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March 2024 by Michael Wolheter
Harim saved my life and drilled my lock out
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January 2024 by Mahalakshmi duraibabu
My unit experienced a break-in resulting in the theft of most of my belongings. I was out of town and did not receive any email /updates.
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December 2023 by Tywanda Whitehead
I had been here for years and decided to drive up and get all my stuff out!! The best storage company I have ever dealt with. My stuff stayed secured and I definitely recommend to others! Thank you
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August 2023 by Dustin Heishman
They raise your rental fee without notice and then they tell you it was from a notification they sent for some issues. I called in and stopped by to take care of the issues and they said it was fine. Then my rental fee went from 300 to 900. They don’t communicate very well at all.
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August 2023 by Anna Clara J.
so far good. prompt assistance and communication when needed.
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August 2023 by Luiza Limona
Display is very well organized, I made a mistake while reserving a space. And they were very quick to help me out and clarify everything for me. It definitely took the stress away from moving., So I definitely recommend this place. Wonderful customer service.
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August 2023 by Deanna Smalley
Harim was excellent and very helpful in helping me set up!!! Highly recommended place to store your products.
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June 2023 by alma chow
Richard is great and helped me set up everything easily!
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June 2023 by Vitaliy Bondarenko
Thanks, Richard! You are awesome, quick setup, amazing service!
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May 2023 by Tiberius Sylvanus
The kiosk box people are unhelpful here I ran into Cameron who was doing rounds and he helped explain how to do my rental online #bringbackpeople
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March 2023 by Kolbe Stevenson
Total bait and switch scam. Not sure how they haven't been sued. My rate was $53. I specifically asked at move in why I was paying a full month's rate when moving in in the middle of the month. They told me I would get a credit for a couple weeks on the next month's bill. That did not happen, my rate increase to $80 after 1 month. They made it look like my rate was 53, but in the fine print it says $80. I'm going to be handing this contract off to my lawyers at Microsoft, as I specifically spoke with the front office about the rate.They cut costs anywhere they can also. The property has a video phone booth for any customer support, if you need someone in person you have to go to another property. Calling customer service they can't cancel your contracts, even after waiting on hold for forever to get through. All they care about is getting is much money as they can, not their customers.
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March 2023 by Katherine Foster-Dalmolin
It is easy to get a storage space but nearly impossible to end the contract once you no longer need storage. They are impossible to reach but phone, e-mail, etc... once they have your money. Only use them if you want to pay for your storage unit forever. I have been out of my storage unit for nearly a month and did notify them. They continue to try to bill me.
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December 2022 by Zeb E.
Please advise the justification for increasing monthly storage fee by more than $150. No notice,no courtesy.
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September 2022 by David E.
Not a good experience. Supposed to be secure storage, but my motorhome was vandalized in their storage lot (along with others). Catalytic Converter stolen, $1000 replacement. No security camera coverage in the RV area. Constantly raising rents. In less than 2 years, single parking space rental has increased from $145 to $350 /mo. Hell no. Leaving.
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August 2022 by Robert Miller
Here's the truth, the whole truth, and nothing but the truth.TLDR version:- NO employee's on-site/available; ever- way overpriced, $140 a month for essentially a tool shed (5x5)- Inconvenient and strict access hours- filthy, poor lighting, outdated facility- tight hallways with little room to maneuver- NO BATHROOM- absorbent late-fee's no exception or considerationThe manager/customer service agent is a single kiosk sitting in a empty lobby. Phone calls go unanswered, messages never returned, it's a poorly run facility that cares little-to-none about it tenants.A month after renting a couple of units were burglarized. I was on the property the day of the burglaries organizing my unit. Management contacted me the next day and interrogated over the phone because "being on the property for a lengthy amount of time was suspicious." After the call a manager cut the lock off door and (w/o cause) entered my unit; it was humiliating being treated like a criminal for nothing.My recommendation: Google search any other self-storage facility for better service, cheaper rent, that employs humans to manage the property.
