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April 2024 by Nora Sue
Arrogant salesperson.
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March 2024 by Cat V
Amazing stop for home decor items. They have things like furniture, linens, pillows, curtains, dishware, stuff like that. The prices are steep, on the high end side. It’s a big store and the staff are nice. It’s cool to go in and get a look around, it’s almost like a classy IKEA.
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February 2024 by Levi West (W&BM)
Nice glass and table wear collections.
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December 2023 by CARMEN THUNDER
What a lovely store. Everything is beautiful and cozy.
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November 2023 by RSVPD Birthday
Im not sure if these old women sales people here get paid six figure to treat paying customers so rudely! They are a bunch of post menopausals who cant even provide good customer service.
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August 2023 by Eric Roeder
Zero Stars!!!!! Literally 12 months of headaches and ended up having to return everything. No one should ever shop here. If you order a deliver for something, be forewarned you will receive product late, and damaged. Also, you will have to deal with a third party delivery service who is not accountable, neither is Ryder, and PB customer service is such a joke it’d be embarrassed to work for this company.
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August 2023 by Kristi K.
Me and my bf was sitting at the couch today, and one of the lady approached to us and asked us sarcastically if we need any help, we said no, we're just sitting and checking the sofa. She then asked us, "Are you guys going to purchase the sofa?" Like I said earlier, checking the sofa DOES NOT mean we are going to buy it today. I said No, and she said "NOPE, then LEAVE". This is the horrible costumer service i have ever received at the furniture store. They think they can say whatever they want to customers. Really sorry to them since they can't even do their job right, which is offering a good customer service. Because of this experience, I am not willing to buy anything from here and never come back.
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June 2023 by Alex Manso
Never ordering furniture from West Elm / Pottery Barn / Williams-Sonoma again. I ordered a couch in Nov'22, and FINALLY received it in Mar'23, but it came without the legs. There are metal pieces on the bottom of the couch so I can't put it on my hardwood or use the couch. Was told the "partial order" team has a 8-12 BUSINESS DAY turn around just to reply to emails which is ridiculous in it's own right. They ordered them after some time and it's now May 26th and I finally received the legs (which should've taken 2 days to get to me after I received the couch, NOT TWO MONTHS). However, I only received HALF of the legs I need, and have contacted customer support again. This is beyond ridiculous. Anyone giving this business 5 stars obviously has only window shopped with no purchases or intent to buy.
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June 2023 by Audrey Goulart
Nice stuff but will take 9 months - 1 year to get a product. Not sure how they’re still in business with those delivery times.
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April 2023 by Haijun Z.
Very very very bad shipping experience, do NOT buy anything not in store! We bought a dining table in Sept 22 and delivery date was Feb. Nothing happened yet. We have to contact them and every time it will be at least 1hr waiting and transferred multiple times. Last time we checked the table stand arrived but not the other parts. What the fxxk? And we asked when can we expect the rest to arrive - answer is they don't know, nobody knows. So far 1 month went by and again nothing happened. All their shipping staff should be fired.
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April 2023 by Parul R.
I should have heeded the other reviews I read and saved myself 2500$. Pottery Barn deserves 0 stars and a law suit for deceiving customers. Their open box items in their own words "opened and returned and show minimal wear". Keyword "minimal wear". What I got was a couch that was completely gouged by a dog and had marks all over it. There was dog hair on the couch and indentation on the back and seat where whoever used to own this couch used to sit everyday. It was clearly well used and then returned, but they would not accept our return. If only Pottery Barn had been upfront about the condition of their product. I'd prefer to buy from Craigslist than Pottery Barn, at least I know what I'm getting at Craigslist. Never ever buying anything from them again.
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April 2023 by Haijun Zhu
Very very very bad delivery experience. Ordered in last September but now it is April and still not delivered. Every time we call it is a hour waiting and the answer is next week and absolutely nothing happens. All their customer service and delivery people should be fired.
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April 2023 by Dhanya Menon
I walked in to collect an online order and was treated by both the staff helping me check out/collect my stuff quite rudely - not even a smile or a simple service related pleasantry. Take your money elsewhere and support a smaller business.
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March 2023 by Alden C.
I have to say that Pottery Barn isn't the first place that comes to mind for me with furniture or home goods. It's just simply not my style for much of it though I did like a few table lamps however. Much of my praising though has to go to their bath salts and bath bombs. Steve and I purchased a Grapefruit scented bath bomb that just was fantastic and was not too perfumed and had a more natural flair which just made it amazing to smell!
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February 2023 by Sue Cash-Tabakci
I called the Bellevue Square store to inquire about about trying to make a purchase, and my sentences were interupted, and spoken over by the RUDE store manager Samantha. A very disppointing experience for such a nice store...