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September 2025 by Chuck Wilson
Just got notified that my rent went up over 50 a month per my credit card. Thanks PS . Wow. everybody watch and move before they sting you. Wow. noticed locks are not fixed . Will be moving out now.
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July 2025 by Joshua Siegel
They raised my rent by 38% ($344 to $475) within 60 days of moving in. Not kidding. I called to ask to speak to management, and never got a call back.
Price aside, the facilities are nice. Small ant problem that seemed to go away when I set some traps.
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May 2025 by Kena T
Was not moved into storage. This company took 176.00 . No thought of any type of refund. Didn't take the lock either. So I purchased 19th move day changed so I closed account on 25th. Never moved anything in the storage.
Wow so I lost money. And got played.
Never again. Never.
Keep the lock. No you should of said you can get your money back for this. I'm not too keen on getting screwed over. Karma karma karma
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April 2025 by Сергей Панькив
It's a terrible place of public storage. I would give 0 stars because of the staff who work here. I won the auction in this place. Their manager called me, and we agreed to meet on Sunday at 11:00 a.m. I was driving from Puyalup to Belevu. When I arrived at the public storage. The office was closed and I waited 2 hours and couldn't get through to the manager. When I finally got through to the line. They just said they resold my auction to other people. I also rented trucks and paid $179 for it to take out my things that I bought. And I lost my time and money on renting a truck. I believe that this storage should answer for its actions.
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April 2025 by lumatechnologies
Thank you Mylia!
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March 2025 by Valerie
Decent place to store bulky items on Eastside.
Summary: good location and helpful property manager, however corporate has a predatory pricing policy and WILL raise your fees by insane amount after only few months, so I do not recommend to do business with them.
If you want more details read on:
Pros: Safe - they have great security & alarm system and police discourages any shady loiterers. Great location - really close to Bellevue. Great management interaction - Melissa (property manager) has been very nice and helpful whenever I had a question or needed to switch a unit. Another pro - absence of rats, the other Public Storage branch in Issaquah was infested so badly that multiple customers got their stuff chewed up, destroyed and covered in rat feces .
Cons: Unethical corporate pricing model - Public Storage would do a bait & switch storage rate, then raise it by 100+ dollars few months later. Super annoying and discourages you wanting to do business with them. I instead would recommend Premier Storage company that locks the rate for 12 months and even when they increase it is reasonable (by 5-15 dollars) not crazy $100+ increase like here. Thats why I would NOT recommend them unless you only need a couple of months storage.
Update: I had raised my review by extra star after the management reached out directly to me to review some ways to mitigate the increase. I appreciate their good customer service and that they were able to postpone price decrease by another 3 months
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February 2025 by Chris Lee
Melissa is a great on-site manager. Very pleasant, quick on her duties and really efficient. Location is great and seems very safe. Excited to rent here.
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February 2025 by Steph Zavas
Melissa was absolutely brilliant in helping me get my storage unit lock to open! Even though it was super busy, she still found the time to help me and the others quickly, intelligently, and with total ease. Thank you so much!
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January 2025 by Patrick Julian
Amy helped me out so much. I really appreciate her hard work!
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December 2024 by Rook Bankston
Melissa has very very good customer service and communication. Very professional
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December 2024 by Joan Frances Fisher
Perfect and seamless! Great customer service
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October 2024 by nabila tuke
I find storage near me. I meet Melissa. She's an amazing . She followed up with me. She helped me go through all the process. Thank you.
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October 2024 by Robert K
Melissa went above and beyond helping me secure a storage unit this morning. She showed up early and was very professional and polite. She knows her job inside and out and answered all of questions. She sets a very high standard and represents the very best in our work force.
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October 2024 by Cole Goree
Melissa was a huge help on making things easy when I got a couple pallets of materials delivered to my unit!
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October 2024 by Nick Crowley
Melissa was amazing. She followed up with me promptly when my online registration needed help. We toured units and I was signed up as a happy customer in less than 30 minutes!
I’d give six stars to Melissa if I could :)
