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March 2024 by Stacy Dukuray
Melissa is AWESOME!!!
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March 2024 by Scott Strand
Melissa at the office is amazing!!
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March 2024 by Shamala Higgason
Super nice staff. Very helpful. Storage was spacey and clean.
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March 2024 by François Belletti
Great friendly and helpful staff!
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March 2024 by Carol Janssen
We rented a unit to move into Nov.3rd. of 2023. We had to put a lock on it as per their requirements before moving in. On Nov. 3rd. we went to get prepared to move in and found water standing in the unit with water damage. We showed this to the manager immediately. She checked to see if we could switch units and was told that we could not do that without the price doubling. She told us at that time we would be refunded our money. Since that point, I have called numerous times since we never received our refund. Again, I was told by different people the refund was on the way. Nothing happened. I have stopped in numerous times and no one has been in the office, and they never answer the phone. Today 2/22/24 I called and finally got someone. I explained the situation again, and I was told because we had the lock on the unit (as required by them) we would not get a refund. I find this company will take your money, but refuse to refund on an issue that was theirs and did nothing to help us. NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is not even worthy of one star since we were cheated by them!
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March 2024 by fabian gudiel
Melissa Madrano is super reliable and fast at her services! Definitely recommend to come here for your belongings to be storage.
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December 2023 by Jac Chambers
Very easy to use. In and out. Staff is very helpful, and the location is super convenient.
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October 2023 by Todd B.
Mellisa facilitated the entire process efficiently and effectively !Extremely knowledgeable and skilled at performing multiple property management tasks and clients all at once with ease.Confidence inspiring.Public Storage, the world’s leader in self storage gets there with professionals like Mellisa.Huge thanksHighly recommend
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September 2023 by mikayla perez
Melissa was such a big help! So glad I chose this location!
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August 2023 by Eiko Takashima
Melissa was a big help and I'll ever forget her kindness!
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August 2023 by Nate B.
There is one literal STAR at this Public Storage: Melissa. The experience I have had with the corporate level customer service and other callers and texters and emailers who could not tell up from down in trying to properly credit their promotion to my account was maddening. If I had it to do all over again, I would have chosen a different company to deal with. TERRIBLE experience.
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August 2023 by Weiqiang W.
Very breezy process to get the storage unit booked. First search online for best deal fits you, typically at least 40% off of first month rental can be found. Next site walk through and decide which unit type fits your need. Melissa from this storage branch is very helpful and easy to walk with. Then complete rental booking online like rental agreement, supplemental contract, insurance add on and lock/s (lockbox is another good option)Highly recommend this branch as it is so convenience to Factoria and T-Mobile offices...
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August 2023 by Copfreezonemane
Melissa is wonderful! We have had our unit since the beginning of February this year and have not regretted a single second of the extra storage space. Everyone is usually very friendly that has a unit at this location. Highly recommend
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August 2023 by Nate Brink
Melissa is a rockstar! I had difficulties with the initial website promotion passing through to my account so I went to the office and asked about what had happened. She calmly and kindly looked up my account, saw the payment I'd made and explained how the promotion would work very clearly. She also showed me the storage unit and walked the yard with me. Throughout the entire engagement, she was positive, kind, and courteous - Public Storage missed the mark on the dial in "customer service" (loosely defined) but hit a home run with Melissa running the office!!
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August 2023 by Brian
Melissa was extremely helpful in helping to get us set up with a storage unit and move-in same day! She's extremely patient, diligent, and knowledgable and overall a wonderful person to work with!
