Worked with Austin directly and the process was easy process and amazing customer service. Communication is key and was steadfast. Would definitely do business again.
-
September 2023 by Heather F
Exceptional craftsmanship and quality! We purchased an engagement ring 10 years ago and they custom made the band. We recently celebrated with an additional band and our expectations were exceeded. Jason and the staff working with him did an amazing job. My ring is a one of kind masterpiece!
-
September 2023 by R Ken
I cannot express enough how grateful I am for Mark's thoughtfulness and the outstanding service he provided. It's rare to find such a personalized experience these days, and it truly made a lasting impression on me. I am thrilled with my purchase and confident that I made the right choice.
-
August 2023 by M Y
My fiancé was looking for a GMT II as a wedding gift for me, and spent all summer trying to find the right watch at the right price. We stumbled onto the Porcello website, and was curious about a 116710LN on display. Gave it lots of thought, but was hesitant because what we really wanted was a 116710BLNR 'batman'. No joke, the stars aligned and Porcello's was able to allocate a 'batman' within 24 hours of initial consultation. The watch was exactly as described with all components in mint, and seriously the best price we could've imagined. The floor personnel are great to talk to and don't practice pump sales, and the master technician is Rolex Certified and highly sought after on the West Coast, which was an important factor to consider as a first time Rolex buyer. Overall, an extremely lucky and very impressive experience finding my dream watch here of all places after scouring the entire Far East all year. Definitely coming back soon for another.
-
August 2023 by Mary Ann Jaramillo
I bought a watch online from Porcello Jewelers and had an extremely positive experience! Dawson was very attentive, professional and knowledgeable. Smooth transaction and beautiful watch! Would highly recommend doing business with them, eyes closed.
-
August 2023 by Brad Swartz
My experience was absolutely five stars. The jewelry came out way better than expected.Jason, the grandson delivered above, and beyond the call of duty with five star service. Very similar to the service experience from his grandmother many years ago!!!
-
June 2023 by Thomas Caterson
Brought in hundreds of coins, watches and jewelry for appraisal and possible purchase. Jason took the time and I was very impressed with his vast knowledge of all the pieces.We struck a deal for select pieces and felt it was more than fair. Many thanks, Porcello!TC