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March 2024 by Stacie Morimoto
Richard was very friendly and helpful.
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March 2024 by Limitless
Richard was very patient and helpful! Thank you.
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December 2023 by Shayla Akamine
Although I disagree with the prices, that doesn't deter me from liking this storage company. The staff have been nothing but understanding and friendly. There were spiders, but this is the PNW, they're gonna be everywhere.I know that some people will say that it's horrible because of this or that, but come on. It's a storage. Did you expect five-star hotel quality? For the utility it is, I would *DEFINITELY* come back.
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December 2023 by Tarun Chopra
Both John and Robin are easy to work with. I made a mistake by choosing an outside unit, Robin was able to switch my unit. Very pleased with their service and hospitality. Facility and storage units are also clean .
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November 2023 by Kathryn Ellison
Harim was incredibly kind and understanding when I lost my keys. I am delighted to do business with public storage as long as you have people like Harim.
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October 2023 by Vera Catalan
My man Jhon saved the day! Moving from out of state and I needed somewhere to store my trailer like yesterday that’s how bad I needed it and he was able tohelp pretty fast. Absolutely amazing customer service and very friendly. Highly recommend Jhon for any storage needs. Thank you Jhon!
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October 2023 by C. D. Kane
Robin helped us out during his training. We were told that this was his first storage contract. He did a great job! Very happy with this location and the service provided by all 3 gentlemen inside.
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October 2023 by Michelle M
I had to return a lock from a storage unit from a Kiosk location. Melissa talked with me on the phone, and then again in person when I returned the lock. Although not a fan of the kiosk storage, Melissa's friendly and helpful attitude made me realize I had chosen the correct storage company.
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October 2023 by Matthew Siebert
Cameron did a great job helping me find my unit when moving in. Upon getting my unit, everything was clean and as advertised.
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September 2023 by Tom H
This business is garbage. The app crashes every time I try to use it. The website won't let me log in with the password I just updated. The online chat crashed and disappeared mid-chat. And when I finally got a person on the phone, they simply referred me to the website. On top of this, the rent is too damned high, and it keeps going up, and if you stay too long at your unit they will tell you you are not allowed to work from it.
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August 2023 by Hail Caesar
Best storage experience I’ve ever had. My storage unit was easily accessible and clean. The staff was always pleasant to deal with. Big thank you to Harim who went above and beyond when my family had an unexpected emergency and couldn’t deliver our lock until a few days after we had scheduled to move out. Rather than charge me for an additional month as the policy states, he went deep into the account and noticed that it was an honest situation since I hadn’t accessed the storage unit for 20+ days. He also noticed that we had spoken to staff a month prior letting them know that it was our last month and they didn’t given us a timely reminder to return the lock. Overall, he fought on our behalf because it was the right thing to do. In this day and age it’s rare to have employees like Harim who actually care for the customer’s situation. My family will continue to use Public Storage because of this great experience. Thank you for everything Harim!
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June 2023 by Gabriele Meza
Harim and Melissa did an amazing job, they are knowledgeable and professional in all areas. They wet above and beyond, I appreciate them more than they know! ?
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June 2023 by Eric Greatwood
I just want to say that my experience at this Public Storage location has been the best storage experience I've ever had.Melissa & Sharon both helped me out when I moved in & when I wanted to close out of one of my two units.I can tell that both of them are amazing human beings who care a lot about customer service and creating a positive energy environment.I feel that employees like these are hard to come by nowadays and feel Public Storage is lucky to have them.On another note, I love my drive up access unit. It was clean when I rented it, and the bluetooth gate opening has been amazing.Other times on the property, I've been smiled at and waved to by some of the male workers in the golf carts. I feel welcome and safe. I love doing business at a place where I feel respected, and this location of Public Storage goes above & beyond. Just giving credit where credit is due.Thanks, guys!
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June 2023 by KJ Starr
I don't have my items stored here, because I live in another city, but I work in Bellevue. I stopped by this place to pay my bill a long time ago. I remembered the friendly gentleman (Jhon) Yes, its spelled correctly! I casually mentioned that I stopped at 3 locations in the vicinity, and no one was there, more than a few times! This happens too many times in my own area! I Iive by 3 PS places and no one is ever around! I needed to stop in again and I remembered Jhon saying "I'm always here!" He hasn't missed a beat! Since this PS is close to my job, I'm making it my go-to place to make payment from now on! Jhon is very professional and friendly, and the property is very clean! Thank you Jhon, for being a great representation of what PS Customer Service should look like! Your presence matters! There nothing better than communicating with a human being in a large corporation!Thank you,KJ
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May 2023 by Willie Elzie
Public storages personnel has been most attentive to my needs. From the first contact through the toll free number to the local branch on Northrup way in Bellevue, WA. Melissa has and continues to help with any problems or questions. I highly recommend Public Storage.
